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fms21
post Apr 12 2021, 09:51 PM

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471 posts

Joined: Mar 2008
I got account with Affin Hwang..registered using EPF..
The investment looking good and I want use my cash for investment..go to website, they ask to email them and then, receive call and ask me to download Allocate Plus apps..

Too bad I can't buy fund because always stuck at selfie..why this thing happened??
fms21
post Apr 12 2021, 10:26 PM

Casual
***
Junior Member
471 posts

Joined: Mar 2008
QUOTE(ironman16 @ Apr 12 2021, 10:12 PM)
I think u need contact Cs of allocate plus to help u register manually.
This apps only can access certain fund only.
Wholesale not in the list.

Investors got record in their system will facing this problem, like me, i buy affin prs
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Ok..manual always better..tq
fms21
post Apr 18 2021, 11:06 AM

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Junior Member
471 posts

Joined: Mar 2008
QUOTE(Kadaj @ Apr 13 2021, 01:54 PM)
No need to upload anything if you previously had registered account with affin hwang.
The step above just to consolidate all your accounts and you'll good to go.

I was stuck at allocate plus verify IC part. I scan my IC and it shows that my IC was used and I can't proceed the process.
Then CS ask me to login through the iaccess portal as stated above. After that I can login allocate plus as normal. No need to verify IC anymore. Affin Hwang already got your details before.
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I'm still stuck eventhough already complaint to CS..
She said error had been rectified but i still cannot invest..better use FSMONE..but when using FSMONE, feeling unsecure and better buy fund from other provider..biggrin.gif
fms21
post Apr 18 2021, 02:56 PM

Casual
***
Junior Member
471 posts

Joined: Mar 2008
QUOTE(ironman16 @ Apr 18 2021, 01:24 PM)
How long u complain oledi?
Last time take around 1 week to settle my case (about account opening).
Ur case should b easier for them to solve seen quite experience oledi. 😁
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Received email replied on 15/04 said my selfie problem had been resolved and can start invest..complaint from last week..

Upon checking the apps, problem still there..hurmm..
Received email, phone call and whatsapl few times also not solved..

Or i try wait for 1 week to see any improvement..
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