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SOLVED - Joven JH35 storage water heater Repair, Replacing Heating element
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TSSwivlev
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 Feb 21 2021, 09:44 PM, updated 5y ago
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New Member
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Hi all, i have a 5 year old Joven storage water heater and it has suddenly stopped working. The RCCB is tripped, I am suspecting that the heating element needs replacement. Has anyone encountered this before and if so, how did you fix it?
Did you have to change the thermal fuse and thermostat/thermowatt at the same time - i heard that the replacement element comes in a set with these 2 items.
Appreciate all info on the solution, cost of the fix and the service provider that you engaged.
On a side note, if you have seen this job being done would you say its a DIY-able for someone with basic electrical wiring abilities? Cheers and Thanks
N/B : I have reposted this on the kopitiam forum as well.
This post has been edited by Swivlev: Feb 24 2021, 03:37 PM
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TSSwivlev
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Feb 21 2021, 11:08 PM
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New Member
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Very helpful info thanks. Mine is a 35L that cost ard RM700, if replacing the element is RM450 hv to consider vs total replacement. The replacement element is around RM130 on Lazada, but i am struggling to find the opener/element wrench. That socket wrench is being sold (absurdly) for RM169.
How old is your leaky tank bro?
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TSSwivlev
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Feb 24 2021, 03:34 PM
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New Member
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QUOTE(blancpain4470 @ Feb 22 2021, 04:27 AM) My Elton comes with the house (provided by developer) about 7-8 years ago. Elton is actually more expensive than Joven and this Elton 23L model new set cost about RM785. Installation is about RM400. Don't forget replacing new heating coil won't cost much on installation. The new unit installation cost about 400 due to removing and installing of new bracket for the new unit. You may keep the old bracket if you buy the same replacement model but most people will just want to change everything new. The technician told me that Elton is actually a "better" product than Joven but my Joven in my other house has already more than 15 years old and still fine but this Elton konked at half the age. I think it is a matter of luck and installation. I have a strange suspicion than the quality of work on my new house is far worse than my old house! My 82L which has heating coil faulty was found to install with a low quality socket that it "melted" and the original installer didn't even bother to remove the plastic wrapper from the water tank. The later may not have any impact on the unit but it just show you the lousy quality of work of the developer's contractor! I just sorted out the problem. It was the heating element. Replaced and everything is fine. More details below |
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TSSwivlev
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Feb 24 2021, 03:39 PM
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New Member
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Solved / Update : The service technician from Joven came and found the heater element to be faulty. It was replaced and the storage water heater is working fine now. Total cost was RM180 - RM 80 service charge and RM100 for the replacement part.
Great job by the Joven Service Support team. If you have a simillar problem just call them @ 03-51626633 to schedule an appointment
Thanks to everyone who gave their input here.
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TSSwivlev
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Feb 24 2021, 04:23 PM
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New Member
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QUOTE(adamw @ Feb 24 2021, 03:49 PM) Nice to hear that! Did they empty the water tank first? My BIL did it for me foc last time but it was a mess. Water dripping everywhere onto the nearby ceiling  No they did not drain it. They just asked for a cloth and it was moderately wet when when they handed it to me with the spoilt element. i think they took the old one out and put in the new one quickly. Your BIL has the special tool to open the element? I did not attempt the job myself because i did not have this tool. and it costs more than double the cost of getting the joven technician to do the job |
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