Bought Yes Kasi Up from Shopee for RM1 to try and was horribly dissapointed. I couldn't believe how bad YES is.

Did my online registration through YES App. Everything went well and registration was successful. Somehow the sim card cannot be used at all (no internet, no sms, no phone calling, nothing).

Called YES for help on the 13/01/2021.

Received a call from a technical support officer wanted to assist me. Failed horribly. The officer seems to have no idea how the system works. Asked me to submit all relevant documents for manual registration. Documents submitted on 14/01/2021.

Until now still cannot use it. Talked to 5-6 people from YES all seem to have no idea what is the issue and no idea how their system works. 1 officer even told me the registration has been completed and I cannot use it due to coverage (eventhough I stay in a major city center)

Probably the worst company I have ever dealt with. Horrible experience. Wasted probably RM20 to call them.

Tried 3 different phones and both slots on all the phones including phones that are supported on the YES websites (realme 6, 6i) and 1 unsupported phone (Asus). Nothing work.

Not sure about VOLTE as I not familiar with phone. Tried to take out my main sim card and only insert YES sim card. Tried only YES sim card on both slot 1 and slot 2. All cannot.

City center Melaka. If city center melaka is not covered I think YES can go f themselves

No yes 4g. Nothing at all. It was as if I didn't insert the sim card at all. I cannot sms, make phone call, use mobile data or even call that number from other phone.

1 of the officers I dealt with did ask me to change some network settings including apn but they did nothing.

By this point I gave up already. Talked to so many people from yes and they seem to have no idea how their systembworks. I was thinking of switching from either hotlink and Digi to yes but now I know yes is much much worse than the big 3.

Tried everything, even change phone to a different phone. Tried slot 1 and slot 2. Tried take out the other sim card and left only yes sim card in both slot 1 and slot 2.

The phones can detect the sim card. No problem during registration but cannot use at all.

Also, the customer service for YES is HORRIBLE. They will never be able to assist and took ages for them to respond.

Tested on multiple phones including 2 phones that are on the yes supported device list.

I believe there is an issue with the registration (ie. not active sim card). However, when I registered, everything was ok and I even got a successful registration message. I even emailed them my NRIC and other related documents for manual registration.

At the end, YES customer service people keep saying registration is successful and i should be able to use....

I am done with YES. Their customer service is way behind the big 3 and even TM.

This post has been edited by ru40342: Jan 23 2021, 01:22 PM