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 TM not releasing port to Maxis, Brand new DP

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TSjkfoong
post Dec 30 2020, 12:06 PM, updated 5y ago

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Last month I saw TM installed new DP behind my house so I go to apply at Maxis.

TM called me a few times to ask me if I would upgrade to Unifi and I told them i'll reconsider.

Maxpert team came and confirmed the DP but TM is not releasing any port to them yet.

Until now the case is still hanging, Maxpert still gets no reply from TM after two weeks since their query.

Have anyone experienced issue like this? Can escalate to who? MCMC aduan also kick from TM back to Maxis and no reply.

underworld
post Dec 30 2020, 12:24 PM

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u shud sign up for UNIFI ... to be free of headache later on
TSjkfoong
post Dec 30 2020, 12:26 PM

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QUOTE(underworld @ Dec 30 2020, 12:24 PM)
u shud sign up for UNIFI ... to be free of headache later on
*
I'm going for 500Mbps. Chose maxis after comparing at their package.
TSjkfoong
post Dec 30 2020, 12:26 PM

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QUOTE(wualalala @ Dec 30 2020, 12:25 PM)
TM monopoly threat ...
*
Yeah that's why. Anyway to counter that? Hahaha
TSjkfoong
post Dec 30 2020, 12:37 PM

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QUOTE(wualalala @ Dec 30 2020, 12:27 PM)
Try to search digi fibre to see if it is available in your area...

Alternatively, wait for a month or two later
*
Hmm possibily if there is since digi fibre is cheap also.

One of the main reason is because of the 65" TV, lower price than unifi and 2 mesh device.
kit2
post Dec 30 2020, 02:18 PM

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QUOTE(wualalala @ Dec 30 2020, 12:27 PM)
Try to search digi fibre to see if it is available in your area...

Alternatively, wait for a month or two later
*
isn't digi using TM fibre infra too?
TSjkfoong
post Dec 30 2020, 02:46 PM

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QUOTE(wualalala @ Dec 30 2020, 02:36 PM)
TM monopoly of infra..all ISP are riding on Tm's network..so what makes them competitive is service differentiation and TM customer service is very bad!!

besides that, DIGI also riding on TNB fibre network too https://www.digi.com.my/about-us/media/pres...nd-service-more
*
Problem is TNB fibre dont clash with TM. If your area is planned or deployed with TM fibre, they will not enter your area. This is what told by Allo.
TSjkfoong
post Dec 30 2020, 02:52 PM

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QUOTE(wualalala @ Dec 30 2020, 02:51 PM)
then i think there should have a coexist agreement as solution like TIME and TM in high-rise buildings and condos.
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Probably as I can see Allo trying quite hard to target city area without Unifi or some left out streets by Unifi in Ipoh
TSjkfoong
post Dec 30 2020, 03:01 PM

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QUOTE(wualalala @ Dec 30 2020, 02:56 PM)
yay it is not easy to get approval from the councils to roll out additional infra... but their packages are much more cheaper than what we are seeing in the market currently. Hope for more positive news from them
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Yes and they give symmetrical speed.
budi1413
post Dec 30 2020, 03:27 PM

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install digi then
TSjkfoong
post Dec 30 2020, 03:32 PM

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QUOTE(budi1413 @ Dec 30 2020, 03:27 PM)
install digi then
*
TM dont release port to Maxis means Digi also dont have la
underworld
post Dec 31 2020, 02:28 AM

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QUOTE(wualalala @ Dec 30 2020, 12:26 PM)
Unifi upload speeds is much slower than maxis and digi... should go for others instead of TM as their service is much more worse
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don care bout upload...more to download ... maxis uses TM backbone...when have any problem.... Maxis need check back with TM... pray is not serious problem as it will take longer time to solve from Maxis than TM
waghyu
post Dec 31 2020, 02:33 AM

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QUOTE(jkfoong @ Dec 30 2020, 12:06 PM)
Last month I saw TM installed new DP behind my house so I go to apply at Maxis.

TM called me a few times to ask me if I would upgrade to Unifi and I told them i'll reconsider.

