Just wanna share my SWU experience. Previous plan was 100Mbps BEST @ RM129, no contract.

1. Asked live chat if can get RM99 SWU, they replied SWU only offered to selected customers through call or TM Point. Then, I requested their marketer to call me as suggested by some users here.
2. Got the call but was only offered 300Mbps @ RM159. Asked about SWU, same reply as chat.
3. Went to TM Point, staff said not eligible but will send a request to HQ, then did thumbprint.
4. After 1 week, portal plan changed. TM didn't call or sms. Email order form received after 3 weeks.
5. Not SWU plan but 100Mbps - Turbo Super Value (Broadband). Seems like an old plan from 2020 according to the previous thread. Maybe you can try this plan if they cannot offer SWU.

Anyway, they all asked me to explain SWU. I just said SWU is StayWithUnifi, I know some people got it, and I want 100Mbps @ RM99.

So in the end, I got:
- 100Mbps @ RM99, permanent.
- Free calls only to landline. Not an issue since I don't use it.
- No Unifi / Play TV but still have free Viu Premium from previous plan. Not sure how long will stay but don't care.
- No new equipment or replacement.
- Renew contract 2 years.

Overall, I'm satisfied since I can finally remove the unused TV from the bill and save some money.

Edit:
1. STD20 is included since my test calls to home and mobile were not charged.
2. Viu has been reverted to basic account.

This post has been edited by siegfried21: Feb 9 2022, 11:15 PM

Mine was around a week, but they didn't call me. I manually checked the portal and noticed the plan changed.

Try ask if can get Turbo Super Value plan. Same price. They gave me that when I tried SWU but not eligible.
https://forum.lowyat.net/index.php?showtopi...ost&p=103453481

SWU promo extended until 30 June 2022 according to the new tnc

in my case, I had to explain the promo to them lol.

anyway, better go to tm point (not tm authorized dealer) than waiting for tm call that might never come. chat cannot do anything.

after that depends on your luck/skill. hopefully can get it hassle-free. maybe they will say not eligible and end of story, or at least will send request to hq and wait for approval.

if you read older posts, some no contract/loyal users also cannot get it while some still under contract got it easily.

else, check other isp promo