Insurance Talk V7!, Your one stop Insurance Discussion
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 Aug 24 2021, 02:29 PM
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#1
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Senior Member
1,802 posts Joined: Oct 2015 
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hey guys, I bought medical card from a friend's friend who is an agent for AIA.
I am not happy with this agent's services as this agent is usually hard to be contacted and less than willing to help me with my queries on the claims. Any idea on how to change agent for my policy? Is there any drawbacks on doing so? How would her commission from me will be transfered to the new agent? |
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Aug 24 2021, 02:45 PM
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#2
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Senior Member
1,802 posts Joined: Oct 2015
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QUOTE(JIUHWEI @ Aug 24 2021, 02:39 PM) With the MyAIA customer portal, you can track your claims status in real time as well as perform certain changes and updates on your own. I understand there is an app for claims checking.You may register at https://www.aia.com.my/en/my-aia/myaia-login.html  What I meant was asking / querying on claims related situations / cases. I am not too happy with this agent to be honest. |
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Aug 25 2021, 09:18 AM
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#3
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Senior Member
1,802 posts Joined: Oct 2015
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QUOTE(kok_pun @ Aug 24 2021, 08:34 PM) commission cannot be transferred without the consent of the original agent, however, you can switch the agent of your choice to enjoy better service hey bro, thanks for the reply.however, i think it is unfair to the new agent as the new agent will be serving the client for free? can new agents reject these kind of clients who wants to transfer out from original agent? i dont see any merit for new agents to take up these cases. |
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Aug 25 2021, 03:30 PM
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#4
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Senior Member
1,802 posts Joined: Oct 2015
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QUOTE(mini orchard @ Aug 25 2021, 11:52 AM) If your main concern is who is earning your money, then is better to terminate and buy new to have peace of mind. I think the option to terminate and re-purchase is not viable because it will be subjected to under-writing again with the cooling period for no claims.On the other hand, if you think is a waste to terminate, tben leave it to them to sort it out. Lastly, if is neither the above two, then just liaise with CS in the future .... which is what I am doing. I just felt it is unfair for the new agent that takes over the bad agent who is not performing. kok_pun liked this post
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