Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO
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 Mar 25 2021, 03:52 PM
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#1
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Senior Member
671 posts Joined: Jan 2006 
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QUOTE(neil73 @ Mar 25 2021, 02:08 PM) Anyone having problems with their unifi? I had problems last night around 9pm to 12 am. Today is all fine. Purposely came here to check if others are having problems too. |
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Mar 30 2021, 12:05 PM
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#2
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Senior Member
671 posts Joined: Jan 2006
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QUOTE(Hobbez @ Mar 30 2021, 11:49 AM) So far tried 8.8.8.8 Google DNS and 1.1.1.1 Cloudflare DNS but to no avail.... I'm using Cloudfare DNS no problem. |
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Mar 31 2021, 12:31 AM
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#3
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Senior Member
671 posts Joined: Jan 2006
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QUOTE(Hobbez @ Mar 31 2021, 12:16 AM) Yes, it worked, thanks Better check if your PC is free of malware / back doors / virus / hack. I noticed that in my Firefox settings, the Enable DNS over HTTPS was not ticked. After ticking, and with DNS as Cloudflare one, now can work. But Chrome still cannot.  Thanks you alls!  |
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Mar 31 2021, 10:45 PM
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#4
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Senior Member
671 posts Joined: Jan 2006
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QUOTE(fruitie @ Mar 31 2021, 10:12 PM) If I take 100Mbps without UniFi TV, does that mean I only need to pay RM 500 termination fees if I terminate it less than a year? I wanna wait for TIME to reach my apartment which TIME feedback they will take some time to enter my apartment. However, I will need Internet and Maxis’ early termination fees will be higher it seems. I'm afraid you cannot do that. That's their cash cow. Refer to item #1 & #11 in the T&C you provided.This is based on this clause: Is there any penalty imposed if I terminate my UniFi within the minimum subscription period? Customer who terminates after 12 months but still before the end of the minimum contract period (24 months) will be charged for broadband termination fee of RM500. Customer who terminates UniFi before 12 months will be charged a penalty of: i. Broadband termination fee of RM500 and; ii. Remaining months of monthly subscription fee of HyppTV pack. The monthly subscription fee of HyppTV pack is as below: i. Aneka/Varnam/Ruby/Jumbo Lite/Sports pack: RM30 ii. Jumbo pack: RM60 Customer must also settle any outstanding bill prior to termination. For more information, please refer to your service Terms & Conditions. https://www.tm.com.my/unifilite/Pages/asset...niFi%20Lite.pdf You could however find and book someone who is willing to take up your account by Transfer of Ownership. Also I believe Time would have promotion to waive off the penalty fees if you transfer to them. |
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Mar 31 2021, 10:51 PM
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#5
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Senior Member
671 posts Joined: Jan 2006
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QUOTE(coolguy_0925 @ Mar 31 2021, 10:49 PM) Taking the lowest TV pack of RM30 x 12 months (assuming) = RM360 + RM500 broadband I don't think TIME will give that much. I have seen TIME reimbursed RM500 in their promo leaflet.RM860! TIME so generous??! |
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Mar 31 2021, 11:23 PM
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#6
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Senior Member
671 posts Joined: Jan 2006
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QUOTE(fruitie @ Mar 31 2021, 11:07 PM) The thing is there is a package without any UniFi TV now. RM 89 and RM 129... Since the plan doesn't come with UniFi TV, then your penalty should be RM 500 and usually TIME will compensate that amount (RM 500) for your troubles. I’m actually having another UniFi plan, paying RM 129 only for 500Mbps which my sister is using the account. I don’t think this RM 129 for 100Mbps will be attractive for people to take over my ownership.  I don’t have any other choice for now because Internet is essential for me as my whole house is equipped with a lot of smart home devices.  |
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Apr 27 2021, 10:07 AM
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#7
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Senior Member
671 posts Joined: Jan 2006
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QUOTE(Gregar Forte @ Apr 26 2021, 10:22 PM) Just keep pestering them boss. Like me, reported an accident caused one unifi pole completely broken on 1.30AM on Saturday, I kept livechatting them every hour, then they installed a new pole on 4PM same day. Next Sunday, i had to pester them on installing new fiber wire that snapped until they installed it around 5PM on Sunday. Why is there a truck in the ditch? |
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Apr 27 2021, 11:27 AM
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#8
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Senior Member
671 posts Joined: Jan 2006
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QUOTE(Max @ Apr 27 2021, 10:48 AM) Hope u read the post. It was an accident, and hit the pole. Indeed I did. But I do not want to presume. |
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