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 Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO

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aniq8676
post Feb 6 2021, 11:53 PM

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QUOTE(amil123 @ Feb 6 2021, 11:40 PM)
ahh i see thanks , yeah i already saved sum of money for that .
hopefully the installation not exceed more than 5-6k .  currently my house are under construction eta around 6 more month to finish .

my land property just beside main road . no neighbor around 2km XD , tanah kampung .

now im looking for a person who can i talk and get much info on the cost and timeframe for the construction .

hopefully can get it done before i move in .
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if you have FB, please join this group, because this group is very helpful, in this group there are expert technicians from TM itself. They can help.

https://www.facebook.com/groups/tmunifimembers thumbup.gif
aniq8676
post Feb 9 2021, 10:38 AM

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QUOTE(spreeeee @ Feb 9 2021, 10:27 AM)
anyone using fiberhome SR120-A as their wifi router (given by tm)?

how to change to use other dns?

already changed to use google dns, but at home dashboard, still getting tm dns.. already rebooted the wifi router as well..

see attached..
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maybe you need to change the DNS for IPV6 as well
aniq8676
post Feb 9 2021, 08:01 PM

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QUOTE(dark_heart07 @ Feb 9 2021, 07:35 PM)
Hi guys. Just wanna ask about unifi. Right now TM using Netis modem/router and the default IP address for it was 192.168.1.1

So right now I'm having a prob which I can't open the address on my PC. Is it bcoz I'm on wifi? Before this I can open it without any prob on wifi even on my phone.
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Restart your router
aniq8676
post Feb 10 2021, 07:18 PM

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QUOTE(dannychen @ Feb 10 2021, 04:07 PM)
there is an underground offer of RM99 without Hypptv for 100mbps package. RM30 cheaper than your current rates.
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This internet plan has pros and cons

Pro: Your monthly internet is cheaper than the existing plans offered
Con: need to renew contract every 24 months to maintain the plan, this includes for other users whose internet plan is written "Prepetual"
aniq8676
post Feb 12 2021, 09:00 PM

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QUOTE(heLL_bOy @ Feb 12 2021, 08:50 PM)
TM really milking the profits rather then upgrading their facilities.

really fed up of this, after contract finish i will move to celcom or maxis fiber. since their routing are far better then TM.

but not all site or content are using CDN and only Akamai and Cloudflare have llocal server the rest CDN still relay at SG.
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since their routing are far better then TM ? What a joke, Celcom Fibre & Maxis Fibre also has the same problem as TM. dry.gif
aniq8676
post Feb 12 2021, 09:31 PM

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QUOTE(heLL_bOy @ Feb 12 2021, 09:17 PM)
They not using any TM route at all, i already checked

Celcom/Maxis/Digi only rent TM port that all... back end they still using their own internet gateway routing.
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yes I know, but have the same problem as TM. From there I suspect there may be some problems with the route
aniq8676
post Feb 13 2021, 12:51 PM

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QUOTE(casper1 @ Feb 13 2021, 11:01 AM)
TM said my fiber cable putis and need to pull again.. asked contractor and they said wanna charge 300 for about 400m to the port underground cable, is it reasonable?
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through underground fiber installation can be expensive, due to several factors such as obstacles in the path of the DP cable to the customer premises. should the maximum for fiber cable to the premises be around 350 meters only?
aniq8676
post Feb 14 2021, 03:43 PM

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QUOTE(al_madd @ Feb 14 2021, 03:20 PM)
yes..currently im a streamyx/unifi lite user...since 2013

this months TM called me...fibre will available in 2 months times....
i just wondering either i can get cheaper/promo plan..
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Yes u can. Streamyx users who upgrade to the Unifi 30Mbps plan will pay RM69 per month for 12 months only, the 13th month and onwards will return the original price of RM89. And the name of the plan will be known as "Unifi 30Mbps - Exclusive Promo"

while for other plans, the price remains the same and there is no discount
aniq8676
post Feb 14 2021, 05:02 PM

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QUOTE(al_madd @ Feb 14 2021, 04:21 PM)
nice..this one request direct to agent..or i need to officially contact TM?
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Existing Streamyx users do not need to go tmpoint or look for any TM agent, as this "Unifi 30Mbps Extra Exclusive" plan will automatically be given to Streamyx users even if they have not applied yet to upgrade to a fiber plan. After all you do not have to worry because the unifi port is automatically reserved for streamyx users because it is under the "BBF" project which is a project to upgrade streamyx users to optical fiber, and new users who want to subscribe to unifi have to wait a while until the process of upgrading streamyx users to unifi finished.