Maxpert team came and confirmed the DP but TM is not releasing any port to them yet.

Until now the case is still hanging, Maxpert still gets no reply from TM after two weeks since their query.

Have anyone experienced issue like this? Can escalate to who? MCMC aduan also kick from TM back to Maxis and no reply.
*
U believe the reason they give to you as true?
SUSTheKingShark
post Dec 31 2020, 08:12 PM

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QUOTE(wualalala @ Dec 31 2020, 01:06 PM)
You get backup sim with maxis in case fibre is down
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Only 1prime and bizfibre got 4G backup sim je
TSjkfoong
post Jan 1 2021, 12:54 PM

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QUOTE(waghyu @ Dec 31 2020, 02:33 AM)
U believe the reason they give to you as true?
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You mean Maxis or TM?
If maxis then i dont see any point Maxis lying to me and the maxpert did came here to take photos of DP and email sent to them with my maxis dealer in the loop cause she showed me the email.
waghyu
post Jan 1 2021, 02:32 PM

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QUOTE(jkfoong @ Jan 1 2021, 12:54 PM)
You mean Maxis or TM?
If maxis then i dont see any point Maxis lying to me and the maxpert did came here to take photos of DP and email sent to them with my maxis dealer in the loop cause she showed me the email.
*
Why not apply with TM then?
TSjkfoong
post Jan 1 2021, 02:41 PM

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QUOTE(waghyu @ Jan 1 2021, 02:32 PM)
Why not apply with TM then?
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As i have told up there, i find their 500mbps package better than unifi at RM30 cheaper, free 65" TV and i might switch my telco to maxis also for the unlimited data plan.

Why shall Maxis lie to me when i opt for them instead of TM? You could enlighten me on this.
SUSTheKingShark
post Jan 1 2021, 09:31 PM

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QUOTE(jkfoong @ Jan 1 2021, 02:41 PM)
As i have told up there, i find their 500mbps package better than unifi at RM30 cheaper, free 65" TV and i might switch my telco to maxis also for the unlimited data plan.

Why shall Maxis lie to me when i opt for them instead of TM? You could enlighten me on this.
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Maxis confirm doesn't lied to you....in order to apply for maxis fibre depends on the availability of the port which release by their partner TM and there is nothing maxis can do till released by TM, maxis can request for a demand list which takes 2weeks but actual timeline is much longer than that : 😜
There is a reason maxis fibre package is more attractive than TM
BlackBananaV6
post Jan 1 2021, 09:36 PM

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QUOTE(TheKingShark @ Jan 1 2021, 09:31 PM)
Maxis confirm doesn't lied to you....in order to apply for maxis fibre depends on the availability of the port which release by their partner TM and there is nothing maxis can do till released by TM, maxis can request for a demand list which takes 2weeks but actual timeline is much longer than that : 😜
There is a reason maxis fibre package is more attractive than TM
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What is the reason p?
SUSTheKingShark
post Jan 1 2021, 10:28 PM

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QUOTE(BlackBananaV6 @ Jan 1 2021, 09:36 PM)
What is the reason p?
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They got hold by the balls by TM that's why have to offer better price la....laugh.gif
waghyu
post Jan 2 2021, 05:12 AM

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QUOTE(jkfoong @ Jan 1 2021, 02:41 PM)
As i have told up there, i find their 500mbps package better than unifi at RM30 cheaper, free 65" TV and i might switch my telco to maxis also for the unlimited data plan.

Why shall Maxis lie to me when i opt for them instead of TM? You could enlighten me on this.
*
For RM30 and for something not available to you. If you paid extra RM30 you would have get connected.

It’s usual discounted service not available but yet customer still hoping service to be made available as requestion, shouldnt be an option at all. Not lie, not available to then to provide to you thats all.
mystvearn
post Jan 2 2021, 05:29 AM

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Get tm first for 2 years, then only switch to maxis. If you are late and other people in your area has signed to tm. Then you will need to wait for a long time before more ports are added.

