Just switched from unifi to Digi last week, everything was ok till today when unifi was terminated. DiGi fibre was down too.

Suspected that it was due to the unifi termination, gave a call to the installer as it took forever for someone to answer on Digi helpline. He also suspected similar issues too.

Managed to lodge a report thru Digi online chat. Just wondering if anyone had similar issues? Ady tried everything eg restarting router, modem, even switching ports from LAN 2 back to 1 and even 3.

Short update : connection still not resumed. Multiple chats/calls even visited Digi centre but issue still persist.

Yesterday finally TM contractor came, apparently he was told that this is a new subscription hence the quick visit. But upon checking, no issue from their end apparently. The Digi installer was also present, actually had the balls of blaming me for changing the router password. ( this is my parents' house ) well after rebooting the router, still no connection. According to him, have to wait for Digi HQ.

I've since lodged a report with MCMC.

Yes I did, Digi and unifi were both up n running for a week prior to unifi termination and then Digi being disconnected.

Port is ok as per TM technicians now TM blaming Digi. Worse decision ever.


Thankfully I didnt port my own Time over to Digi.