guys, just want to ask, anyone of you facing random slow network or constant disconnect recently? like started 2-3 weeks ago i think? :S
Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO
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 Feb 27 2021, 06:57 PM
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130 posts Joined: Sep 2007  
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Oct 17 2021, 01:19 PM
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#2
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130 posts Joined: Sep 2007
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Guys, how do you find out the service telephone number?
just upgraded to 300mpbs since yesterday but speedtest still show around 80-90 mbps, tried to call customer support but it request for service telephone number. |
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Oct 17 2021, 03:52 PM
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QUOTE(jhleo1 @ Oct 17 2021, 01:30 PM) Make sure you do the speedtest thru lan. If you get your speed thru WiFi, then you may need to upgrade your router.  QUOTE(kcl2006ch @ Oct 17 2021, 01:41 PM) can plug in the phone then dial ur mobile no or can check at the E-bill QUOTE(aniq8676 @ Oct 17 2021, 01:42 PM) the phone number can be found on your billing statement. make sure to use a LAN cable to do a speedtest QUOTE(xxboxx @ Oct 17 2021, 02:17 PM) Already try restart router? Thanks for the reply guys.And usually these companies SOP is few working days to implement something. As for the telephone number, can't just use your phone call to your handphone to see what number? Or can login to TM website, in your account got write phone number. My original Unifi speed is 30mpbs , after Tmnet CS told me they upgraded to 300Mbps yesterday, my videos streaming and download improves alot, but speedtest shows download speed between 70-90mbps only, weird. I test the speedtest on LAN cable, my router is ASUS AC1300UHP and all the LAN cables connected seems to be above CAT5e, should support up to 300mbps. Ill check later on the telephone number, thanks alot. |
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