Honestly, buy at your own risks. Another forumer and I were discussing about the risks few days before. At the end of the day, I decided to go big or go home and bought from Authorised Dealer, because it’s confirmed NEW, AUTHENTIC and warranty is authentic.

True enough, I was unfortunate that the unit that I received was faulty within one hour I received it. and Trax sent a chair engineer/mechanic to come and check within a day. And got confirmation that they will swap me a new chair after that. Though I have to wait for the new chair to swap by the coming week as they don’t have manpower to deliver.

I am just so glad that I decided to go for the original despite the higher prices. Because imagine if it’s not a AD, I don’t think they will do a swap and probably just keep blaming that you damage it on your own, so they cannot do anything or wait for weeks for them to get their parts or etc. The warranty claim will be so difficult to deal with.

AD has a reputation to care for, because if you make enough complaints to Herman Miller, they could lose their rights to be the AD too.
Edit: I did however book a Atlas Headrest from the Boan seller as Trax doesn’t bring in I think. I did ask but they said to order ourselves or something like that. Now waiting for the chair swap and headrest to arrive. Haha!