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 Maxis Fibre Authentication Fail

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TShuey_yeng
post Apr 3 2021, 06:04 PM, updated 3y ago

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Okay it's been nearly 3 hours since I'm facing this issue of Authentication Fail with Maxis.

Bill already paid and even negative lol.

user posted image

user posted image

I even try swapping with the provided TP-Link Archer router and it still failing with the same error.

user posted image

Asking here first before I attempt calling Maxshit CS. Don't think it matters but location is SS 18 area.


jusbella
post Apr 3 2021, 06:06 PM

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U need call maxis.. It's seems authentication failed. Their server reject your ID password.
TShuey_yeng
post Apr 3 2021, 06:10 PM

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Sigh I'll give them a call. It works fine until 3pm just now when there is no internet and it prompted me to check with the router log.

All my experience dealing both Unifi and Maxis CS is just stress inducing.
jusbella
post Apr 3 2021, 06:15 PM

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QUOTE(huey_yeng @ Apr 3 2021, 06:10 PM)
Sigh I'll give them a call. It works fine until 3pm just now when there is no internet and it prompted me to check with the router log.

All my experience dealing both Unifi and Maxis CS is just stress inducing.
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OK. Don't think too much. It's confirmed maxis side issue, just call them up and let them do their job.
andrekua2
post Apr 6 2021, 12:42 PM

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When session hang, best to power off everything for 15minutes or more. If still persist, then only call to resolve. Just ask them to check session hang.

 

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