But if you want to go to tmpoint or meet any agent can also be for pre-registration in advance.
aniq8676
post Feb 15 2021, 02:28 PM

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QUOTE(JungWoo @ Feb 15 2021, 01:00 PM)
Hi guys. Just subscribed to unifi and confirmed free TV when calling 100. But when I asked the cs in TM point, they are not sure by saying TV campaign ended?  Below is the remark in unifi system:

user posted image

Mean im cheated?
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not sure, what do I know the campaign is only offered until 2020
aniq8676
post Feb 15 2021, 05:52 PM

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QUOTE(jcws87 @ Feb 15 2021, 05:17 PM)
I have mine upgrade from 30Mbps to 100Mbps on 18.01.2021 @ TM point. They did gv me my unifi iptv p/w. Maybe new promo already???🤔
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100mbps unifi users without UnifiTV will be given a free unifiplaytv ID with a pack (Aneka/Ruby/Varnam). Unifiplaytv ID can be used on the playtv@unifi app on Android & iOS platforms, and included on the Unifi TV app for Android TV OS users other than UPB
aniq8676
post Feb 15 2021, 06:30 PM

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QUOTE(haturaya @ Feb 15 2021, 06:21 PM)
Dang, never ending confusion with the plans. Keep changing like changing underwear.

And many customers' paying too much compared to other.
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QUOTE(VeeJay @ Feb 15 2021, 05:47 PM)
how much is the offer now for 100Mbps?

Apparently a new Feb marketing is going on as well 100 to 300Mbps, with free mesh
drop the unifi tv and get rm158
or selective unifitv package for rm168
or ultimate unifitv for 178
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maybe only offered at a few TMpoint branches or through selected agents only.
aniq8676
post Feb 16 2021, 06:19 PM

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QUOTE(proJay @ Feb 16 2021, 05:52 PM)
May I know this "Unifi 30Mbps - Exclusive Promo" until when? Because i can't see any promo from TM unifi website.

Thank you.
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This promotion is only offered to existing Streamyx users in BBF projects automatically


QUOTE(proJay @ Feb 16 2021, 05:51 PM)
I just done pre-register to upgrade streamyx to unifi RM 89 - 30Mbps through TM agent. Still waiting for port available and construction i guess...
But Agent didn't tell me any info regarding Unifi 30Mbps - Exclusive Promo which RM 69 for 12 months.

Is it automatic apply for all upgraded from RM 69 - streamyx to RM 89 - Unifi fibre?
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please get more information with the agent you pre-registered, the agent should inform the existing Streamyx customers about this promotion.
Did you tell the agent that you are a Streamyx user? Is your streamyx account registered on the same ic as pre-registered unifi account?
aniq8676
post Feb 16 2021, 07:55 PM

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QUOTE(proJay @ Feb 16 2021, 07:48 PM)
I pre-registered by give them name, contact no, house phone no, ic, plan to subscribe, install address and copy of IC.

Got the reference number that start from P202102xx 00xxxx.
Are you guys the same procedure and normally how long it's should take for the upgrade from the registered date?

Thank you.
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depending on the progress of the fiber optic installation in your place, after completing all the installations, it is necessary to do some tests, quality tests on the fiber network, tests on each port, tests on fiber readings. and finally it is necessary to wait for approval from HQ to activate the service
aniq8676
post Feb 17 2021, 09:54 AM

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QUOTE(jcws87 @ Feb 17 2021, 12:53 AM)
For mine, it was RM129 with free playtv channel (Ruby). Not sure on the Feb promo but i dont see free channel mention.
Yes, but some new cust who subscribed to 100Mbps didnt receive any email on regards to the free channel ID. I have a friends who register Unifi same time with me didnt receive any email until he ask via live chat.
No, i was referring the the free playtv channel apps and mine was Unifi 30 to Unifi 100, not from any other ISP.
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QUOTE(kaizer_x @ Feb 17 2021, 01:29 AM)
Ive just subscribe 100mbps package in january. Didn’t get any iptv password.
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You need to contact them via LiveChat, they will assist u
What is your current plan? unifi 100mbps try me? If so, I'm not mistaken, this plan does not include UnifiPlayTV.
You need to upgrade your current 100mbps plan to a new 100mbps plan (for those who dont get UnifiPlayTV)

user posted image
select one

this is an example of my internet plan that has a UnifiPlayTV ID

user posted image
aniq8676
post Feb 17 2021, 03:00 PM

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QUOTE(oimeng @ Feb 17 2021, 02:49 PM)
hi all,
want to ask, anyone of you that have re-contract the unifi with free playtv id, can you watch using the playtv app from mobile? i was told by the unifi support (chat) that the free playtv can only watch via the set-top-box
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yes u can watch unifiplaytv from your smartphone, besides that you can also use unifiplaytv id on any Android TV
aniq8676
post Feb 17 2021, 03:24 PM

