I just received my headrest and just fixed it on my chair. It looks great! I love the customisation, adjust up down, in and out.
Quality is amazing so far, as good as the chair itself. I will have to customise it more to find a sweet spot though.




I bought from the seller below, very responsive and patient to all your enquiries.
Had to pay deposit and waited for about one week before it arrived.

Seller:
https://www.carousell.com.my/u/boanfurniture/

Honestly, buy at your own risks. Another forumer and I were discussing about the risks few days before. At the end of the day, I decided to go big or go home and bought from Authorised Dealer, because it’s confirmed NEW, AUTHENTIC and warranty is authentic.

True enough, I was unfortunate that the unit that I received was faulty within one hour I received it. and Trax sent a chair engineer/mechanic to come and check within a day. And got confirmation that they will swap me a new chair after that. Though I have to wait for the new chair to swap by the coming week as they don’t have manpower to deliver.

I am just so glad that I decided to go for the original despite the higher prices. Because imagine if it’s not a AD, I don’t think they will do a swap and probably just keep blaming that you damage it on your own, so they cannot do anything or wait for weeks for them to get their parts or etc. The warranty claim will be so difficult to deal with.

AD has a reputation to care for, because if you make enough complaints to Herman Miller, they could lose their rights to be the AD too.
Edit: I did however book a Atlas Headrest from the Boan seller as Trax doesn’t bring in I think. I did ask but they said to order ourselves or something like that. Now waiting for the chair swap and headrest to arrive. Haha!

Finally decided to order Steelcase Leap after some unpleasant surprises   
While many have had good experience with ZenPro / ELY, mine was completely opposite, their business ethics is in question as misleading info was provided to deceive me. 
For info sharing and awareness, there is another authorized dealer/agent in MY. https://www.steelcase.com/countries/malaysia/
12 years warranty is a long time, and I want to have peace of mind and get it from a company I can trust and rely on.
Initially I was quoted 3.4k for Leap without headrest, but manage to nego down little bit, I am looking forward to be receiving it by coming Friday. 

I think, we should stop this Ebibca and ELY discussion. To me it's not relevant and can get polarizing and basically he say, she say. facts of the matter is Ebibca and ELY are listed in Steelcase official website. https://www.steelcase.com/countries/malaysia/

Most important to us, is the price and support by each company. Once we buy from either one, we are covered by Steelcase(i hope..hahaha)