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 Sony Msia is a shame

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TSiGamer
post Nov 20 2020, 10:22 AM, updated 6y ago

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1. PS5 online pre-order that flop seriously, over accepted online pre-orders with full payment, have to cancel customers orders but didn't even send out proper email for the cancellation and slow in making refund to customer.

2. Sony Customer Support then email customer to participate in "customer satisfaction survey", but the survey link is broken hence the customers can't even make feedback to Sony.

Bravo Sony Malaysia. thumbsup.gif

Inb4 incoming LOD from Sony.
TSiGamer
post Nov 20 2020, 10:28 AM

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QUOTE(msacras @ Nov 20 2020, 10:26 AM)
user posted image
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Need Justice Bao to give decapitation sentence.
TSiGamer
post Nov 20 2020, 10:31 AM

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QUOTE(acbc @ Nov 20 2020, 10:27 AM)
Don't Zerg-rush to buy lor.
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This is not about zerg rush.

I wasn't triggered enough to open this thread until they pour salt on wound by requesting customer feedback with a broken link.
TSiGamer
post Nov 20 2020, 10:41 AM

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QUOTE(Jenn77 @ Nov 20 2020, 10:37 AM)
really don't understand what's the rush.
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2020 was a shitty year, just something to cheer for....... but end up nothing good happen in 2020 even if you willing spend to feel better.

But the highlight is about how Sony handle their customers.
TSiGamer
post Nov 20 2020, 10:45 AM

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QUOTE(kimjiwon @ Nov 20 2020, 10:43 AM)
for Malaysia standard, only this country can accept
ppl here said give chance la
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3rd world country with 3rd world corporate culture.......... Singapore laugh at us.
TSiGamer
post Nov 20 2020, 10:47 AM

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QUOTE(kimjiwon @ Nov 20 2020, 10:46 AM)
what to do? ktard like us still stay and work in this country cry.gif
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Thanos Wawasan 2020 had u covered........ owai
TSiGamer
post Nov 20 2020, 10:50 AM

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QUOTE(underworld @ Nov 20 2020, 10:49 AM)
ur the chosen one ?
*
I was chosen to press the button to end the world on 31 Dec 2020
TSiGamer
post Nov 20 2020, 10:52 AM

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QUOTE(teehk_tee @ Nov 20 2020, 10:48 AM)
What's wrong with waiting till ps5 slim comes out?
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Focus of this thread is not about the console itself, but how Sony handle their customers in Msia.
TSiGamer
post Nov 20 2020, 11:05 AM

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QUOTE(sixshot @ Nov 20 2020, 10:59 AM)
Pathetic launch titles. Idk y people wanna rush in buy now

Most prolly just to flex by being one of the first to own it.

I will wait until new horizon came out, then only will buy.
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The thread isn't about the console, it's about lackluster business practice from an established international corporation.
TSiGamer
post Nov 20 2020, 11:06 AM

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QUOTE(Jenn77 @ Nov 20 2020, 11:04 AM)
The reason I commented is because I keep seeing this comments in socmed (my socmed). Maybe I have more disturbing things on my mind so this kinda 'meh' at this point of time. anyway 2020 is not over. we have december anticipating the not anticipated.  dry.gif
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Alien invasion as finale for 2020 would be exciting.
TSiGamer
post Nov 20 2020, 11:11 AM

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QUOTE(Jenn77 @ Nov 20 2020, 11:10 AM)
extreme giler.. the aliens can tahan covid-19? Don't become like War of the Worlds (2005)  biggrin.gif
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Plot spoiler............... the alien first attack was in the form of COVID19.
TSiGamer
post Nov 20 2020, 11:22 AM

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QUOTE(nill @ Nov 20 2020, 11:19 AM)
Buy XBox Series X. Surprisingly, it is cheaper.
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Won't hesitate to buy it if it was officially released here. I like their Forza racing series and missed those Xbox and Xbox 360 gems.

But Msia under the radar of Xbox business strategy.
TSiGamer
post Nov 20 2020, 11:23 AM

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QUOTE(reed90 @ Nov 20 2020, 11:20 AM)
link story nya mana?

or ur imagination only?
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Source is me. Not imagination but what actually transpired.
TSiGamer
post Nov 20 2020, 11:27 AM

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QUOTE(dennis008 @ Nov 20 2020, 11:21 AM)
so ts digital version kena cancel??
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Yup.
TSiGamer
post Nov 20 2020, 11:41 AM

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QUOTE(wkn @ Nov 20 2020, 11:37 AM)
he don't even want to talk to sony when they call him. how to ask him to go to sony factory if his attitude like that?  whistling.gif
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I already called Sony, even get double confirmation from their online customer support.

Anyway, my interest in the console has pretty much subsided and killed by Sony pre-order fiasco.

I wouldn't bother to open this thread if Sony customer support had not send me an email today for "customer satisfaction survey" with a broken link that further add insult to the injury.
TSiGamer
post Nov 20 2020, 11:52 AM

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QUOTE(wkn @ Nov 20 2020, 11:51 AM)
sony malaysia fanboy report you?  whistling.gif
*
Not report my comment, but the other ktard's comment.
TSiGamer
post Nov 20 2020, 12:00 PM

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QUOTE(silvertoes @ Nov 20 2020, 11:57 AM)
damn so butthurt until auto email for survey also feel triggered..
there's a possibility that some scalpers using bot to get their multiple orders in.. nowadays if want to be really sure u locked ur order, better go to the physical store..

even Nike site and apps also cant block them bots..
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Triggered because the "survey link" is broken in the auto email. It's like teasing/trolling your already dissatisfied customer. doh.gif
TSiGamer
post Nov 20 2020, 12:43 PM

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QUOTE(heathcliffx @ Nov 20 2020, 12:41 PM)
those angry are those want to show offs.
*
In /k u can only show off with sunset oren.
TSiGamer
post Nov 20 2020, 12:58 PM

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QUOTE(nonnon @ Nov 20 2020, 12:56 PM)
Wai Siu Po enuf
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user posted image
TSiGamer
post Nov 20 2020, 01:15 PM

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QUOTE(NB01 @ Nov 20 2020, 01:04 PM)
Kecian lone Xbox fanboy have to open tered to say bad things about SONY. LOL.
*
You need to be fanboi to play consoles? blush.gif

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