Also, what is your use case needing 500 mb. 100 mb will be sufficient for almost everyone.
xavier1782
post Jan 2 2021, 05:45 AM

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I think if new port installed TM can block it for their own use only. It's only the previously installed ports which maxis and others can utilise.
s@ni
post Jan 4 2021, 04:48 PM

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QUOTE(wualalala @ Dec 30 2020, 02:36 PM)
TM monopoly of infra..all ISP are riding on Tm's network..so what makes them competitive is service differentiation and TM customer service is very bad!!

besides that, DIGI also riding on TNB fibre network too https://www.digi.com.my/about-us/media/pres...nd-service-more
*
actually ha, whats the diff if we use maxis/digi?


they still goes to unifi anyway. only front face different person, different price. sweat.gif
Netto Hikari
post Jan 6 2021, 05:08 PM

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well, cant blame TM on this. that is only on yor end that TM added the ports, doesnt mean they have added more ports for Maxis in the backend. and u wont noe how does the whole infra works anyway.

better get unifi 1st, use for 2 yrs than only switch. so far i have been using unifi for almost a decade without much issues in my old house and recently move to high rise, only get to use subscribe time.
Kiding
post Jan 9 2021, 07:41 PM

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QUOTE(s@ni @ Jan 4 2021, 04:48 PM)
actually ha, whats the diff if we use maxis/digi?
they still goes to unifi anyway. only front face different person, different price.  sweat.gif
*
Apparently you don't understand how ISP works, the internet backbone is different, maxis is riding on TM last mile infra (leaves and branches), but the backbone (spine) is totally different, this affects how fast you access to internet.
s@ni
post Jan 13 2021, 02:52 PM

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QUOTE(wualalala @ Dec 31 2020, 01:06 PM)
You get backup sim with maxis in case fibre is down
*
i found out maxis one prime home installer never plug in my 4g usb modem to the router. realize about it when i took it out to replace with unifi last week.

QUOTE(wualalala @ Jan 4 2021, 05:16 PM)
customer service from maxis and digi is much more better than TM...It is easy to deal with Maxis and Digi too...

Digi Maxis DL and UL is the same based on packages...but for Unifi, 30 DL 10 UL for the same price.

Unifi provide Aztech router and not good for gaming too
*
my unifi now come with TP-LINK AC1200 archer C6
https://shopee.com.my/TP-LINK-Archer-C6-MU-...0984.1619076596
https://www.tp-link.com/my/home-networking/...uter/archer-c6/

as of today, 2nd floor pun dapat rclxm9.gif
previously maxis punya lagging/frequent disconnection

QUOTE(Kiding @ Jan 9 2021, 07:41 PM)
Apparently you don't understand how ISP works, the internet backbone is different, maxis is riding on TM last mile infra (leaves and branches), but the backbone (spine) is totally different, this affects how fast you access to internet.
*
anywhere to read more about it?
p4n6
post Mar 7 2021, 07:36 PM

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QUOTE(jkfoong @ Dec 30 2020, 12:06 PM)
Last month I saw TM installed new DP behind my house so I go to apply at Maxis.

TM called me a few times to ask me if I would upgrade to Unifi and I told them i'll reconsider.

Maxpert team came and confirmed the DP but TM is not releasing any port to them yet.

Until now the case is still hanging, Maxpert still gets no reply from TM after two weeks since their query.

Have anyone experienced issue like this? Can escalate to who? MCMC aduan also kick from TM back to Maxis and no reply.
*
TM monopolies the infrastructure.
So when they have port, they will get their UNIFI people to call the potential users to sign up.
So after 1-2 months, then they will release to let Maxis customer to sign up ...
MCMC knows this but let it happens anyway ...
zidane28
post Mar 7 2021, 07:53 PM

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QUOTE(p4n6 @ Mar 7 2021, 07:36 PM)
TM monopolies the infrastructure.
So when they have port, they will get their UNIFI people to call the potential users to sign up.
So after 1-2 months, then they will release to let Maxis customer to sign up ...
MCMC knows this but let it happens anyway ...
*
I really don't understand the whole "TM is monopoly" stuffs...

