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ViRaViRa
post Aug 20 2007, 08:11 PM

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QUOTE(arcan8888 @ Aug 20 2007, 02:21 PM)
Hi, I'm doing an academic paper on MAXIS's Hotlink and Postpaid service.
1. Why did you choose this network?

2. Which were the plans/services/packages which attracted you? Why? (eg. Maxis -50)

3. Do you think this network is value for money?

4. What do you NOT like about MAXIS?

5. Suggest improvements to question 4.

Thanx alot ya.
This is part of my research for my academic paper, I hope to get as many replies as possible by this Wedneday.

Thank you so much.
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1. Good coverage. Many of my contacts are using Maxis as well. So, it's cheaper.

2. Hotlink. Can control the budget

3. Ok, only because my contacts are mostly using Maxis.

4. Their service, their dirty tricks, their cheating habit....MANY MANY MORE!!!

5. IMPROVE & COMPETE WITH GUTS. Don't suck people's money. Don't give excuse when people catch red-handed.
ViRaViRa
post Aug 21 2007, 10:49 AM

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QUOTE(arcan8888 @ Aug 20 2007, 09:47 PM)
» Click to show Spoiler - click again to hide... «


@limyusiong

Yea it did help.

Thanx alot ya.


Added on August 20, 2007, 9:55 pmThanx for your comments.

cool2.gif
To ViraVira and sjz,

Perhaps you guys can tell me more about these tricks and dirty tactics MAXIS uses, I've never heard of such a thing, but your input would be greatly appreciated.

Thanx.
*
here & Here is the link. That was unfair. Sim card faulty but it took them 1 month ++ to solve. The CS officer even called me & he SAID that SIM NO PROBLEM. PROBLEM IS WITH MY PHONE. Went to Maxis to check many times. Problem still there. Finally have to screw them up & they admit that sim faulty. My credit all gone. When asked, they said they cannot TRACE, so CANNOT REFUND!!!! What the heck? I don't believe this nonsense...

At 1 point they also said that they can't refund my RM25 (3G sim upgrade). I got so pissed off & have to screw them up again. They only agreed to credit into my prepaid acc & the expiry date only extended 1 WEEK for RM25!!!
I rather keep the money, add another RM5 & top up, can get extended 30 days instead of 7 days....

QUOTE(alextee1881 @ Aug 20 2007, 10:38 PM)
Dirty tactics? that is really prejudices & subjective & why is only Maxis instead of other telcol? Perhaps u need to rephrase ur statement. sweat.gif
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I didn't have this problem with DiGi. I was also a loyal customer of Maxis. I don't think there's anything prejudice & subjective with my statement. Just because you don't have problem with Maxis, you can't say that the whole Malaysia don't have any problem with Maxis.

Have you forgotten that there was a major case where external parties charge money for each sms sent to phone? The problem is MAINLY from what telco? - MAXIS. Can you deny that?

This post has been edited by ViRaViRa: Aug 21 2007, 10:58 AM
ViRaViRa
post Aug 22 2007, 06:27 AM

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QUOTE(arcan8888 @ Aug 22 2007, 02:25 AM)
You know what, I might just do that.

But we'll see how it goes 1st, if it's well received, I'll most probably forward it 2 Maxis.
*
No point actually. I'm sure they have received enough feedback regarding their service.

They will only improve when Mobile Number Portability is introduced.

At the moment your survey will just be nothing for them.

This post has been edited by ViRaViRa: Aug 22 2007, 11:32 AM
ViRaViRa
post Aug 23 2007, 08:14 AM

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Good luck buddy wink.gif

 

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