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Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO
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heLL_bOy
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 Mar 21 2021, 10:49 AM
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QUOTE(YummyFriedOnions @ Mar 20 2021, 09:09 PM) Has been happening for a while. Called and complained but not sure if there's any action taken. Seems slightly better than a few weeks ago for me. On another note, anyone has any idea what we can request for if we upgrade our package? My place just upgraded to FTTH and I'm thinking of taking the 300Mbps package. Any perpetual discounts that we might be able to get? I got that when I transferred from my old place, then realised that this place only had VSDL, so I downgraded to 30Mbps. Now there is fibre, so will be upgrading again. last week still ok.. as the route from TM > SG or HK > US west ... since yesterday the route changed TM > EU > US west the ping latency also been increased AFIK, there is no more perpetual discount anymore. current offer is selected customer get TP LINK MESH + 300Mbps for rm159, you can view back previous few pages for more info. |
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oec88
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Mar 21 2021, 12:20 PM
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Routing to AWS looks good as of now - 12:20PM.
I am on 218.208.xx.xx IP range.
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heLL_bOy
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Mar 21 2021, 12:45 PM
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QUOTE(oec88 @ Mar 21 2021, 12:20 PM) Routing to AWS looks good as of now - 12:20PM. I am on 218.208.xx.xx IP range. that because EU cable has been fixed. otherwise the ping would still hang around 300ms or above like previous few week. the ping still sustainable average 250ms to 260ms for Amazon US East. This post has been edited by heLL_bOy: Mar 21 2021, 12:46 PM |
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Sam Leong
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Mar 22 2021, 09:27 AM
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Seems that the problem of spike ping come back again during night which TM claims that its already fixed QUOTE The estimate time to resolved (ETTR) is 19th March 2021. *From the ping plotter results, the results are within acceptable range. Benchmark high latency issues and slow browsing of certain IPs or websites for US is <270ms.* routing problem again?  |
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alucard89
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Mar 22 2021, 11:26 AM
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Getting red led on modem/router since yesterday night. Called the technician and he suspected that another installer unplugged my fiber cable at the DP Which just so happens another tm technician just came yesterday by to install unifi for one of the neighbours This can still happen ke  |
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soonwai
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Mar 22 2021, 12:05 PM
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QUOTE(alucard89 @ Mar 22 2021, 11:26 AM) Getting red led on modem/router since yesterday night. Called the technician and he suspected that another installer unplugged my fiber cable at the DP Which just so happens another tm technician just came yesterday by to install unifi for one of the neighbours This can still happen ke This happened to my neighbour 2 years ago. Took quite a few calls to TM & technician visits to get it solved. |
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go626201
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Mar 22 2021, 01:09 PM
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QUOTE(Sam Leong @ Mar 22 2021, 09:27 AM) Seems that the problem of spike ping come back again during night which TM claims that its already fixed routing problem again? night over congestion,which mean problem always on tm internal network. From what i thought, when submarine cable down,all connection is route to the existing routing that is working and causing that line overloaded,so even submarine cable fix,tm still route all of connection to the same line. This post has been edited by go626201: Mar 22 2021, 01:18 PM |
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akhito
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Mar 22 2021, 01:30 PM
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QUOTE(alucard89 @ Mar 22 2021, 11:26 AM) Getting red led on modem/router since yesterday night. Called the technician and he suspected that another installer unplugged my fiber cable at the DP Which just so happens another tm technician just came yesterday by to install unifi for one of the neighbours This can still happen ke Last few months our home newly installed also like that. I think their database kinda mess-up. |
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jcws87
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Mar 22 2021, 03:36 PM
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Getting Started
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QUOTE(alucard89 @ Mar 22 2021, 11:26 AM) Getting red led on modem/router since yesterday night. Called the technician and he suspected that another installer unplugged my fiber cable at the DP Which just so happens another tm technician just came yesterday by to install unifi for one of the neighbours This can still happen ke It mean your port at FDP is being share with your neighbour. Recently me too experiencing the same problem. The installer is using 1X2 splitter and mess up with the connection at the port. Typical TM installer, need another team to clear sh*t |
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heLL_bOy
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Mar 22 2021, 09:25 PM
