Hi guys, just wanted to check and see if guys faced similar scenario whereby Maxis cancelled your phone number by accident without any reason.

Before that, just wanted to clarify that I have auto debit turned on and I always pay on time.

This is the timeline of what happened.

17 January - Called #123 to cancel my smart watch data plan
29 January - Phone suddenly not working, Called Maxis and they ruled out that it is sim card faulty and could only do replacement next day due to MCO
30 January (today) - Went to Maxis centre to make sim replacement only to realise my number is gone and there is no record of such number under my IC.

The staff concluded that my line was terminated by ACCIDENT by whoever that is handling it and i have to wait 24 hours for any reply.

I am running a business and there are many incoming phone calls that i might hv missed since yesterday.
Also, I am unable to proceed with some bank transactions.
I called to the #123 again, hoping that they could expedite this case and they told me the relevant dept is out of office today and I have to wait until Monday for further action.

This is not how things work. When we wanted to subscribe to Maxis, we can do it immediately, even on Sunday at 9PM. When we have issues (to be precise, Maxis’s own mistake), they are telling me to wait until next working day.

I just find this ridiculous! Is there anything I can do? Like, complain to certain association,department, etc?

Thank you.

This post has been edited by kpinn: Jan 31 2021, 12:04 PM

Look at the contract u sign when sign up all cover Thier base dy

Same. Maxis accidentally gave away my spare number to another subscriber last time. Best part? They cannot return the number back to me because the person who took over the number had a contract and he or she can sue Maxis for damages.

In the end, I gave up on Maxis and MNP all my lines to U Mobile. Middle finger back to Maxis for being useless and stupid in 1 department.

I believe you should address this matter seriously to MCMC and since it's a weekend, good luck. Personal view, if you're running a business with the phone number, isn't it prudent to get a separate sim card + phone instead? Or register Maxis business?

Hey there, I am sorry for hear what had happened to you earlier.

Did they offer any solution to you or just ask you to live with a news umber?
Also, did they make any compensation?

@metalfire, any benefit to register Maxis Business?

Thank you guys, I will definitely lodge a complaint to MCMC but I doubt they are going to pick up any time soon as today is Saturday.
Just hope that I am able to retain my phone number, don’t know what else i can do.

Sorry, not maxis sales person here, just that I know they have Maxis for Business besides normal postpaid for consumer.
I mean it makes sense if you've 20-30-50-100 people in your business, where you want to consolidate your Maxis account.

You can check the link and see what interest you.

https://business.maxis.com.my/en/Business/