QUOTE(fruitie @ Jul 23 2021, 09:33 AM)
After using GE insurance for years and this month is the first time that I received SMS about auto-debit is unsuccessful. I have changed to Affin few months ago and no issue all this while. May I know if anyone has similar experience before? In such situation, should I check with GE or Affin?
both parties
affin - check why the attempt to charge failed.
ge - get the agent to checked the fail reasons captured from their system
failed to charge could be few reasons:
1) card expired -- unlikely for Affin Duo, for now
2) insufficient credit limit?
3) card terminated, but not updated in GE system -- i guess unlikely for you since you've been using it for months now
4) you requested swap card, but not updated in GE system -- did you recently change cc autobilling for GE? from my experience, changing cc autobilling will take few days to take effect, GE agent recommend dont update when you're near charging date
This post has been edited by cybpsych: Jul 23 2021, 09:57 AM