PSA: Unifi forces you to renew contract for any plan change after your contract is over
source
Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO
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 Feb 2 2021, 09:59 AM
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1,263 posts Joined: Dec 2009 
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Feb 2 2021, 12:05 PM
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Junior Member
334 posts Joined: Jul 2011
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Questions:
Your Unifi modem configure with normal phone?  Technician no help configure the phone connection. What should i do? report again?  |
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Feb 2 2021, 03:11 PM
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Senior Member
1,882 posts Joined: Sep 2017
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QUOTE(dannychen @ Feb 2 2021, 09:59 AM) Always like this,not a big news.Even within contract, change any plan also renew contract. Now only wait for faster plan, otherwise no more plan change or renew plan for me.  |
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Feb 2 2021, 04:02 PM
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Junior Member
248 posts Joined: Aug 2011
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is there such thing as, you need to turn on/off your Unifi modem everyday so your network wont hang ? Got this answer from live chat assistance.
My connection very slow, wifi around few kbps using speedtest.net, even with 5G, requested support with live chat, they say my modem last restart is 4 days ago, thats why the network hang. Got such thing ?  This post has been edited by deathTh3Cannon: Feb 2 2021, 04:02 PM |
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Feb 2 2021, 04:42 PM
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Senior Member
3,032 posts Joined: Dec 2011 
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Lol no such thing.
U need change to better router. QUOTE(deathTh3Cannon @ Feb 2 2021, 04:02 PM) is there such thing as, you need to turn on/off your Unifi modem everyday so your network wont hang ? Got this answer from live chat assistance. My connection very slow, wifi around few kbps using speedtest.net, even with 5G, requested support with live chat, they say my modem last restart is 4 days ago, thats why the network hang. Got such thing ? :confused: :confused: :confused:  |
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Feb 2 2021, 04:42 PM
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All Stars
11,455 posts Joined: Oct 2007 From: KL
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QUOTE(deathTh3Cannon @ Feb 2 2021, 04:02 PM) is there such thing as, you need to turn on/off your Unifi modem everyday so your network wont hang ? Got this answer from live chat assistance. Not for me. My modem is on all the time. Only TNB turns it off and on for me. My router also.My connection very slow, wifi around few kbps using speedtest.net, even with 5G, requested support with live chat, they say my modem last restart is 4 days ago, thats why the network hang. Got such thing ? kamil129 liked this post
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Feb 2 2021, 08:22 PM
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1,132 posts Joined: Jun 2011 From: Perak.
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QUOTE(deathTh3Cannon @ Feb 2 2021, 05:02 PM) is there such thing as, you need to turn on/off your Unifi modem everyday so your network wont hang ? Got this answer from live chat assistance. I would turn off only when there’s a fierce thunderstorm. Afraid of striking down the TV more than the router since TV is more expensive My connection very slow, wifi around few kbps using speedtest.net, even with 5G, requested support with live chat, they say my modem last restart is 4 days ago, thats why the network hang. Got such thing ?  .The connection is still quite stable without turning off. However, when using the router from TM, the connection could get unstable after some time. Restarting both the ONU and router solved the issue. This post has been edited by ckimsem: Feb 2 2021, 08:32 PM powerwoot liked this post
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Feb 2 2021, 09:22 PM
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2,930 posts Joined: Jan 2007 From: Kolej Universiti Agrosains Malaysia, Melaka 
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QUOTE(ckimsem @ Feb 2 2021, 08:22 PM) I would turn off only when there’s a fierce thunderstorm. Afraid of striking down the TV more than the router since TV is more expensive me too, I will turn it off during thunderstorm. I don't want to take any risk frying any of the devices. I can still live without internet for 30 mins since mine is not an ISP that have obligation to turn it on most of the time 🤭 .The connection is still quite stable without turning off. However, when using the router from TM, the connection could get unstable after some time. Restarting both the ONU and router solved the issue. |
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Feb 2 2021, 10:13 PM
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1,185 posts Joined: Nov 2020
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Still having YouTube profile pictures on comments not loading lol. Tried everything, even changed dns to google. Only vpn fixes the problem.
