When? Give it a few days for someone to call you

Appreciate please. I submitted 12 Oct, 10 Nov after complaint only appear on CCRIS. Not still pending haha

Poor service from Affin card sales. After filling form on website and then sending application to customer service e-mail, I got a call from the officer after a two weeks. I had to WhatsApp the filled form to the agent again. Then after another week I got a call from another person confirming my details and asking which branch I'd like to collect from. I told them Permas Jaya branch in JB. The person didn't seem to know this branch existed...

After no news for another two weeks, I call customer service to find out the application status and they told me the card had already been approved two days after the person called and has been posted to my office. When I asked them why I had not been informed either by call, email or SMS, they didn't know. When asked why had not been contacted by the courier, the person said it was sent by normal mail not registered mail. (This is credit card, not Christmas card. Where got send by normal mail...) I asked to confirm delivery address and asked how about fingerprint verification. Finally the person found that it had been delivered to Permas Jaya branch as requested. =.=" They asked me to call the branch myself and check if the card had been received by the branch.

I finally go to the branch, collect the card and come home to active their online portal. Doesn't work. I call customer service and they tell me need to go to branch to activate. Asked why didn't inform when collecting, they don't know...

Second time went to the bank and got everything done. The teller says I should not bother installing the Android app as it only useful for getting TACs.

So much hassle for this card. But still worth the trouble, good CB.

Had fraud transaction late last week as well. Still waiting for the new card. Very troublesome as need to resetup all the auto debit again

Pump petrol.
Pay RM1 @ SEB Cares App or www.sesco.com.my or self-service kiosk.

Visa require 12x for Annual fee waiver.
Not sure auto billing is counted or not.