Don't think your post will reach #Maxis

Tag them #MaxisVOLTE #VOLTE

i baru recently tahu maxis belum ada volte

to me volte was life changing....almost 4 years back...not now, now its a necessity. Mxis xde volte lagi, waiseehhh

Dear Maxis,

I was your loyal customer that I switched my postpaid, my fiber and my family lines over to your network ,
until recently I lost respect to your network, totally disappointed on how maxis is rolling out VOLTE to customers.

most of the times I spend my day outside that I need to answer the phone and at the same time checking my emails and whatsapp. The internet instantly dropped to snail-like speed when it is on H+.

Until recently Maxis announced that it is rolling out VOLTE service.

It is funny that not even all customers are getting the VOLTE at the same time. it seems Maxis is "picking" some "lucky" customers for provisioning during the "pilot phase"

ok. I understand. So I've contacted your customer service via live chat and whatshapp. You said that the activation will be completed by 3/11/2020 and all the VOLTE supported devices will get the service by 4/11/2020.
Ok.. today is the day. and VOLTE has yet been activated for my number.

So I contacted your customer service again. You told me that my Mate30 is not supported. are you even kidding me that a premium phone cannot use your VOLTE service?
for huawei series, only Nova 7 is supported. and I insisted for your staff to help me at least submit a request for volte activation

I received different feedback from 2 of your customer service staff (1 from General Enquiries and 1 from Network Faulty)

1. one of the staff told me that upon checking MY NUMBER is not yet provisioned for volte. He asked me to wait for it to be manually activated by your backend staff.
I then requested to at least submit a request for manual activation. your staff told that it is not possible cause it will be manually provisioned BY BATCHES.

2. Next,  I proceed to restart my chat with your network staff, he told me different story. he told me that it is not possible to activate by number and it will be activated based on devices. and my Mate30 is not supported.
I am very sure that my device can use volte as I am using unifi mobile in my slot 2 and the VOLTE service is up and running.

so it is not my device problem, it is your problem.

and on your website you don't even publish a clear explanation on why only selected phones are supported.

you name yourself as a most advanced network and 5G ready in malaysia, you can't even enable simple service to your customers
Don't you feel guilty, so call a premium and most advanced telco in Malaysia but only mid-range smartphone can use your service?

Dear Maxis,

I was your loyal customer that I switched my postpaid, my fiber and my family lines over to your network ,
until recently I lost respect to your network, totally disappointed on how maxis is rolling out VOLTE to customers.

most of the times I spend my day outside that I need to answer the phone and at the same time checking my emails and whatsapp. The internet instantly dropped to snail-like speed when it is on H+.

Until recently Maxis announced that it is rolling out VOLTE service.

It is funny that not even all customers are getting the VOLTE at the same time. it seems Maxis is "picking" some "lucky" customers for provisioning during the "pilot phase"

ok. I understand. So I've contacted your customer service via live chat and whatshapp. You said that the activation will be completed by 3/11/2020 and all the VOLTE supported devices will get the service by 4/11/2020.
Ok.. today is the day. and VOLTE has yet been activated for my number.

So I contacted your customer service again. You told me that my Mate30 is not supported. are you even kidding me that a premium phone cannot use your VOLTE service?
for huawei series, only Nova 7 is supported. and I insisted for your staff to help me at least submit a request for volte activation

I received different feedback from 2 of your customer service staff (1 from General Enquiries and 1 from Network Faulty)

1. one of the staff told me that upon checking MY NUMBER is not yet provisioned for volte. He asked me to wait for it to be manually activated by your backend staff.
I then requested to at least submit a request for manual activation. your staff told that it is not possible cause it will be manually provisioned BY BATCHES.

2. Next,  I proceed to restart my chat with your network staff, he told me different story. he told me that it is not possible to activate by number and it will be activated based on devices. and my Mate30 is not supported.
I am very sure that my device can use volte as I am using unifi mobile in my slot 2 and the VOLTE service is up and running.

so it is not my device problem, it is your problem.

and on your website you don't even publish a clear explanation on why only selected phones are supported.

you name yourself as a most advanced network and 5G ready in malaysia, you can't even enable simple service to your customers
Don't you feel guilty, so call a premium and most advanced telco in Malaysia but only mid-range smartphone can use your service?

Just an update.

Following my post on the forun, Maxis called me on friday 6/11/2020 and told me that my number has been provisioned for volte on 2/11/2020

But i am very sure and confirmed that I have contacted maxis on 3/11/2020  and they told me that my number hasn't been activated for volte.

Then maxis staff asked me to swap my sim to sim2 (currently i am using dual sim, unifi prepaid with volte enabled in sim 2.)

But to no avail.

Then maxis asked me to swap to another phone. Same, to no avail.
Next, i followed maxis suggestion saying that there might be something wrong with my sim card, i went to maxis center for sim card replacement.

Same, to no avail.

The maxis staff then created a case for me.

Yesterday my phone received a monthly firmware upgrade. I was so happy. But still volte nowhere can be seen.

Today. I contacted maxis again. To make sure that whether my number is indeed volte enabled, the staff told me that NO.

You can see the way they reply to message. 4-5 Mins for 1 reply.
WOW. wasting my time.

5 mins damn good liao lo. Mine replied after a few hours, I contacted Maxis CS through official Whatsapp.



From chatbot to verification takes 4 hours+.

Maxis should really look into this issue.  Their app live chat will be automatically ended when idle for 3 mins. But thier cs is taking a long time to reply. 5 mins. How may i help you. After 5 mins please wait... After 5 minutes i am sorry.

WhatsApp is even bad according to your experience.

Just an update.

Following my post on the forun, Maxis called me on friday 6/11/2020 and told me that my number has been provisioned for volte on 2/11/2020

But i am very sure and confirmed that I have contacted maxis on 3/11/2020  and they told me that my number hasn't been activated for volte.

Then maxis staff asked me to swap my sim to sim2 (currently i am using dual sim, unifi prepaid with volte enabled in sim 2.)

But to no avail.

Then maxis asked me to swap to another phone. Same, to no avail.
Next, i followed maxis suggestion saying that there might be something wrong with my sim card, i went to maxis center for sim card replacement.

Same, to no avail.

The maxis staff then created a case for me.

Yesterday my phone received a monthly firmware upgrade. I was so happy. But still volte nowhere can be seen.

Today. I contacted maxis again. To make sure that whether my number is indeed volte enabled, the staff told me that NO.

You can see the way they reply to message. 4-5 Mins for 1 reply.
WOW. wasting my time.

Your phone is Mate30 not even in their list yet so it makes sense if cannot use, try it on an iPhone to confirm whether your sim is activated or not lah .. like all of us that been trying out ...
If iPhone can, Mate30 cannot then you can bring to Huawei service centre to ask them why?
If iPhone also cannot then you can complain to Maxis again.
I saw their reply to you sometime yes sometime no really hopeless...

ive swapped my sim to other samsung phone which is supported. but no luck. haha

ive swapped my sim to other samsung phone which is supported. but no luck. haha