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 PS5 Chat tread ver2, 11th December 2020 - MALAYSIA LAUNCH DAY

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RokXIII
post Nov 12 2020, 04:57 PM

C'est la vie, Chérie
******
Senior Member
1,634 posts

Joined: Mar 2006
From: Ipoh @ Puchong


guess what folks..
my fren managed to grabbed a unit via sony website, but just received a call from them saying due to some "technical error", though payment made and order placed, but there is no stock available for his order in 1st batch but promise he can get the unit in the 2nd batch...
oh ya, no ETA when 2nd batch will be coming~

now i can laugh at him cause i failed to grab PO where he did the same to me earlier. tongue.gif
RokXIII
post Nov 12 2020, 05:26 PM

C'est la vie, Chérie
******
Senior Member
1,634 posts

Joined: Mar 2006
From: Ipoh @ Puchong


QUOTE(apowerfulskill @ Nov 12 2020, 05:15 PM)
Just got this call too. Seemed very dodgy, because it's not some landline but some random mobile number instead. Guess not my luck then.
*
sorry to hear bro..
true sound fishy, cant be the Sony staff using their mobile to reach out the customer, should be landline or office number.. unless that staff is working from home.. hmm.gif

This post has been edited by RokXIII: Nov 12 2020, 05:27 PM
RokXIII
post Nov 12 2020, 06:53 PM

C'est la vie, Chérie
******
Senior Member
1,634 posts

Joined: Mar 2006
From: Ipoh @ Puchong


QUOTE(apowerfulskill @ Nov 12 2020, 06:42 PM)
Anyone here have any idea what's the best platform to reach Sony directly to get this clarified?  confused.gif
*
saw someone already posted this in Sony MY FB. brows.gif
RokXIII
post Nov 13 2020, 05:07 PM

C'est la vie, Chérie
******
Senior Member
1,634 posts

Joined: Mar 2006
From: Ipoh @ Puchong


QUOTE(beckham07 @ Nov 13 2020, 04:58 PM)
The pineapple fb live draw is a joke,i was there at the start and not even able to enter the draw
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QUOTE(XeactorZ @ Nov 13 2020, 05:00 PM)
And add on cooling fan to keep the PS2 cool down whistling.gif
Yup same, comment so many times name don't even show up sweat.gif
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bro, over 500++ ppl watching the live and probably majority of them participated into the lucky draw..
even those who fulfilled the criteria they set doesn't can get into the last draw.

thats we called lucky draw, not "you-enter-&-you-will-get-selected" draw. doh.gif
RokXIII
post Nov 16 2020, 08:11 PM

C'est la vie, Chérie
******
Senior Member
1,634 posts

Joined: Mar 2006
From: Ipoh @ Puchong


Folks, guess what, another update from my friend, regarding the "glitch" he experienced with the online PO.

12/11 - My friend received a call saying his order did not go through though payment made, so he being offered either 1) refund or 2) put into waiting list of 2nd batch (guarantee dapat!! though no tentative date when 2nd batch will be coming)

13/11 - Received email from Sony on the same topic, being asked either to pick option 1 or 2. My friend replied with option 2 the same day.

16/11 - Received this reply:
QUOTE
Dear Mr. XXX,

Thank you for your email to Sony Malaysia.

With regards to your concern, please be informed that our management has decided to proceed with the refund for your payment as we do not have tentative date for the second batch stock.

However, there will be second online pre-order which we unable to confirm the date and we will notify to you once the pre order start.

The refund will takes around two weeks time to credit the fund into your account.

We would like to sincerely apologize for the inconvenience caused.


Please be informed, Sony Malaysia Customer Interaction Center Hotline 1300 88 1233 is temporarily closed until further notice due to unforeseen circumstances. However, you may still reach our Customer Service Representative via Email and Live Chat at https://web.sony-asia.com/my/contact-us/ for urgent support. We apologise for any inconvenience caused.

Now, Sony didn't even want to offer to put into 2nd batch, straight doing refund to you regardless. whistling.gif

1) FYI, the transaction time of payment was made at "12-Nov-2020 12:00:51 AM" @ ipay88.
2) The bold statement was not in the 1st email but appeared in today's email... hmm.gif
RokXIII
post Nov 16 2020, 08:34 PM

C'est la vie, Chérie
******
Senior Member
1,634 posts

Joined: Mar 2006
From: Ipoh @ Puchong


QUOTE(tohff7 @ Nov 16 2020, 08:31 PM)
Disc or digital?
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disc

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