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QUOTE(oimeng @ Feb 17 2021, 03:08 PM)
everytime i login using the app, the app crashed, both from my phone and my android tv. The unifi support insist that i can only watch from the set top box.
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If you experience this kind of error, please report it to them. UnifiTV team will help to reset your unifiplaytv id
user posted image

QUOTE(imperia70 @ Feb 17 2021, 02:58 PM)
Huh, unifi 30mbps got fiber?? tot its non-fiber connection..recently only my parents home upgraded frm 8mbps to 30mbps.
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maybe your parents' house still uses VDSL technology
Here are the plans and technologies used by unifi

Unifi Lite (1-8 Mbps) - ADSL
Unifi Lite 10 Mbps - VDSL SUBB Only
Unifi 30 Mbps - VDSL / FIBER
Unifi 50 Mbps - VDSL (only offered to selected High-rise users who do not have fiber technology, depending on the quality of the copper)
Unifi 100 Mbps - FIBER
Unifi 300 Mbps - FIBER
Unifi 500 Mbps - FIBER
Unifi 800 Mbps - FIBER
aniq8676
post Feb 18 2021, 10:52 AM

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QUOTE(proJay @ Feb 17 2021, 05:39 PM)
May I know where to get these information ya?

For the Unifi 30Mbps - VDSL / FIBER, is VDSL refering to copper wire?

If 30Mbps connection come with copper wire, but after that I upgraded to 100Mbps, is it need to pull new fiber cable again, vice versa?

Thank you.
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are you currently using a 30Mbps VDSL plan?

I assume you are a high-rise resident where the building only has copper. If you want to upgrade from a 30mbps VDSL plan to a 100mbps plan, it is a bit complicated. First, the application must be through tmpoint or any agent, as your 30mbps vdsl plan needs to be terminated first before opening a fiber optic port to your home, as it uses two different technologies. Second, make sure your building already has fiber optic technology. If the building you live in still does not have fiber optics, please ask the building management for them to install the optical fiber entire building. The installation of fiber optic cables for entire building is not under TM but under the building management.

If the building you stay dont have fiber optics?
The last option is to ask TM, if the building you live in supports speeds of up to 50Mbps? For your information, the 50Mbps plan is no longer offered publicly. The 50mbps plan is now only offered privately for high-rise residents who only have copper technology. (Depending on the quality of the copper)
aniq8676
post Feb 18 2021, 11:38 AM

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QUOTE(proJay @ Feb 18 2021, 11:15 AM)
Currently im using Streamyx 8Mbps at landed house which always give me unstable connection(always disconnect and reconnect). Called TM technician to check, he claimed that outside wiring no issue, he suspect inside wire got problem or 8Mbps cannot be used by multiple devices.

I'm just done pre-registration UNIFI 30Mbps plan with TM agent saying is BBF project.

I got few concerns,
If the installation is use back existing telephone line(change to VDSL?), i worry line not stable happen. Then no point for me to upgrade and tied to new contract again with higher monthly fees.
Actually I expect UNIFI 30Mbps come with Fiber, which is pull new cable to the house.
But saw the post saying Unifi 30Mbps - VDSL / FIBER can be VSDL or FIBER??

My areas 4G connection very weak. Complaint few times, telco won't take any action to upgrade, otherwise i rather use 4G instead of streamyx.
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Landed house will 100% use fibre optic instead of copper, 30Mbps VDSL for high-rise only.
while for high-rise depends on the type of technology provided in the building, some are copper or fiber, or both.
mostly old high-rises such as PPR will use VDSL, while some new high-rises like condo or apartment will use fiber
that's why I wrote VDSL / FIBER, because this plan is suitable for use on both methods
aniq8676
post Feb 19 2021, 07:32 PM

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QUOTE(wailing81 @ Feb 19 2021, 05:20 PM)
you can transfer your unifi to new house without cost and penalty.
But my phone number changed after i transferred.
No idea whether you can remain the same number or not.
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yes you can keep the existing phone number, as long as it does not exceed other zones

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