enable both v4 v6,no problem at all

Yes, it is a cheap solution to reach IPv6 coverage in China mainland, so they just go with it.

Also some area of ISP block IPv6 inbound connection, so certain Ipv6 just works like NAT which is, why the upgrade...

As above, keep changing IPv4 range to get the best connection during 6.50 PM to morning unknown AM.

The problem is
1. Twitch don't lookup the IP address correctly, so it is kicking you back to their Netherland for video.
2. When there is too much traffic, TM are having heavy throttling to most of oversea connection now, including Netherland, which happen around 7 PM
3. Certain IP range got different routing to oversea.

So changing IPv4 range helps on getting the correct Asia server from Twitch for video, SG/HK/TW/JP for example.
If not care too much about account safety/guest mode, go with VPN then, so far the free solution Opera VPN - Asia works for me.


Anyways, based on my observe, HK back to China mainland also got some minor issues now, even during midnight, it happen since 3 days with Taobao, and Bilibili today..
As there is not much issues on Taobao games, event loading(normal downloading speed for JS asset) and live steam of video, so should be on HK side.

If want me to guess, closing of Olympus - live stream video affecting it?
Will see in these few day, if back to normal, then it means Olympus are causing it.


If not a frequency mobile users, just enable and disable IPv6 easily with Firefox about:config, Ethernet TCP/IP IPv6 for all software also works.

So far the only using IPv6 are Facebook's product, Twitter, Google, Microsoft and CloudFlare on my side.
On my record, Facebook, Twitter and CloudFlare can fxxk up easily on IPv6, 99% of time it is CloudFlare affected only.

Most product including 1.1.1.1 VPN are getting back to CloudFlare MY, only certain IPv6 range still reroute to SG, I guess TM forgot them because too much IPv6 range....

For Twitch IPv4?
That one special.

Was playing around with IP address, in midnight, yes, I always did that, cool midnight day.

Here is my 1 hour testing, observed and result.

1. IPv6 are messed up again, getting IPv6 assigned without any connection, while IPv4 still works, there is once IPv6 failed in the middle of using, within 3 mins
2. Even the local Google IPv4 connection got strange latency in between 5ms - 8 ms, also affected to oversea IPv4, so I guess it is caused by latency connecting to the gateway, which explain why affecting to both.
The lowest is 180.x.x.x which only 5ms to Google IPv4, sadly getting failed IPv6, switched away and never coming back...

3. Twitch issues are caused by TM rerouting Twitch IP address's traffic to Netherland(why??? Olympic?), now it has moving back to SG so it will assign you HK + SG, or SG only.

The best should be SG only, but HK + SG means you are downloading the future 2 part of video from HK and SG, 2 server in rotate way, so watch experience might be good might be bad, depend on how's the HK link are.

Method for debug.


Also one last thing, Twitch/Amazon are learning from microsoft, no respond to ping, causing so much issues on troubleshooting, heh!

Final(? hope so) conclusion, blame TM and/or Olympic live streaming, hope all TM IP are connecting back to Twitch SG la.

This post has been edited by BenYeeHua: Feb 21 2022, 05:49 AM

Will try that today.

Sifu’s I need a bit of advise.

I am in a landed bungalow in Selangor - Ampang. Small neighborhood only about 20 houses on top of a small hill.

I don’t know if it’s Unifi’s half assed infrastructure in my area but I’ve been suffering constant internet outages (LOS red blinking) in my house for years but more so in the last 8 months. It is always the same issue, some fiber cable somewhere along my street is damage or loose. My street is only like 300 meters long with 6 houses.

The outage will last till their technician comes to fix it which is normally within 1-3 days of making a report.

Before 2021 this happens maybe 5 times a year. Now in the last 8 months it’s happened 15 times. This year alone 3 times now.

I’ve complained to TM many times why is this such a frequent problem. Especially now with wfh and kids schooling from home sometimes. Their normal answer is we’ve notified the technical teams to look into it asap but 3 weeks later it’s the same issue again. It’s so frequent that I’ve even got a template to copy paste with their live chat and speech ready for their 100 helpline lol.

I suspect that because the fiber cables are exposed on telephone poles, that the weather and tree branches are doing the damage but I can’t be sure. I also mentioned my housing/neighborhood details because I also think it’s exactly why they don’t bother fixing things properly - too little customers in the neighborhood.

Changing to other isp doesn’t seem like it’ll help because it’s all the same cables for landed areas correct? What else can be done? I can’t even get them to bill me pro rata. Since the turn of the year. I think I’ve not had internet for 8 days all together.

This post has been edited by velarous: Feb 21 2022, 08:05 AM

had this problem during CNY eve and 2nd day of CNY.. however it was resolved within 24 hours... at night sleep, next morning wake up Internet is back up... checked with TM technician they say issue with the Fiber outside exchange and splitter.. they change it no issue already.. so far running smooth.. so far happy with TM services.. log case within 2 to 3 hours got someone call me to confirm and do checks... good service...

The twitch stream server distribution is not done by TM,is on Twitch server end.
But the problem is not on Twitch end,becuase whatever Twitch server distributed, the normal situation will be any server that connected should be watchable.
So TM must fixed their congestion issue to avoid most connection unstable problem,after that all those night issue will go away.

this one u need to bring it up to mcmc. make a complain there.

Certain maxis fiber plans give you backup 4g dongle. Worth to try if you gave up on this.

Yeah the service is rather quick sometimes for me. But on average they come 1.5 days later and sometimes they say they don't have the tools to fix it and will come back in the next few days. The longest wait was mid last year, 9 days straight without internet. They kept saying their team was awaiting a higher level team to take a look at the issue because they couldn't find the fault.

Main issue is the frequency of the problem is getting higher and higher.

more likely your area infrastructure got issue.

why not you lodge a report to MCMC?

gather all your info from previously till to date and lodge the report.

Apart from what is mentioned by others, you can request bill rebate also when you lodge report with MCMC.

TM Officially Announces Participation In 100Tbps SEA-ME-WE 6 Submarine Cable System
Good news but still far far away.

Exactly same issue as you. Been getting red LOS about 10-20 times last year.

Called TM to repair and they said "musang gigit cable"

This post has been edited by Chiggah: Feb 22 2022, 08:28 PM

When I check my speeds on anything but TM Speedtest or TM's server on ookla Speedtest, I am getting only a fraction of the 500Mbps speeds I am paying for. Anyone else have slow speeds right now?

Best is use LAN connection to test. I use WIFI to test speedtest on my 300mbps but TV connect to Netflix, my kids playing online game thru their tablets, download speed around 270mbps/upload 51mbps. Acceptable for me based on my usage now.

Wonder why i'm only getting 15mbps download speed out of 500mbps tonight..

I am on a wired connection right now.

Same here.

Ampang area here.. you?

Melawati.