I applied for a housing loan and two credit cards were applied (even though I explicitly said I did not want/need them). Immediately once I got them, I gave RHB a call to cancel the cards. This was back in Jan 2021.

As I recall, there was even a letter sent to me to confirm this.

Fast forward to today, I have created my savings account to link for direct debit to HL. Once I login...I see got two credit cards.

Is this normal, for the cancelled cards to still show up in my accounts page? I never even activated the cards, so how is this possible?

Thanks!