only if you input your current phone number when you register unifi or when you use your current phone number when making unifi report and inform the cust care staff this is your phone number, one indication unifi has your phone number is when you make unifi payment, you would receive sms from unifi they have received your payment.
Also happen to me in between 12.30 AM and 1.06 AM at 29.7 today, at Melaka Ayer Keroh.
Hope they can at least SMS me, not just quiet maintaining it...
Guess next will be another nearby area.
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After back online, new IP address obtained.
124.13.x.x
Last IP address 183.x.x, nothing interesting.
This new one unsure how's the quality, will stick to it and see how's the performance.
https://easyfix.unifi.com.my/Yup, I tested this, quite useful.
During maintain - Red led on Internet, others blank, showing unsure which equipment got issues, tell you to mark up the LED light on your modem for live chat.
After online, within 1 min - Yellow light on Internet, others blank, telling you got performance issues, expected because people are connecting back to online, also can see blinking phone1 on the Huawei modem.
After online 5 mins/Now - Green light on Internet, nothing on unifi TV, yellow light on Voice, because I don't plug anything for those 2, or it is still connecting people back to online.
So, after smart diagnosis, you can choose "manual diagnosis", choose No internet, there is other options like slow connection and Wi-Fi issues, but choosing those will result the same.
All will result in telling you to reboot equipment, then choose your modem model, mark your LED light as shown on your modem.
Then tell you to copy the diagnose link to live chat, and send you directly to old live chat page, then you just click on proceed and wait in queue.
The link will be like:
https://easyfix.unifi.com.my/customerDetail...numbergeneratedYour name and diagnosed date will be showing after open it out, and only TM staff can look into it, should be a bit easier for CS to look up on your issues.
