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> Synology DS920+ Review (4-bays NAS), RIP internet data edition (Review)

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rx330
post Jan 10 2022, 10:11 AM

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where do you send of repair if your Synology breaks down?
rx330
post Jan 11 2022, 09:36 AM

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QUOTE(xxboxx @ Jan 10 2022, 07:26 PM)
Touch wood it doesn't. sweat.gif
Never thought about this, hopefully they have partners that does the service.
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jialat

mine broke down

blue light flashing

I think it was a 918+, bought during 2018
rx330
post Jan 14 2022, 09:37 AM

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QUOTE(xxboxx @ Jan 12 2022, 10:24 PM)
Bought from which company? Maybe ask them where to send for repair?
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problem buy in SG, now stuck in MY bangwall.gif bangwall.gif
rx330
post Jan 14 2022, 03:39 PM

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QUOTE(xxboxx @ Jan 14 2022, 03:33 PM)
Synology doesn't have office in Malaysia. The distributors here might not want to do since you not buy from them. Try contact Synology live chat and see how they can arrange for you.
https://www.synology.com/en-au/company/contact_us

Last time my phone spoilt while under warranty, the distributor that sell the phone doesn't want to repair since they going to stop being the brand distributor in few more months, don't know who the new distributor yet. I ask Singapore distributor since I also got go there but they doesn't want to do since not they sell. In the end I directly contact the brand and they arrange so that Singapore distributor to accept my phone for repair.
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tried live chat, I'm on my own it seems bangwall.gif bangwall.gif bangwall.gif
rx330
post Jan 14 2022, 03:50 PM

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QUOTE(xxboxx @ Jan 14 2022, 03:44 PM)
Not under warranty or no place to send for repair in Malaysia?
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warranty gam gam habis hahaha

now trying to check where to send for repair
rx330
post Jan 18 2022, 09:30 AM

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QUOTE(ktek @ Jan 17 2022, 05:45 PM)
unable boot? got press reset behinds or not
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how to press the reboot boss?
rx330
post Jan 18 2022, 03:52 PM

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QUOTE(ktek @ Jan 18 2022, 10:09 AM)
https://kb.synology.com/en-global/DSM/tutor..._Synology_NAS_7

ip address will gone. admin password gone
and etc etc

data intact becos i did before.
reset button at back section near fan near usb
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thanks, let me test test
rx330
post Jan 20 2022, 09:39 AM

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QUOTE(ktek @ Jan 18 2022, 10:09 AM)
https://kb.synology.com/en-global/DSM/tutor..._Synology_NAS_7

ip address will gone. admin password gone
and etc etc

data intact becos i did before.
reset button at back section near fan near usb
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I tried resetting, removed all hard disk
can find the NAS

then it ask me to insert HDD

once I inserted, the whole NAS power down again

I try power up with HDD inserted, not workable at all bangwall.gif
rx330
post Jan 20 2022, 12:09 PM

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QUOTE(ktek @ Jan 20 2022, 10:49 AM)
big trouble like that :sos:
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ok boss, I think need professional help dy bangwall.gif bangwall.gif
rx330
post Jan 21 2022, 01:44 PM

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QUOTE(xxboxx @ Jan 20 2022, 07:54 PM)
https://kb.synology.com/en-global/DSM/tutor...hing_constantly

If follow this, sounds like your NAS motherboard is okay. Possible the HDD or power supply that have issue.
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thanks for the link

this was the 1st support I read n tried

the only way I could see the NAS is with all drives removed, any drive plug in, the whole thing power cut off

 

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