Applied on 30 September and received the duo card today, but the contact less card didn't receive.. don't know why not sent together.
Anyone successfully to activate only 1 card? Workable?

Hi everyone, when I try to register online by using credit cards, it stated 'FAILED TO RETRIEVED RECORD'.
Called to their customer service and the agent said must visit branch to register online account.
Is it a must? Anyone has similar experiences to share?
Thank you.

Of course workable. But you cant save on the SST on the visa version of duo card or master version. But master version got rebate though.

Please visit branch. Then register online, wait until the next day to view.

This post has been edited by adele123: Oct 14 2020, 11:31 PM

any idea the online transaction included online insurance payment?

Cashback received on statement date

It's not under exclusion.

Yes, visit branch is a must to register online. Wait next day can see the cards appeared.

cool. your statement date same as mine. gonna fully utilize this card for online purpose

Haha alright, hoping to hear some news soon, then can use this card to pay also

i've shifted my insurance autodebit to this card early this month. will need to wait till next month's statement to see the results

imo, should be ok since affin didnt specify any other criteria except "auto-billing"

// 8. What is auto-billing transaction referring to?

Auto-billing transaction refers to authorised periodic, automatic payment made during a set
amount of time representing an agreement between Cardmember and merchant to purchase
goods or services provided over a period of time such as utility bills, telco bills and etc. This
includes online monthly subscriptions such as Spotify, Netflix, iflix and etc. //


i'm more curious to know why they didnt put insurance as an example since it's most commonly-used for auto-billing.

I've asked CS and the reply was Insurance auto debit entitled for cashback.
But need to try to find out if CS give right/wrong info

Insurance is not under exclusion.
Why not entitle from the first place?

Yes. I noticed that too.
Mana tahu, sometimes it's listed in some other parts of the small prints somewhere.
Anyway, I just asked coz I was checking with CS re the card that went Missing in transit

If activate the cashback card only, will waive the SST or not?
Now the SST appear in my credit card statement

SST waiver/rebate is only for the Mastercard Rewards card.

who say not entitled?

this is your assumption.


my point is, the more real-life user experiences shared here, the better we understand Affin's definition of "auto-billing" is.

as statement in T&C/FAQ, there is no exclusion to insurance auto-debit.

Hi, by default the statement will be sent to our email??

Lazy wanna go branch to activate online account

should be

better to contact CS to find out if your email registered and estatement is enabled

Tomorrow is my statement date. Will then confirm whether insurance debit gets the cashback or not.

Correct. This is what the CS told me when i applied at the branch for TRIO. That is why she kept mentioning please make sure my email is correct.

Lol. Planning to get VS only at the 1st place, but CS “encourage” to get the duo as well, as claimed many go there also applied 3 cards.

Give it a try la, if don like then just terminate later.

This post has been edited by leootan: Oct 15 2020, 03:23 PM