Installing the network infra definitely not cheap and ROI definitely can take years.

Just to give you a perspective, you all know about 4G right? In which many still complaints about coverage and speed etc. 4G was launched on 2013, and with current year of 2021, which is 8 years later, the cost of 4G deployment still haven't recovered yet! And I'm saying for all telco here.

And if Maxis seriously want customer like TS, they can always build up their own infra. But instead, they always wait for TM coverage and paint all the bad image on TM when TM need to start recoup back their investment on the network infra.

No one definitely stopping anyone from deploy their own network infra, in fact, other than TIME, which focus on ROI the most a.k.a only build infra on high rise building and use misleading excuses kononnya TM monopoly so can't build their infra, but a big no in truth, Celcom at Sabah is doing the same thing as TM did, which is laying their own fibre infra and providing fiber services.

And not only Celcom Sabah, TNB Allo also building their fiber services right?

So there is no monopoly here, is just whether company willing to make the investment or not...For you.
p4n6
post Mar 7 2021, 08:07 PM

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QUOTE(zidane28 @ Mar 7 2021, 07:53 PM)
I really don't understand the whole "TM is monopoly" stuffs...

Installing the network infra definitely not cheap and ROI definitely can take years.

Just to give you a perspective, you all know about 4G right? In which many still complaints about coverage and speed etc. 4G was launched on 2013, and with current year of 2021, which is 8 years later, the cost of 4G deployment still haven't recovered yet! And I'm saying for all telco here.

And if Maxis seriously want customer like TS, they can always build up their own infra. But instead, they always wait for TM coverage and paint all the bad image on TM when TM need to start recoup back their investment on the network infra.

No one definitely stopping anyone from deploy their own network infra, in fact, other than TIME, which focus on ROI the most a.k.a only build infra on high rise building and use misleading excuses kononnya TM monopoly so can't build their infra, but a big no in truth, Celcom at Sabah is doing the same thing as TM did, which is laying their own fibre infra and providing fiber services.

And not only Celcom Sabah, TNB Allo also building their fiber services right?

So there is no monopoly here, is just whether company willing to make the investment or not...For you.
*
TM receives money from government to build the infrastructure over span of 10 years, about 2.4B funded by the government and TM forks out another 8.9B to kick start the national fiberization program (HSBB) back in 2008.
In 2015, HSBB2, the government would put up another RM500 million, while TM would bear RM1.3 billion to expand the fibre coverage further.
TIME and MAXIS do not get that funding to begin with.

Source: https://www.theedgemarkets.com/article/tm-i...premises-target

Why it is always said to be monopoly, because the investment by gov is to ensure the infrastructure built by TM can be shared among ISP to offer the fibre service.

This post has been edited by p4n6: Mar 7 2021, 08:10 PM
zidane28
post Mar 7 2021, 09:38 PM

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QUOTE(p4n6 @ Mar 7 2021, 08:07 PM)
TM receives money from government to build the infrastructure over span of 10 years, about 2.4B funded by the government and TM forks out another 8.9B to kick start the national fiberization program (HSBB) back in 2008.
In 2015, HSBB2, the government would put up another RM500 million, while TM would bear RM1.3 billion to expand the fibre coverage further.
TIME and MAXIS do not get that funding to begin with.

Source: https://www.theedgemarkets.com/article/tm-i...premises-target

Why it is always said to be monopoly, because the investment by gov is to ensure the infrastructure built by TM can be shared among ISP to offer the fibre service.
*
Nope, without Gov funding, TM will just be like TIME, TNB Allo and also Celcom Sabah, either focus only on high rise building which bring the most ROI, or rollout very slow. I think we all wondering why the coverage of other fiber service provider not as fast as TM right? Even though many of us thinking that TM is slow on deploying fiber, but other telco are even slower in term of deploying.

Like I said, and many of us may not understanding is that, network deployment is really2 costly, hence telco haven't recoup their 4G investment, and no other telco had been able to deploy fiber as vast as TM.

