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 TM not releasing port to Maxis, Brand new DP

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TSjkfoong
post Dec 30 2020, 12:06 PM, updated 4y ago

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Last month I saw TM installed new DP behind my house so I go to apply at Maxis.

TM called me a few times to ask me if I would upgrade to Unifi and I told them i'll reconsider.

Maxpert team came and confirmed the DP but TM is not releasing any port to them yet.

Until now the case is still hanging, Maxpert still gets no reply from TM after two weeks since their query.

Have anyone experienced issue like this? Can escalate to who? MCMC aduan also kick from TM back to Maxis and no reply.

underworld
post Dec 30 2020, 12:24 PM

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u shud sign up for UNIFI ... to be free of headache later on
TSjkfoong
post Dec 30 2020, 12:26 PM

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QUOTE(underworld @ Dec 30 2020, 12:24 PM)
u shud sign up for UNIFI ... to be free of headache later on
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I'm going for 500Mbps. Chose maxis after comparing at their package.
TSjkfoong
post Dec 30 2020, 12:26 PM

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QUOTE(wualalala @ Dec 30 2020, 12:25 PM)
TM monopoly threat ...
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Yeah that's why. Anyway to counter that? Hahaha
TSjkfoong
post Dec 30 2020, 12:37 PM

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QUOTE(wualalala @ Dec 30 2020, 12:27 PM)
Try to search digi fibre to see if it is available in your area...

Alternatively, wait for a month or two later
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Hmm possibily if there is since digi fibre is cheap also.

One of the main reason is because of the 65" TV, lower price than unifi and 2 mesh device.
kit2
post Dec 30 2020, 02:18 PM

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QUOTE(wualalala @ Dec 30 2020, 12:27 PM)
Try to search digi fibre to see if it is available in your area...

Alternatively, wait for a month or two later
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isn't digi using TM fibre infra too?
TSjkfoong
post Dec 30 2020, 02:46 PM

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QUOTE(wualalala @ Dec 30 2020, 02:36 PM)
TM monopoly of infra..all ISP are riding on Tm's network..so what makes them competitive is service differentiation and TM customer service is very bad!!

besides that, DIGI also riding on TNB fibre network too https://www.digi.com.my/about-us/media/pres...nd-service-more
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Problem is TNB fibre dont clash with TM. If your area is planned or deployed with TM fibre, they will not enter your area. This is what told by Allo.
TSjkfoong
post Dec 30 2020, 02:52 PM

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QUOTE(wualalala @ Dec 30 2020, 02:51 PM)
then i think there should have a coexist agreement as solution like TIME and TM in high-rise buildings and condos.
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Probably as I can see Allo trying quite hard to target city area without Unifi or some left out streets by Unifi in Ipoh
TSjkfoong
post Dec 30 2020, 03:01 PM

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QUOTE(wualalala @ Dec 30 2020, 02:56 PM)
yay it is not easy to get approval from the councils to roll out additional infra... but their packages are much more cheaper than what we are seeing in the market currently. Hope for more positive news from them
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Yes and they give symmetrical speed.
budi1413
post Dec 30 2020, 03:27 PM

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install digi then
TSjkfoong
post Dec 30 2020, 03:32 PM

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QUOTE(budi1413 @ Dec 30 2020, 03:27 PM)
install digi then
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TM dont release port to Maxis means Digi also dont have la
underworld
post Dec 31 2020, 02:28 AM

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QUOTE(wualalala @ Dec 30 2020, 12:26 PM)
Unifi upload speeds is much slower than maxis and digi... should go for others instead of TM as their service is much more worse
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don care bout upload...more to download ... maxis uses TM backbone...when have any problem.... Maxis need check back with TM... pray is not serious problem as it will take longer time to solve from Maxis than TM
waghyu
post Dec 31 2020, 02:33 AM

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QUOTE(jkfoong @ Dec 30 2020, 12:06 PM)
Last month I saw TM installed new DP behind my house so I go to apply at Maxis.

TM called me a few times to ask me if I would upgrade to Unifi and I told them i'll reconsider.

Maxpert team came and confirmed the DP but TM is not releasing any port to them yet.

Until now the case is still hanging, Maxpert still gets no reply from TM after two weeks since their query.

Have anyone experienced issue like this? Can escalate to who? MCMC aduan also kick from TM back to Maxis and no reply.
*
U believe the reason they give to you as true?
SUSTheKingShark
post Dec 31 2020, 08:12 PM

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QUOTE(wualalala @ Dec 31 2020, 01:06 PM)
You get backup sim with maxis in case fibre is down
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Only 1prime and bizfibre got 4G backup sim je
TSjkfoong
post Jan 1 2021, 12:54 PM

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QUOTE(waghyu @ Dec 31 2020, 02:33 AM)
U believe the reason they give to you as true?
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You mean Maxis or TM?
If maxis then i dont see any point Maxis lying to me and the maxpert did came here to take photos of DP and email sent to them with my maxis dealer in the loop cause she showed me the email.
waghyu
post Jan 1 2021, 02:32 PM

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QUOTE(jkfoong @ Jan 1 2021, 12:54 PM)
You mean Maxis or TM?
If maxis then i dont see any point Maxis lying to me and the maxpert did came here to take photos of DP and email sent to them with my maxis dealer in the loop cause she showed me the email.
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Why not apply with TM then?
TSjkfoong
post Jan 1 2021, 02:41 PM

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QUOTE(waghyu @ Jan 1 2021, 02:32 PM)
Why not apply with TM then?
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As i have told up there, i find their 500mbps package better than unifi at RM30 cheaper, free 65" TV and i might switch my telco to maxis also for the unlimited data plan.

Why shall Maxis lie to me when i opt for them instead of TM? You could enlighten me on this.
SUSTheKingShark
post Jan 1 2021, 09:31 PM

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QUOTE(jkfoong @ Jan 1 2021, 02:41 PM)
As i have told up there, i find their 500mbps package better than unifi at RM30 cheaper, free 65" TV and i might switch my telco to maxis also for the unlimited data plan.

Why shall Maxis lie to me when i opt for them instead of TM? You could enlighten me on this.
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Maxis confirm doesn't lied to you....in order to apply for maxis fibre depends on the availability of the port which release by their partner TM and there is nothing maxis can do till released by TM, maxis can request for a demand list which takes 2weeks but actual timeline is much longer than that : 😜
There is a reason maxis fibre package is more attractive than TM
BlackBananaV6
post Jan 1 2021, 09:36 PM

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QUOTE(TheKingShark @ Jan 1 2021, 09:31 PM)
Maxis confirm doesn't lied to you....in order to apply for maxis fibre depends on the availability of the port which release by their partner TM and there is nothing maxis can do till released by TM, maxis can request for a demand list which takes 2weeks but actual timeline is much longer than that : 😜
There is a reason maxis fibre package is more attractive than TM
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What is the reason p?
SUSTheKingShark
post Jan 1 2021, 10:28 PM

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QUOTE(BlackBananaV6 @ Jan 1 2021, 09:36 PM)
What is the reason p?
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They got hold by the balls by TM that's why have to offer better price la....laugh.gif

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