Sifu’s I need a bit of advise.

I am in a landed bungalow in Selangor - Ampang. Small neighborhood only about 20 houses on top of a small hill.

I don’t know if it’s Unifi’s half assed infrastructure in my area but I’ve been suffering constant internet outages (LOS red blinking) in my house for years but more so in the last 8 months. It is always the same issue, some fiber cable somewhere along my street is damage or loose. My street is only like 300 meters long with 6 houses.

The outage will last till their technician comes to fix it which is normally within 1-3 days of making a report.

Before 2021 this happens maybe 5 times a year. Now in the last 8 months it’s happened 15 times. This year alone 3 times now.

I’ve complained to TM many times why is this such a frequent problem. Especially now with wfh and kids schooling from home sometimes. Their normal answer is we’ve notified the technical teams to look into it asap but 3 weeks later it’s the same issue again. It’s so frequent that I’ve even got a template to copy paste with their live chat and speech ready for their 100 helpline lol.

I suspect that because the fiber cables are exposed on telephone poles, that the weather and tree branches are doing the damage but I can’t be sure. I also mentioned my housing/neighborhood details because I also think it’s exactly why they don’t bother fixing things properly - too little customers in the neighborhood.

Changing to other isp doesn’t seem like it’ll help because it’s all the same cables for landed areas correct? What else can be done? I can’t even get them to bill me pro rata. Since the turn of the year. I think I’ve not had internet for 8 days all together.

This post has been edited by velarous: Feb 21 2022, 08:05 AM

Yeah the service is rather quick sometimes for me. But on average they come 1.5 days later and sometimes they say they don't have the tools to fix it and will come back in the next few days. The longest wait was mid last year, 9 days straight without internet. They kept saying their team was awaiting a higher level team to take a look at the issue because they couldn't find the fault.

Main issue is the frequency of the problem is getting higher and higher.