it's never too late.. although you could've applied for telemutual much earlier.

remember.. when a stampede happens(trust me, it does).. you'll be thankful to have another channel to execute an order..

i was taking to pmutual the other day, exploring perhaps opening up to an online order processing other than the phone system..

mind you, telemutual is built upon an industrial-strength window box.. i've tended to this system before. the system do have its limitation (unless for the past 5 years or so, pmutual has upgraded that telemutual box/server)

look forward to it.. then perhaps i can introduce you to one of my ex-colleague who works in the mutual gold department. i've personally worked with him before on survey campaigns.. he's a nice guy, an old timer there.

Wah, means your bonus is a huge amount..?

Congrats that you got your form today, but sad to hear that your switching wasn't done..
He's really unprofessional in his job..
I was just wondering why didn't you switch agent..
You should complain him in the first place..
I know I would..

Well, I did say it might, I didn't say it has already been confirmed..
And of course I was referring to Mr. Lum who's managing PCSF..

My agent didn't even know that switching can be done via telemutual. I wanted to switch to bond in late July, but he told me to wait till he take leave in 2nd week of August to go UT office to switch. Guess what, that folly cost me 9% paper loss.

KLCI
All Time & Current High: 24/07/2007 1392.18
Correction Low : 17/08/2007 1191.55

This post has been edited by dzi921: Oct 11 2007, 11:05 AM

Well, I made my switch from PFEPRF into PFEDF..
Price still sustaining, good thing..

So sad to hear this. As an agent, he can't delay the thing for so long as the price is moving everyday. 2nd week of Aug, the equity funds price are all low, he should advice you to wait for more a while then only switch.

well, those product briefing(or that sort in nature) are pretty much a regular thing back then.. but it's an internal thing.
it's boring to hear mr.lum speaks..

Well. The silver lining is, I decided to switch to PCSF instead. So the massive rebound help to regain back the loss.

Might not be so lucky the next time around though.

That is why I prefer to do things myself. I do not want to pay for my agent's mistakes

That's why it's better for PM to come out with an online system which we could manage our funds ourself - swithching, repurchase, topup, unit balance checking and etc.

Well, you can do things yourself if your agent is not around to serve you..
Well, if they make an online system for investors, then how agents going to earn..?

that's why... there's a debate going on.. if agents should be rewarded at the point of sales.. or the duration it retains a customer.
the latter creates a value proposition towards service..

Agree..
At the moment, agents can only service FOCm unless the investor tops up..
This is one reason that makes agents slack in their servicing part..

Slacking behind is one thing. Overloaded with unit holders are more worrying since they couldn't give fair treatment and perhaps slipping somebody in the middle.

As I see it, these agents are more interested in servicing rich unitholders..
Those that invest less than 10k rarely being serviced by their agents..
I have tested on 2 agents..
One agent that I invest 10k with rarely calls me, and another agent keeps updating me with new funds and recommendations, or just calls me out for lunch or dinner on a weekly basis to review my funds..
That's a bad attitude in my opnion, but you can't blame them..
Money talks..

Of course Money talks. Imagine if you have 100 clients under your account. How can you find time to serve them all. Sure you will bias to serve those richer clients

Since you will become an Agent soon... proof it that you can do otherwise lor

both of you guys have valid points regarding an agents' prioritization towards client servicing..

i can't say for certain the differences between a high net worth client over a lesser one..

i believe it's not easy to earn money from the high-net worth clients (but it may cost the agents more in terms of entertainment expenses/overheads)

i can imagine if you've about 500 clients and on one particular day.. 499 of them try to reach you to execute a switch/redemption order.. it will just collapse..

the fair/best treatment is still education and awareness.. alot of unitholders don't even know their own rights and options to begin with.

For those investors who always make top up or switching, it's good they can do it using ebanking/telemutual instead of depending on agent.