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QUOTE(Sam Leong @ Mar 22 2021, 09:27 AM) Seems that the problem of spike ping come back again during night which TM claims that its already fixed routing problem again? this routing path have nothing to do with the recent SMW-5 cable cut and totally not related. the ping spike only happen during 8:30pm onward till midnight after that return to normal to 260ms average. one thing on AWS East region route are from TM outgoing side is linked direct to US Equinix Ashburn. but from AWS incoming is from Vodafone US EAST > Vodafone France > TM. change of this route path would be improve this ping/speed  This post has been edited by heLL_bOy: Mar 22 2021, 09:30 PM |
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alucard89
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Mar 22 2021, 09:55 PM
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QUOTE(akhito @ Mar 22 2021, 01:30 PM) Last few months our home newly installed also like that. I think their database kinda mess-up. It’s fixed now Never thought this thing could happen less than a week installed Btw. anyone knows if this zte router could be used as repeater? I browsed thru the ui but looks like the settings are too limited Unless there’s admin user that I’m not aware of that unlocks more settings  » Click to show Spoiler - click again to hide... « |
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aniq8676
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Mar 22 2021, 10:17 PM
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QUOTE(alucard89 @ Mar 22 2021, 09:55 PM) It’s fixed now Never thought this thing could happen less than a week installed Btw. anyone knows if this zte router could be used as repeater? I browsed thru the ui but looks like the settings are too limited Unless there’s admin user that I’m not aware of that unlocks more settings » Click to show Spoiler - click again to hide... « I think you can access the tmadmin section instead of the tmuser Edited: the way to access tmadmin is the same as tmuser id: tmadmin pass: Adm@**** This post has been edited by aniq8676: Mar 22 2021, 10:22 PM |
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aniq8676
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Mar 22 2021, 10:21 PM
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Deleted
This post has been edited by aniq8676: Mar 22 2021, 10:22 PM
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kopitiam
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Mar 22 2021, 10:50 PM
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anyone managed to get full 800mbps from unifi? both of my 800mbps line only can get max 3xx mbps only using cat 6  |
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PJng
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Mar 22 2021, 11:08 PM
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QUOTE(akhito @ Mar 22 2021, 01:30 PM) Last few months our home newly installed also like that. I think their database kinda mess-up. QUOTE(jcws87 @ Mar 22 2021, 03:36 PM) It mean your port at FDP is being share with your neighbour. Recently me too experiencing the same problem. The installer is using 1X2 splitter and mess up with the connection at the port. Typical TM installer, need another team to clear sh*t Fibre line also can split use? Installer no checking before unplug? |
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jcws87
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Mar 23 2021, 01:52 AM
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Getting Started
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QUOTE(PJng @ Mar 22 2021, 11:08 PM) Fibre line also can split use? Installer no checking before unplug? It split at the FDP. Each FDP have only 8 port, so to make extra port TM installer will have to use 1X2 splitter (u can google to see how does the splitter look like) to increase 8>16 port by sharing with other user. Usually the installer will finish it job and go off, whether the other user can connect or not they dont care. The affect user need to make complaint if disconnect. |
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soonwai
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Mar 23 2021, 02:04 AM
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QUOTE(kopitiam @ Mar 22 2021, 10:50 PM) anyone managed to get full 800mbps from unifi? both of my 800mbps line only can get max 3xx mbps only using cat 6  OK here. |
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ranger79
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Mar 23 2021, 08:03 AM
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New Member
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QUOTE(kopitiam @ Mar 22 2021, 10:50 PM) anyone managed to get full 800mbps from unifi? both of my 800mbps line only can get max 3xx mbps only using cat 6 1) What router are you using? 2) Is IPV6 enabled? |
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sHawTY
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Mar 23 2021, 11:07 AM
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QUOTE(kopitiam @ Mar 22 2021, 10:50 PM) anyone managed to get full 800mbps from unifi? both of my 800mbps line only can get max 3xx mbps only using cat 6 Yes, no issue on my side, getting around 820Mb/s PS: I'm not using TM stock router, I'm using ASUS GT-AC5300 |
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MelancholicAnubis
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Mar 23 2021, 01:25 PM
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New Member
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QUOTE(kopitiam @ Mar 22 2021, 10:50 PM) anyone managed to get full 800mbps from unifi? both of my 800mbps line only can get max 3xx mbps only using cat 6 Sounds like you are using infamous trashcan router (aka DIR-850L), it ran into same limit while I was testing WAN to LAN side on it before (but it was in AP mode, I haven't test on actual Unifi yet)  Mostly consistent here otherwise, also not using stock router. Linksys EA8100. |
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