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 Esim help

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TSbizzle
post Mar 30 2021, 11:47 AM, updated 5y ago

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I actually removed the esim inside mobile data settings but dont know why everything i reset phone to start as new phone it will show up data plan detected.

I deleted already. Then the signal bar keep show primary secondary even though i deleted the secondary it shows no service

Why like that? I want it to be normal without any extra bar just one primary line.

Then somehow in my About, the secondary provider is still there although i deleted.

I have already asked yoodo but need wait sometime for their reply .

If anyone knows help me?

I did everything from reset settings to erase all content but didnt work. Everytime on back phone will show up data plan detected keep have primary and secondary even tho i deleted secondary already it shows no service instead. But normal situation is not like that wont show two signal bar after remove secondary plan.

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nate_nightroad
post Mar 30 2021, 11:55 AM

Endless numbered days...
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Is your phone tied to any telco plan?
TSbizzle
post Mar 30 2021, 12:15 PM

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QUOTE(nate_nightroad @ Mar 30 2021, 11:55 AM)
Is your phone tied to any telco plan?
*
nope only bought a esim data plan but removed
hightechgadgets8
post Mar 30 2021, 12:26 PM

\(^o^)/
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can screenshot the settings>general

bottom there got any profiles?

if i remember correctly, yoodo requires phone to install profile via online during when first use
TSbizzle
post Mar 30 2021, 12:56 PM

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QUOTE(hightechgadgets8 @ Mar 30 2021, 12:26 PM)
can screenshot the settings>general

bottom there got any profiles?

if i remember correctly, yoodo requires phone to install profile via online during when first use
*
no profiles....... I removed already the plan just dont know why its still there in my about bottom Digi
p4n6
post May 9 2021, 05:11 PM

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That is the profile for Yoodoo that was downloaded to the secondary sim profile. Once you put in another telco esim, it will download the new telco profile.

I'm not sure you retry reset network settings, but restore the phone to factory default definitely will remove it. But it is unnecessary.
ju69an
post May 10 2021, 03:43 PM

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Select the secondary sim as shown in the first screenshot. It will prompt you to update your contacts that you’re using your primary number now. That will remove the secondary line. It solved the problem for me although it comes again everytime i restart the phone.

 

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