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 Tcl C716 QLED 4k tv

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yokeizan
post Jul 26 2021, 01:12 AM

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A quick question guys, looking for a 65inch Android TV around this price. Should I go for this TCL model or should I go for Sony KD65X80AJ or Sony KD65X8000h.

I am not a gamer, primarily usage is TV, Netflix, Astro Sport, YouTube etc.

Thus, it's more on the picture quality and refresh rate I guess.

Thanks
yokeizan
post Aug 6 2021, 12:05 PM

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QUOTE(smaelz83 @ May 25 2021, 06:39 PM)
I have check my 15 meter Cat7 LAN Cable with my PC, no problem to get 100Mbps up, 50Mbps down.

I also has set my IP as your method.

Solved I guess; when I use DHCP instead of Static IP, the results is far better.
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Sorry, a newb. Does this mean we have to have a better after market LAN Cable? Normal LAN that we usually use are not up to it?
yokeizan
post Aug 13 2021, 10:38 PM

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Finally, make the plunge and bought the TCL C716 65inch on the 8.8 Monthly Sales Deal. Arrive today 13/8. Set it up.. disappointed.

user posted image

Got 4 black spot on the screen 😭
yokeizan
post Aug 13 2021, 10:46 PM

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And there's some lagging to the picture 😡
yokeizan
post Aug 13 2021, 11:08 PM

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QUOTE(stasio @ Aug 13 2021, 10:53 PM)
sad.gif

Firmware version ? V634.018640 . Version 9

Running hours ?
(Running Time of TV: uptime 14 minute

menu >> picture >> contrast >> type 6425)
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yokeizan
post Aug 13 2021, 11:11 PM

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Seriously. Am I missing something or is there a QC issue with TCL?
yokeizan
post Aug 13 2021, 11:29 PM

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QUOTE(alwy11 @ Feb 4 2021, 01:14 PM)
You guys are lucky wei.

I just bought the C716 via shopee and man, I'm having a nightmare. First one came with those grey dots towards the bottom half (ignore quality -resized picture) and seller was nice to ship another one.

2nd one, seems like used model. Bottom of tv can see markings that the leg have been screwed on, all the legs and remote controller packets were open and worst of all, the screen cracked.

Was so excited initially but now have to go and pack both TVs back to the seller for refund, potong stim. As much as I want to try TCL C716, I think I'll go back to Sony or Samsung. Hope you guys have better luck than me. I don't have much faith in TCL quality or maybe I damn unlucky la.

user posted image
user posted image
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This looks like a similar problem I'm facing now...the 4 dot is erily familiar. The line though probably it's there..but not that sure..the 4 dot is very clear
yokeizan
post Aug 13 2021, 11:34 PM

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QUOTE(stasio @ Aug 13 2021, 11:12 PM)
14 minutes ?  :confused:

This is Up time is status setting.
I asked for Running time (total time of TV) in Service menu.

Edit:
Attached sample....>>>>menu >> picture >>advance setting>>brigtness setting>> contrast >> type 6425

[attachmentid=10947992]
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user posted image

Nothing there, even after I press "ok"
yokeizan
post Aug 14 2021, 01:09 AM

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QUOTE(stasio @ Aug 13 2021, 11:35 PM)
Strange, best is to contact seller.
It's not to press OK button, but right...
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Sorry, my mistake

user posted image

From the picture it showed 7 hours of running is this right.
yokeizan
post Aug 14 2021, 08:56 PM

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QUOTE(hizad @ Aug 14 2021, 12:34 PM)
Upgraded to V650. Wifi connection much better. Good picture quality Dolby Bright is brighter and dark slightly darker. Even I normally set my picture mode to movie, the color is more cinematic now before was slightly yellowish
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Can the upgrade be done over the air? Will it eliminate the dot dark spot I have on the screen?
yokeizan
post Aug 22 2021, 05:56 PM

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Can anyone share the correct update file for V650. Did try the forum.xda-developers.com link. But the zip file can't load to the TV. Keep coming up with the message "The validation of update package failed and system update stopped"

Thanks
yokeizan
post Sep 1 2021, 10:35 PM

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QUOTE(yokeizan @ Aug 13 2021, 11:29 PM)
This looks like a similar problem I'm facing now...the 4 dot is erily familiar. The line though probably it's there..but not that sure..the 4 dot is very clear
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Latest update.

