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 Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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aniq8676
post Feb 21 2021, 07:20 PM

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QUOTE(rylim @ Feb 21 2021, 03:15 PM)
I tried to replace the cheap router (Aztech DS244) given by Unifi to Asus router, but I was told by the Unifi support that they can't provide me the password because they never keep the password, is this true? What she can do is to reset the password
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only TM experts know your internet password . You can request your password through them, not customer service
aniq8676
post Feb 22 2021, 11:43 AM

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QUOTE(jpong1 @ Feb 22 2021, 11:31 AM)
can we upgrade  TP link AC 1200 f/w ourselves to the latest firmware ? if yes, where to get link ? thanks
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yes you can install the firmware, but the firmware for TP-Link Archer C1200 v1 you need to request from TM itself. Because the firmware for the router has been modified by TM itself and not from tplink.

Latest firmware 1.0.0 Build 20200306 rel.15999
aniq8676
post Feb 22 2021, 01:08 PM

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QUOTE(jpong1 @ Feb 22 2021, 12:47 PM)
They come to house or send by email the link of f/w ?
Secondly, can we not use TM f/w and using TP Link f/w to connect to UniFi fibre ?

thanks
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QUOTE(jpong1 @ Feb 22 2021, 12:49 PM)
wow...they can update remotely !!! surprise....means thay can control your router and all activities online.
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yes, they update the firmware from the center. if you enable this function

user posted image

by activating this function, tm expert can know your internet status, your total usage everymonth, can know how many times your internet has been reboot

user posted image

if your internet has a problem, they can monitor it remotely.
aniq8676
post Feb 22 2021, 01:14 PM

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QUOTE(ray8426 @ Feb 22 2021, 01:10 PM)
if we have change to our own router, then they unable check that already right?
icon_idea.gif
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Yes, but if you have internet connection problems, you cannot blame TM 100%, because they can't know the status of your router.
aniq8676
post Feb 23 2021, 05:16 AM

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QUOTE(laihuhng @ Feb 22 2021, 02:34 PM)
Tried to call them at 100.

Was told everything follows existing package. But, speed upgade:
500mbps - RM199 (w/o unifi TV)
800mbps - RM239 (w/o unifi TV)

Forgotten to ask if MESH included. But, most likely not. I'm not convinced even after talked to CS. Better go TMpoint with black and white from them.
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Mesh included, Free Mesh M4 for 300Mbps and Free Mesh M9 for 500Mbps & 800Mbps

unifi 300Mbps Loyalty Super - RM159
unifi 500Mbps Loyalty Super - RM199
unifi 800Mbps Loyalty Super - RM239

QUOTE(ray8426 @ Feb 22 2021, 02:38 PM)
you are existing turbo plan 2018 user?  hmm.gif
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I am a new Unifi user in 3 months, and I also got this promotion.

What I understand about this promotion is that it is only offered to those who receive the email from unifi. And to be sure about this exclusive promotion, customers can make any unifi inquiry via 100 calls instead of livechat, because through voice calls, it will be connected to this Sales Department. For confirmation of this promotion, the department will ask for your unifi ID to confirm that your unifi account is eligible to subscribe to this promotion plan
aniq8676
post Feb 23 2021, 05:34 AM

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QUOTE(laihuhng @ Feb 22 2021, 03:12 PM)
Turbo --> Super Value YEP 2019 (currently)
No T&C. Nothing.

Something that you need to worry.

user posted image

I don't understand how TM expects anyone to submit with this clause, without T&C, offer details, etc. Worst is, no package price list at all.
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QUOTE(haturaya @ Feb 22 2021, 03:42 PM)
Dang... no detail T & C?  hmm.gif
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QUOTE(xCryptik @ Feb 22 2021, 02:45 PM)
Where is the details for that -> *T&C apply
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[quote=laihuhng,Feb 22 2021, 03:57 PM]
Probably. But, nobody dares to respond without details.
I can't find any detail.
This is the original email
user posted image

to know more about the terms and conditions, I recommend you to make a call via100 and connect to the sales department, they will explain regarding the following terms and conditions. understood regarding the terms and conditions, the contract will be renewed to 24 months again, not allowed to downgrade the plan within 24 months, all discounts available on the previous plan will be canceled after upgrading to this promo plan

if you want to subscribe to this plan, I recommend you to subscribe to this plan via phone call, because from there they will explain you in more detail
aniq8676
post Feb 23 2021, 05:44 AM

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QUOTE
QUOTE(TongCN @ Feb 22 2021, 03:46 PM)

Mine super value YEP 2019 but no receive such email sad.gif
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Nothing else? confused.gif doh.gif
Sounds like you plan to upgrade too. Try to call 100 then.
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This promo is only offered at random. if you want to know if you are eligible or not, please ask them via voice call instead of livechat

QUOTE(YoungMan @ Feb 22 2021, 04:07 PM)
Actually if someone share the link here, you can fill up the form and hopefully get an upgrade.
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I hope so, but it is understood that the sales department will confirm your unifi ID first to know if you are eligible to subscribe to this exclusive plan
aniq8676
post Feb 23 2021, 05:53 AM

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QUOTE(brianklc @ Feb 22 2021, 06:39 PM)
Try live chat
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I recommend you make a voice call to the sales department instead of livechat

livechat does not help because this promotion is not offered publicly
aniq8676
post Feb 23 2021, 05:58 AM

