Is TM Having issues at the moment? High ping rates and the speed was horrendous
Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO
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 Apr 12 2021, 08:43 PM
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#1
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All Stars
19,321 posts Joined: Jan 2003 From: Klang  
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Apr 12 2021, 09:32 PM
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#2
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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QUOTE(heLL_bOy @ Apr 12 2021, 09:19 PM) towards where? I did a trace route from my Asus router. This is what I gotso far was okay didn't encounter anything yet, maybe you could share to us to find out. its good that you guys could made a report to TM and give them the Blizzard IP address to rectify the issue otherwise there will no further action taken by TM.  traceroute to Lowyat.net (172.67.74.89), 30 hops max, 60 byte packets 1 175.138.211.254 (175.138.211.254) 4.611 ms 4.443 ms 4.531 ms 2 10.55.49.51 (10.55.49.51) 115.157 ms 10.55.49.49 (10.55.49.49) 111.853 ms 10.55.49.51 (10.55.49.51) 115.175 ms 3 10.55.100.124 (10.55.100.124) 113.207 ms 10.55.99.178 (10.55.99.178) 112.043 ms 10.55.100.76 (10.55.100.76) 108.761 ms 4 10.55.100.86 (10.55.100.86) 110.044 ms 10.55.100.88 (10.55.100.88) 117.251 ms 10.55.100.86 (10.55.100.86) 110.714 ms 5 172.69.19.16 (172.69.19.16) 112.671 ms 111.320 ms 114.586 ms 6 172.67.74.89 (172.67.74.89) 112.049 ms 109.342 ms 108.844 ms What the heck? It looks like I am not the only one getting those 10.55 IPs This post has been edited by shinjite: Apr 12 2021, 09:33 PM |
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Apr 12 2021, 09:46 PM
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#3
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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QUOTE(heLL_bOy @ Apr 12 2021, 09:44 PM) CODE |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 21 | 21 | 0 | 0 | 0 | 0 | | xxx.xx.188.254 - 0 | 21 | 21 | 31 | 59 | 150 | 31 | | 10.55.106.87 - 0 | 21 | 21 | 4 | 4 | 7 | 4 | | 10.55.100.106 - 0 | 21 | 21 | 4 | 11 | 19 | 11 | | 10.55.100.84 - 0 | 21 | 21 | 5 | 6 | 29 | 5 | | 172.69.19.16 - 0 | 21 | 21 | 6 | 9 | 29 | 8 | | 172.67.74.89 - 0 | 21 | 21 | 5 | 6 | 8 | 7 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider my ping was 5-7ms, maybe you can try restart your router to get new ip and see whether the issue is there again. |
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Apr 12 2021, 09:54 PM
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#4
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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QUOTE(heLL_bOy @ Apr 12 2021, 09:48 PM) how about you trying via LAN cable? if the issue still persist it gonna be TM issue on your area. Those trace route results I shared, I did the test within the ASUS router itself. |
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Apr 14 2021, 11:13 PM
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#5
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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QUOTE(lansi_raju @ Apr 14 2021, 11:12 PM) Folks im currently btu lucent i240g, I’ve notice my internet got cut off, tried to reboot the btu several times but only the Lan1 light is on only. You are not the only one. My link is down too like 20 minutes ago. I suspect there is an outage due to the upgrading in Selangor area. Is it a sign that my btu is broken? If it’s broken should i buy a replacement on my own or call TM for replacement, also how much do they charge? |
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Apr 15 2021, 08:56 AM
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#6
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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QUOTE(lansi_raju @ Apr 15 2021, 08:11 AM) I’ve checked and internet still not up yet, is it normal service interruption? Its beyond 8 hours already Confirmed there is an outage. CS didn't give any ETA on when it will be fixed.Update : Was told ETA to resolve the issue is at 8:55pm today. This post has been edited by shinjite: Apr 15 2021, 09:05 AM |
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Apr 15 2021, 07:47 PM
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#7
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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QUOTE(WildChai @ Apr 15 2021, 09:49 AM) Unifi was down since 11pm yesterday...called just now. Thought it was my modem issue (optical is red)...but CS mentioned my area has issues as well. My unifi is back around 5:47pm based off of my router's log. |
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Apr 15 2021, 09:32 PM
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#8
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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QUOTE(lansi_raju @ Apr 15 2021, 08:44 PM) Which area you’re in? Im in klang bbt2. I am at BBT2 as well. Guess what, my link went down again now, wtf and after rebooted my BTU, the link is up again. Hmm.... Maybe my BTU is failing.Resolve the issue by 8.55pm is that accurate?! Lol I’m afraid it will drag even longer This post has been edited by shinjite: Apr 15 2021, 09:35 PM |
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May 30 2021, 01:35 PM
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#9
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All Stars
19,321 posts Joined: Jan 2003 From: Klang
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Same here, even at speedtest.net the servers are all in east malaysia and Singapore instead of the peninsular.
This post has been edited by shinjite: May 30 2021, 01:35 PM |
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