Right...thats the same package I was offered as well, wished they would have changed the while hypptv box to Plus box (black 4k). That is another addition of 20 bucks/month.

Anyone know how to get Unifi to change my modem & router to a new one?
I asked Unifi, if I subscribe new plan, can change or not. They said no.

I am using RG-DLINK-WBR2300, damn old Router. Recently Wi-Fi having much issue.

Recently due to Covid-19, even RM200 ~ RM300 also quite hard to fork out, to buy a new router myself. So just asking if can get a free one.

If file complaint WiFi got issue, ask them come to my house to check. If they check router really got issue. Any chance they will replace for free?

They will be willing to replace if you are willing to go on another 24 months contract with them. If I were you, I will save and buy my own though eventually.

This post has been edited by SilentVampire: Feb 19 2021, 08:38 AM

Yes they will give you 2 selection
1. Charge your next bill for new router. Not sure how much.
2. FOC router with starting 2 years locked contract period.

Best choice is getting own router rather than using tm stock router.

Better check your next bill. I smell penalty coming, as mentioned in their terms, downgrading within contract will incur charges.

Yes they will change with 2 more years contract or charge the router pricing to your bill.

If not mistaken it was RM188.

SilentVampire
jusbella
YoungMan

Thanks all sifus for the advice and info ~

This post has been edited by KennRicky: Feb 19 2021, 10:59 AM

Hey guys, just noticed tm start installing fiber cables outside my house area (finally after 15 years)

Wondering if can subscribe to broadband by other telco or just unifi only once tm finished installing them

Seems like cheaper packages at higher speed are only offered for existing customers

I saw some one post before....
TM will reserve priority to Streamyx user > then Unifi user > only other telco.....
Aad now they priority to Streamyx user.....

If you register Unifi will faster, other telco maybe u need wait some period.....or TM open to them....

It's stated in Unifi FAQs that upgrade/downgrade is allowed with a renewal of 24-month contract.

I got call offer from unifi, good upgrade?

Current plan: 100mbps RM136

New plan: 300mbps + free tplink mesh Deco M4 +RM30 from current plan

I have several questions

1) Does Unifi has contract like 1 year/2 year
Or can I cancel anytime? Use 1 month then cancel also can?

2) How much bandwidth should I need for 720p and 1080p and 4k youtube/netflix
There is choice of 30mbps, 100mbps, 300mbps

3) The advertisement say premium entertainment if I pay more. What is the premium entertainment, is it netflix, astro or other?

4) What is wifi mesh and wifi booster? Are they useful?

RM136 is include tax?

This post has been edited by ray8426: Feb 19 2021, 04:31 PM

1) 2 years contract, with you need to pay the reminding months left if you cancel early.

2) 100Mbps to be safe.

3) Premium entertainment is UnifiTV.

4) WiFi mesh and WiFi booster help to increase coverage,”. I would recommend mesh over booster.

Thanks for answering.

Can I transfer the Unifi number if I pindah rumah to a new house? Or do I need to apply for a new Unifi account?

you can transfer your unifi to new house without cost and penalty.
But my phone number changed after i transferred.
No idea whether you can remain the same number or not.

This post has been edited by wailing81: Feb 19 2021, 05:21 PM

I accepted the offers when they called me on Wednesday, sounded attractive.
After some thinking, I just want the speed but not really need it, mesh is not required since not a big house.
Live Chat to them to cancel the upgrade offers, although it's just RM30/month. At this pandemic time, better spend wisely.

This post has been edited by ckimsem: Feb 19 2021, 10:08 PM

yes you can keep the existing phone number, as long as it does not exceed other zones

I said Yes for the upgrade on wednesday, and today it was upgraded, super fast!

If one lorong have ten ports, 8 to unifi, 2 to lease our

It depends how many devices connected. 1-3 devices for 1080p still no problem imo. If more den can go higher. Also, u can upgrade to ax router for larger coverage on 5ghz