And the amount of gov funding is just 20% to 30% out of total investment needed for fiber deployment a.k.a starting fund for TM to kick start the expensive network infra deployment. Other than that is must success fiber rollout by TM and also initial coverage.

Sure, many might argue, why gov only award to TM on this? The questions I might ask back is that, does any other telco dare to take it?

Remember, just 20~30% of initial funding for you to start, then promise to rollout fiber up to certain % of coverage a.k.a not only high rise but land base houses, plus continuous pressure of need to expand, expand and expand your coverage without the leisure of taking your own sweet time and perhaps some business planning etc.

Remember, no matter HSBB or even HSBB2, they have targets to achieve, means is an agreement that TM need to adhere for them to get the project and as return, TM will need to fulfill all the targets successfully so that won't incur any penalties, which I assume will be in the agreement, same with any other projects.

Now, I believe that TM does need to share the infra as even though gov funding just 20~30%, but since gov spending still involve in this, so TM can't really 100% gobble up the fiber. But I won't know either coz of not all gov funding, hence a delay of sharing infra to other telcos when a network is newly deployed is allowable.

I mean, from the replies, it seems that those ports which not new can be apply to become Maxis services.

This post has been edited by zidane28: Mar 7 2021, 09:49 PM
SUSCandy12
post Mar 7 2021, 10:13 PM

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QUOTE(jkfoong @ Dec 30 2020, 12:06 PM)
Last month I saw TM installed new DP behind my house so I go to apply at Maxis.

TM called me a few times to ask me if I would upgrade to Unifi and I told them i'll reconsider.

Maxpert team came and confirmed the DP but TM is not releasing any port to them yet.

Until now the case is still hanging, Maxpert still gets no reply from TM after two weeks since their query.

Have anyone experienced issue like this? Can escalate to who? MCMC aduan also kick from TM back to Maxis and no reply.
*
Advise to all your neighbors and friends living near you DON'T subscribe yet wait a while longer.

They'll eventually open up once no one use those ports instead of living them redundant.

Don't fall for the 24 months unfair remaining months settlement penalty!

For now only TM and Maxis is implementing this unfair early termination policy.
BlackBananaV6
post Mar 8 2021, 07:09 AM

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QUOTE(zidane28 @ Mar 7 2021, 09:38 PM)
Nope, without Gov funding, TM will just be like TIME, TNB Allo and also Celcom Sabah, either focus only on high rise building which bring the most ROI, or rollout very slow. I think we all wondering why the coverage of other fiber service provider not as fast as TM right? Even though many of us thinking that TM is slow on deploying fiber, but other telco are even slower in term of deploying.

Like I said, and many of us may not understanding is that, network deployment is really2 costly, hence telco haven't recoup their 4G investment, and no other telco had been able to deploy fiber as vast as TM.

And the amount of gov funding is just 20% to 30% out of total investment needed for fiber deployment a.k.a starting fund for TM to kick start the expensive network infra deployment. Other than that is must success fiber rollout by TM and also initial coverage.

Sure, many might argue, why gov only award to TM on this? The questions I might ask back is that, does any other telco dare to take it?

Remember, just 20~30% of initial funding for you to start, then promise to rollout fiber up to certain % of coverage a.k.a not only high rise but land base houses, plus continuous pressure of need to expand, expand and expand your coverage without the leisure of taking your own sweet time and perhaps some business planning etc.

Remember, no matter HSBB or even HSBB2, they have targets to achieve, means is an agreement that TM need to adhere for them to get the project and as return, TM will need to fulfill all the targets successfully so that won't incur any penalties, which I assume will be in the agreement, same with any other projects.

Now, I believe that TM does need to share the infra as even though gov funding just 20~30%, but since gov spending still involve in this, so TM can't really 100% gobble up the fiber. But I won't know either coz of not all gov funding, hence a delay of sharing infra to other telcos when a network is newly deployed is allowable.

I mean, from the replies, it seems that those ports which not new can be apply to become Maxis services.
*
Good writing, thanks
alucard89
post Mar 8 2021, 03:36 PM

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jkfoong

You managed to subscribe to Maxis yet?


 

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