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 Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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xsoon17
post Jan 18 2022, 11:28 PM

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Guys,I wanted to ask that one day I came back home and saw my BTU unit only lighting up the LAN1 light.And the distribution box at the outside of my house looks more messy than I remembered.So I check my CCTV and saw that during the noon when no one was at home.A van came and fiddle with the distribution box outside and I didn't get any internet now.

Then I ask that the jiran beside,they say got internet.Called 100 and they tell me to wait.Been 2 days still no update.What should I do?
xsoon17
post Jan 19 2022, 09:58 AM

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QUOTE(jhleo1 @ Jan 19 2022, 12:33 AM)
Usually settled within 24 hours. Do you get report number? Please ask the reference number in case you need to refer back. Happen to my house twice but Unifi sms alerted me before I found out and asked me to check if internet connection down. Twice I not at home. I just replied sms and they came next day morning settled the mess up cables at outside box which suspected messed up by "someone".
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No,I didn't get any report number even I already requested it.They say that they will send me sms,but nothing till today.

This post has been edited by xsoon17: Jan 19 2022, 10:02 AM
xsoon17
post Jan 19 2022, 10:03 AM

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QUOTE(QuantumEdge @ Jan 19 2022, 10:02 AM)
I suggest live chat with them
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Do you mean phone them or?
xsoon17
post Jan 19 2022, 10:40 AM

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QUOTE(jhleo1 @ Jan 19 2022, 12:33 AM)
Usually settled within 24 hours. Do you get report number? Please ask the reference number in case you need to refer back. Happen to my house twice but Unifi sms alerted me before I found out and asked me to check if internet connection down. Twice I not at home. I just replied sms and they came next day morning settled the mess up cables at outside box which suspected messed up by "someone".
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Oh,I check it in the unifi app.And it says the case is failed.What does that mean?

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