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 Digi Fibre 50Mbps RM90/m. seems like on TM infra, read #1

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LemonKnight
post Jul 13 2021, 11:41 PM

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QUOTE(cskean @ Jul 13 2021, 10:51 PM)
I'm planning to switch over to Digi Fibre 90 from my current Maxis Home Fibre...

I only see that Digi Fibre 90 offer 50Mbps download speed, but how about the upload speed? Don't seem to find the info from their website??

So far any Digi Fibre user here that switch over from Maxis Home Fibre? How is the speed performance like for download and upload?

Best if from Ampang area too, so that I can decide whether to switch over or just maintain with Maxis...

Will Digi provide a brand new modem & router upon switch over? My previous switch over from Unifi to Maxis, they only provide me with their router, the modem uses back Unifi one...

Usually how long will Digi come over to do the installation once we submit the application? And is it advisable to wait for Digi to install their fibre only go & terminate Maxis one? Or can just terminate Maxis 1st and wait for Digi to install their?
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Download at 50mbps. Upload at 20mbps.

I moved from Unifi by requesting port transfer, here's what likely going to happen to you:
1. Sign up for Digi Fibre on the coverage website. They'll contact you within a week; during that phone call/e-mail, you let them know you want to port over from Unifi/Maxis. They advised me to just go to TMPoint request for port transfer.
2. For me, I went to TMPoint, requested for port transfer. Your case may differ, you probably will have to go from Maxis Store to TMPoint. Prepare to pay your final bills. Wait for Digi to call you for installation date. During this time, you will still have internet/phone/TV from Maxis Fibre.
3. The installer comes in and replaces only your router and keeps the old modem.

It's much better to keep your Maxis and request port transfer because you will lose internet (and time) if you decide to terminate contract, wait for TM for your port to be released and then go to Digi.

TL;DR: Go to Digi's website at fibre coverage page, register your details, they'll call you and you tell them you want to move from Maxis to Digi. Good luck, bud.
LemonKnight
post Oct 9 2021, 05:20 PM

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I haven't had internet for 2 days and Digi told me the fibre team told me to wait 1 to 3 days for them to get to me. Seriously?
LemonKnight
post Nov 7 2021, 04:44 PM

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QUOTE(fixgd @ Oct 29 2021, 11:09 AM)
in your case, could we argue and get prorated rebate due to no internet connection?
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I am very sorry for the late reply. Anyway, when you are talking to the customer service or the "fibre team", be very firm and ask for compensation for loss of use. They will say oh, "we won't charge you for the days you've lost internet". Well, I lost 6 days worth of internet, and my next bill was the same 95.40. So I sent an enquiry on mydigi app, I was pretty rude but I reminded them I was not supposed to be charged for the days I lost internet. A few days later, my bill in the app went from 95.40 to 71.something.

Don't pay in full EVER if you lose internet. Make them earn it for wasting your time.

LemonKnight
post Apr 19 2024, 12:55 PM

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QUOTE(celciuz @ Mar 30 2024, 02:17 PM)
I just recalled and checked, yeah upgraded now.
user posted image
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Did your bill also get "upgraded" too? I was not informed of a speed or a bill increase and CelcomDigi gave it to me. My 50mbps become 100mbps and my bill went from RM95 to RM104 after taxes. What free upgrade did any of you get? I was coerced into this without any notice or my approval.
I am out, I am going to try to get back to Unifi albeit with another 2-year-contract.

 

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