Issues resolved by TCL Customer Service. Got replacement TV from them send by their technician. Awesome.

New set, no more dot or black spot.

😁🤗😁🤗👍👍


yokeizan
post Sep 8 2021, 06:45 PM

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QUOTE(Packer @ Sep 8 2021, 09:53 AM)
Is the technician call Zul? How many days it take to resolve the issue?

Good for you!
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I think so. It took me roughly 10 days from the report date until replacement. Customer Service apologies for the delay as there's some backlog due to Covid and difficulties in travel restriction for their staff.
yokeizan
post Sep 9 2021, 12:10 AM

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I just realize that my replacement TV doesn't have picture preset menu (inside TV settings menu) that can enable me to either choosechoose Movie, Dynamic, Standard. As shown on the picture attached.

user posted image

This is my Picture Preset menu (inside TV settings) from before replacement TV.

user posted image

Am I missing something here?? Where did the Picture Preset Menu go?

This post has been edited by yokeizan: Sep 9 2021, 12:11 AM
yokeizan
post Sep 9 2021, 11:23 PM

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QUOTE(stasio @ Sep 9 2021, 04:46 PM)
Firmware before and after TV replacement ?
Has been update with rearrange setting, but options still exsist.
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Before is 63+ something, then I updated to 650. Not sure about firmware. Where to check firmware?

Ask TCL about this differences through WhatsApp. Got reply that "Picture Preset" where you can select Movie, Standar etc is "system lama, sekarang system Android updated". Does that make sense.
yokeizan
post Sep 10 2021, 02:16 PM

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QUOTE(stasio @ Sep 10 2021, 10:47 AM)
How you updated firmware, when you don't know where to check?
I suggest you to look properly in setting or maybe found some reviews on YouTube or web pages.
For sure setting is OK.
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The replacement TV came with V63+, I updated to V650 using USB
yokeizan
post Sep 11 2021, 12:01 AM

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QUOTE(stasio @ Sep 10 2021, 06:36 PM)
Instead of "Picture preset", is "Picture mode".....

V653

user posted image

@yokeizan,
what you watching when "Picture preset/mode " is not visible ?
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Everything...from normal Astro channel to Netflix
yokeizan
post Sep 11 2021, 12:03 AM

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QUOTE(smaelz83 @ Sep 10 2021, 04:53 PM)
Try downgrade back to official release V645. I'm using this version. It still has Presets setting.
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How to downgrade?
yokeizan
post Sep 11 2021, 11:13 PM

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QUOTE(stasio @ Sep 11 2021, 04:46 PM)
New IMG (Recovery) file V650......(must unzip till "Update.img")

http://celesw.tcl.com/Test/software/V8-R851T02-LF1V650.zip
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Done. Still the same. No "Picture Mode" or "Picture Preset"

user posted image
yokeizan
post Sep 12 2021, 10:57 PM

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QUOTE(stasio @ Sep 11 2021, 11:21 PM)
I expected,you do something is setting.

Try Picture reset at the bottom, or any setting reset.
Also...reset "Apply all picture mode"...current source.

Edit:

In System setting, be sure that Game or Sport Mode is disabled.
Either mode.if enabled, there is no "Picture Mode" or "Picture Preset" in Picture setting.
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Thanks Bro Stasio...your last para suggestion works 👍. Sports mode was on, after turning it off "Picture Preset" appeared and I can proceed to do the respective Picture mode 🤗😁

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