Yes its fibre.

Maybe the port is fully utilized. Maybe its reserved for other use.

it's time to report to skmm. The similar as yours, TM reserved the FDP to the school nearby my house. My argument was, what is the main purpose to reserve a FDP with 8 ports to a small kampung primary school, and that school never subs any fiber installation from them for almost a year. Few weeks later TM agree to pull the fiber to my home.

There are few conversations between me and TM staff, skmm is something like a middle man. 2 diff TM officers attended my case, the first closed my case with a simple respond, no coverage at my address at the moment. I reopen it again, and argued again. The next weeks, TM staff called me and wanted to see the site of disputed. He brought along with his someone at higher ranked that can straight away give decision to let my application approve or not. Thankfully, he said ok, and next few days the installer came to pull the cable to my house and fixed the modem and router.
Roughly it took about 3 weeks when I complained to skmm until the final solution day, just few days before new year 2021.
Doesn't matter there is school or not, any FDP that the port still vacant to subs into, fight to get it.

I'm having the exact same issue - except i had some friends in KL do the same and they seemed fine.

Usually for those who register thru agent/reseller will need to pay RM100 as a deposit but it will be deduct on your first bill. While those who register personally at TM point, no need.

Is your installation standard or special? Cos from my experience and understanding, TM didnt charge any deposit if register thru TM point and std installation.

Did you do thumbprint at TM point? If no then you must pay rm100

If not mistaken the rm100 is for those who didn’t do thumbprint verification

If you want to be safe you can pay rm100 advance payment which would be used to offset the 1st bill

And thus, the main question--->After 31 December 2021 --> What will be the "upgrade" price assuming if subscriber want to keep the speed?