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QUOTE(Masamilow @ Feb 22 2021, 08:02 PM)
Just finish livechat with TM agent to enquiry about 300mbps with lower price but to no avail. The agent told me is it according to my account "change my plan" details. I have asked her to feedback it to their sales/marketing team to contact me if there is such offer. Hope for good news.
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QUOTE(brianklc @ Feb 22 2021, 08:11 PM)
Some CS are lazy... haih...
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yes, they will answer no, because this plan is not offered publicly, only those who are eligible will get it, to know more about this promotion, I recommend to make a call to the sales department and not the customer service
aniq8676
post Feb 23 2021, 10:40 AM

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QUOTE(laihuhng @ Feb 23 2021, 09:12 AM)
I've called them up yesterday. However, there are things that I'm in doubt.
(i) Free Mesh? Forgotten to ask.
(ii) 600 Free min, isn't included. Yours?
(iii) Unify TV not included. Yours?
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i) Yes, Free Mesh M4 for 300mbps, M9 for 500 & 800Mbps
ii) 600minutes still included
iii) no unifitv & unifiplaytv

RM 159 - 300Mbps (FREE MESH, 600MINUTES
RM 169 - 300Mbps (FREE MESH, 600MINUTES, UNIFIPLAYTV [ANEKA/VARNAM/RUBY])
aniq8676
post Feb 23 2021, 10:43 AM

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QUOTE(sonicmaster @ Feb 23 2021, 09:14 AM)
I asked to upgrade my tp link router. they said wanna charge me rm50. Lol
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RM50 for the expert to come to your house. They think you dont know how to setup
aniq8676
post Feb 23 2021, 12:07 PM

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QUOTE(laihuhng @ Feb 23 2021, 11:56 AM)
Mine confirmed don't have free 600min. That's why I'm not signing up. Probably I'll go to TMpoint and see what they said.
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I asked the sales department for double confirmation, and yes, 600minutes call is still given in this promo
aniq8676
post Feb 23 2021, 01:48 PM

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QUOTE(angelofro @ Feb 23 2021, 01:19 PM)
just called tm and the cs told me the package is without any thing just upgrade my 100mbps to 800mbps.
no mesh, no free call plan, no tv package. oh ya, new router also dint got. looks like i need call again later to double confirm.

my plan is 100mbps (stb) best and with voice STD (free) also ruby plus pack (promo)
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I recommend you make a voice call via100 and choose the fourth option (Products and promotions), from there it connects directly to the sales department, rather than to customer service. then, they will also ask for your unifi ID to confirm whether you are eligible or not for this exclusive promotion, they will also tell you in detail about this promotion including the terms and conditions

they will recommend you three exclusive packages

300mbps Loyalty Super Value - RM 159 (FREE MESH M4 + STD20)
500mbps Loyalty Super Value - RM 199 (FREE MESH M9 + STD20)
800mbps Loyalty Super Value - RM 239 (FREE MESH M9 + STD20)
aniq8676
post Feb 23 2021, 01:56 PM

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QUOTE(angelofro @ Feb 23 2021, 01:50 PM)
yes i call direct to 100 and press 2 4 2. the cs requested my unifi id / ic. but maybe the cs not really know about this new promo, i ask 1-2question then hold my call. so gonna call again later.
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for the customer service department, they dont know about this promotion. while for the sales department itself, they know this promotion, and I understand that this promotion is offered at random. hmm.gif
aniq8676
post Feb 23 2021, 08:53 PM

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QUOTE(Maxieos @ Feb 23 2021, 08:22 PM)
Do they give free UnifiPlayTV Aneka plan for the whole 24month contract period ? or just few promotion month to watch ?
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FOREVER icon_idea.gif , as long as you subscribe to this plan

This post has been edited by aniq8676: Feb 23 2021, 08:53 PM
aniq8676
post Feb 24 2021, 10:47 AM

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QUOTE(philip42 @ Feb 24 2021, 10:11 AM)
Hi Aniq, will the price stay the same after 2 years?
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I think the price is permanent after two years, because this promo does not have UnifiTV , just internet and voice call
aniq8676
post Feb 24 2021, 11:52 AM

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QUOTE(TongCN @ Feb 24 2021, 11:07 AM)
i received the SMS regarding this

But this fill up of order only to make them call us and offer?
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they call for double confirmation to subscribe to this plan, through telephone conversation they will be informed of all terms and conditions.
aniq8676
post Feb 24 2021, 01:11 PM

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QUOTE(Harapan @ Feb 24 2021, 12:55 PM)
That's right.  I got a call and was offered RM169 for 300Mbps.  I couldn't get it for RM159 which is without hypptv because I'm still on contract.  I decided to reject the offer and wait for my contract to end next month.
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I am also still under contract. but I was given two options for a 300mbps plan

RM159 - 300Mbps without unifiplaytv
RM169 - 300Mbps with unifiplaytv (Aneka/Ruby/Varnam)
aniq8676
post Feb 24 2021, 01:20 PM

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QUOTE(philip42 @ Feb 24 2021, 10:59 AM)
So i won't be able to reuse my old hypptv box even for free channels? old silver colored one
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I suggest you to call customer service to find out more about this
aniq8676
post Feb 24 2021, 03:32 PM

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BEFORE

user posted image user posted image


AFTER

user posted image user posted image

The upgrade process only takes less than 24 hours. rclxm9.gif rclxm9.gif rclxm9.gif

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