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 4K Monitor Issue, Netflix 4K

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TSadamchen
post Mar 23 2021, 08:36 PM, updated 4y ago

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Just bought a 4k monitor (Dell S3221QS) and a displayport 1.2 cable, but why I don't see 4k content from my Netflix? It just show HD only.....what else did I miss?
Dark_Knight90
post Mar 23 2021, 08:45 PM

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To run 4k , you going to need an Intel 7th gen processor and above or an Nvidia GPU . It seem AMD isnt supported.....

read more : https://help.netflix.com/en/node/23931#:~:t...0specifications.
TSadamchen
post Mar 23 2021, 08:49 PM

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QUOTE(Dark_Knight90 @ Mar 23 2021, 08:45 PM)
To run 4k , you going to need an Intel 7th gen processor  and above or an Nvidia GPU . It seem AMD isnt supported.....

read more : https://help.netflix.com/en/node/23931#:~:t...0specifications.
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Oh mine is GTX1070 i7-6700, is that works?
TSadamchen
post Mar 23 2021, 08:51 PM

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Ish juz realize mine is 6th gen and it require 7th gen, can I just upgrade the intel only?
Dark_Knight90
post Mar 23 2021, 08:57 PM

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QUOTE(adamchen @ Mar 23 2021, 08:51 PM)
Ish juz realize mine is 6th gen and it require 7th gen, can I just upgrade the intel only?
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I dont think you need to upgrade your processor , because it says you only either the intel chip or the NVIDA GPU . Another thing you may want to do is either use the Netflix App from the windows store or use Microsoft Edge . Chrome only supports 720. This may sounds technical , but check if your monitor is HDCP 2.2 capable ( this maybe quite difficult to find out )
TSadamchen
post Mar 23 2021, 09:14 PM

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QUOTE(Dark_Knight90 @ Mar 23 2021, 08:57 PM)
I dont think you need to upgrade your processor , because it says you only either the intel chip or the NVIDA GPU . Another thing you may want to do is either use the Netflix App from the windows store or use Microsoft Edge . Chrome only supports 720. This may sounds technical , but check if your monitor is HDCP 2.2 capable ( this maybe quite difficult to find out )
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yea its capable, but is displayport 1.2 same quality with HDCP2.2?
1024kbps
post Mar 27 2021, 02:16 AM

李素裳
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QUOTE(adamchen @ Mar 23 2021, 09:14 PM)
yea its capable, but is displayport 1.2 same quality with HDCP2.2?
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it's not quality related, HDCP means HD content protection,
USe the netflix app, HEVC no longer free to download, MS will charge one 1 dollar for it
SFX
post Apr 3 2021, 09:08 PM

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According to Netflix help page and NVIDIA help page, you need to meet the following requirements:

Netflix
A Windows 10 computer or tablet with the latest Windows updates installed.
- If you are not running Windows 10, you can forget the rest.

The Microsoft Edge browser or the Netflix app for Windows 10.
- Get the Netflix app from Microsoft Store in Windows 10. If Microsoft Edge browser, make sure it is the Chromium-based version of the browser.

A 60Hz 4K capable display (with HDCP 2.2 connection if external display). (Note: Every monitor connected to your computer must meet these requirements to successfully stream in Ultra HD.)
- Your Dell S3221QS meets the requirement. 4k capable device. Input: 2× HDMI 2.0 (with HDCP2.2 compliance); 1× DP 1.2;

Intel's 7th generation Core CPU (i3, i5, or i7 models in the 7xxx or 7Yxx series) or newer, or a NVIDIA GPU that meets these requirements.
- Your processor doesn't meet your requirements but your GPU is. It states either. So, Netflix will use your GPU for decoding.

A Netflix plan that supports streaming in Ultra HD.
- If you are not subscribed to the highest available plan, then don't look further.

A steady internet connection speed of 25 megabits per second or higher.
- Wired connection preferred to avoid drop in connection quality.

Streaming quality set to Auto or High.
- Settings inside Netflix app or if browser, the Settings page.

Another thing, if you are running multi-monitor setup, please refer to the NVIDIA link above.

So, your issue stem from using the DP port on your GPU to connect to the monitor via the supplied DP cable. DP 1.2 is only compliant with HDCP1.3.

Solution: Get a HDMI 2.0 compliant cable. And make sure you get a quality cable because of the bandwidth requirement for 4K is high.


 

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