Folks, guess what, another update from my friend, regarding the "glitch" he experienced with the online PO.
12/11 - My friend received a call saying his order did not go through though payment made, so he being offered either 1) refund or 2) put into waiting list of 2nd batch (guarantee dapat!! though no tentative date when 2nd batch will be coming)
13/11 - Received email from Sony on the same topic, being asked either to pick option 1 or 2. My friend replied with option 2 the same day.
16/11 - Received this reply:
QUOTE
Dear Mr. XXX,
Thank you for your email to Sony Malaysia.
With regards to your concern, please be informed that our management has decided to proceed with the refund for your payment as we do not have tentative date for the second batch stock.
However, there will be second online pre-order which we unable to confirm the date and we will notify to you once the pre order start.
The refund will takes around two weeks time to credit the fund into your account.
We would like to sincerely apologize for the inconvenience caused.
Please be informed,
Sony Malaysia Customer Interaction Center Hotline 1300 88 1233 is temporarily closed until further notice due to unforeseen circumstances. However, you may still reach our Customer Service Representative via Email and Live Chat at
https://web.sony-asia.com/my/contact-us/ for urgent support. We apologise for any inconvenience caused.
Now, Sony didn't even want to offer to put into 2nd batch, straight doing refund to you regardless.
1) FYI, the transaction time of payment was made at "12-Nov-2020 12:00:51 AM" @ ipay88.
2) The bold statement was not in the 1st email but appeared in today's email...