YouTube 4K can play no problem. Anybody else noticing this ?  |
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Feb 2 2021, 10:45 PM
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Junior Member
363 posts Joined: Sep 2014
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QUOTE(sadlyfalways @ Feb 2 2021, 10:13 PM) Still having YouTube profile pictures on comments not loading lol. Tried everything, even changed dns to google. Only vpn fixes the problem. I am having this same issue on Maxis 4G and Unifi too, very weird lmao because video can load normally...YouTube 4K can play no problem. Anybody else noticing this ? |
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Feb 2 2021, 10:48 PM
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All Stars
11,455 posts Joined: Oct 2007 From: KL
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QUOTE(sadlyfalways @ Feb 2 2021, 10:13 PM) Still having YouTube profile pictures on comments not loading lol. Tried everything, even changed dns to google. Only vpn fixes the problem. Mine is OK on Unifi. IPv6 is currently off. Try turning that off and see if that helps.YouTube 4K can play no problem. Anybody else noticing this ? |
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Feb 2 2021, 10:55 PM
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Senior Member
4,537 posts Joined: Jan 2003
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QUOTE(sadlyfalways @ Feb 2 2021, 10:13 PM) Still having YouTube profile pictures on comments not loading lol. Tried everything, even changed dns to google. Only vpn fixes the problem. Unifi using IPV4 hereYouTube 4K can play no problem. Anybody else noticing this ? No issue displaying profile pic for Youtube |
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Feb 2 2021, 11:02 PM
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Junior Member
103 posts Joined: Sep 2018
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QUOTE(lookie @ Jan 31 2021, 06:09 PM) How to check if my area is under coverage? Yes, I agree. Not a simple way to check our coverage.Googled, check unifi website etc. Don't even have a simple link to check for coverage. Google links to some random unifi resellers site, which request for my details before allowing me to check. No way I'm going to give my details to some dodgy looking site. Cmon tmnet, 2021 already still behaving like some useless chekai company. But what I will usually do is to register as a 'new customer' on any of the Fibre packages > fill up my details including the TAC number > in the next screen, I can type in my address and could immediately see if it's under UNIFI or BROADBAND (streamyx). Kind of a stupid way but hey, apparently it's the only way! |
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Feb 2 2021, 11:04 PM
Show posts by this member only | IPv6 | Post
#454
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Junior Member
362 posts Joined: Jan 2011
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QUOTE(sadlyfalways @ Feb 2 2021, 10:13 PM) Still having YouTube profile pictures on comments not loading lol. Tried everything, even changed dns to google. Only vpn fixes the problem. No problem here with IPv6 enabled or disabled.YouTube 4K can play no problem. Anybody else noticing this ? Probably IPv4 congestion issue? Try enable IPv6 and see how its going. |
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Feb 2 2021, 11:09 PM
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Senior Member
1,185 posts Joined: Nov 2020
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QUOTE(michaelkkl @ Feb 2 2021, 11:04 PM) No problem here with IPv6 enabled or disabled. I turned off IPv6 to test, it loads faster but still extremely inconsistent compared to before last week. Probably IPv4 congestion issue? Try enable IPv6 and see how its going. Thanks all for the info though ! |
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Feb 2 2021, 11:14 PM
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All Stars
11,455 posts Joined: Oct 2007 From: KL
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QUOTE(sadlyfalways @ Feb 2 2021, 11:09 PM) I turned off IPv6 to test, it loads faster but still extremely inconsistent compared to before last week. I just re-enabled IPv6 and the avatars are all there. Guess it's not that.Thanks all for the info though ! |
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Feb 2 2021, 11:26 PM
Show posts by this member only | IPv6 | Post
#457
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Senior Member
1,185 posts Joined: Nov 2020
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QUOTE(soonwai @ Feb 2 2021, 11:14 PM) I just re-enabled IPv6 and the avatars are all there. Guess it's not that. Yeah it’s so very weird. Like 50% of the profile pictures load instantly. Another 30% take a few seconds and the final 20% will take up to a minute 😂😂😂 |
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Feb 2 2021, 11:52 PM
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Junior Member
584 posts Joined: May 2013
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QUOTE(sadlyfalways @ Feb 2 2021, 11:13 PM) Still having YouTube profile pictures on comments not loading lol. Tried everything, even changed dns to google. Only vpn fixes the problem. I faced similar problem but on Twitch. Icon missing as well. Few days later auto fixed.YouTube 4K can play no problem. Anybody else noticing this ? |
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Feb 2 2021, 11:57 PM
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Senior Member
1,592 posts Joined: Jan 2016
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QUOTE(sadlyfalways @ Feb 2 2021, 10:13 PM) Still having YouTube profile pictures on comments not loading lol. Tried everything, even changed dns to google. Only vpn fixes the problem. Same problem, only in appYouTube 4K can play no problem. Anybody else noticing this ? Twitter doesn't load too... |
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Feb 3 2021, 01:42 AM
Show posts by this member only | IPv6 | Post
#460
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Senior Member
1,878 posts Joined: Apr 2019
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Did TM installed some kind of transparent proxy behind their IPv4 network?
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