Hi, I have an Acer Swift 5 for normal work but realise it is very warm when doing normal tasks like watching youtube. The whole body is quite hot and the performance is not very good. Is it normal for an i5-1035G1 CPU with MX250 GPU? I didn't expect that it could not run Fall Guys smoothly even at low settings. Already tried to format the laptop once and the heating issue is still there. Is it because that thin and light laptop always come with bad thermal control?

This post has been edited by pikafaded: Apr 4 2021, 07:31 PM

I'm using Acer too. Have you dropped an email to ama.acercare@acer.com so that the Acer care team can further check and diagnose on the laptop? My experience with them is quite pleasant.

I will need to deliver my laptop to them for diagnosis?

think that depends if it's still under warranty or not. can check with their customer service and they'll let u know what are the next steps

normally if its software issue they can help u to solve it virtually but if its hardware issue then u might need to send to the nearest acer service centre

try to contact the service to let them diagnose online and see whether need to send to acer to check or not

May I know where can I do that? I cannot find it on the Acer website sorry

I'm having an Acer too, and I never encountered heat issues with it

Just shoot them an email here "ama.acercare@acer.com" with the detail and your purchase detail. They will reply to you on how they can assist you.