Hi guys, so here are the facts:
My house has an existing internet with Unifi, shared with the family.
I intend to get a separate services for myself and not planning to upgrade the existing internet.
I have called up to Maxis earlier and was told it can be done but it has to connect to the existing router.

My question is that is it possible to get an independent connection service without interfering the existing setup? Specifically two routers, two modems. I'm not interested on getting a land line though.

Clarify objective.

I want to get an independent network connection uninterrupted and fully separated from the family internet.

I was told it is only possible unless I use the same modem but a separate router.

Would like to obtain advices and different views from you guys.

If current is fiber, means asking them to provide second fiber line. Then second modem etc.

I think It can be done, assuming you register another account under different name where Unifi/Maxis will provide another port from FDP and pull another Fiber Cable to your house.
and that is assuming your area have another port. But why go through all this hassle?

If i'm in your shoes i might just upgrade the existing internet services and setup QOS in my router to divide the bandwidth allocated to other family members.
but that depends on your use case/current router/technical knowledge.

Unifi modem has QoS, just upgrade the current UNIFI service and setup the QoS to give you enough bandwidth

I think the topic has gone out of hand, still thanks for the input anyway.

I want to have an independent line without interfering with my family's line. The original bandwidth is sufficient enough however due to several reasons that I want to move away from using their possession, so I was thinking of getting another line with unlimited data.

I have considered using a personal hotspot as well but it seems to have it's limit and it requires a special router for Ethernet or so I heard.

Good question. However this will lead towards questioning the purpose of TM Wholesale providing a 4-port fibre modem(ONT) with telephone(FXS) ports to HSBB network users while favoring its own ISP stifling other competing ISPs/RSPs that buy wholesale L3 services from them.

The fibre modem(ONT) main purpose is just a media converter that converts light to electrical signals as a service port for the ISP to connect their own CUSTOMIZED ROUTERS to service their clients according to needs(data/voice/IPTV).

It opens up a can of worms and in appropriateness of how TM operates its wholesale HSBB service.

There are 3 scenarios/methods here I will highlight here to make :

1) Singapore's Nucleus Connect (Wholesale L3 based with /Retail ISPs/RSPs)





The purpose of providing a FWS(TP) with 2 strands of fibre inside is to allow up to 2 different activeCo(L3 wholesale network) and up to 8 different ISP accounts per address.

The fibre modem(ONT) provided by wholesale Nucleus Connect, only has 4 Gigabit Ethernet with no phone ports meaning if an ISP want to provide you voice service, they need to provision it on their own supplied customized router thereafter the ONT.

2) Google Fiber / TNB Allo



All participating retail ISPs/RSPs needs to provide their own customized router thereafter the fobre modem(ONT) according to packages they subscribe. If the customer subscribes a plan with voice service, they need to provide a router that comes with a FXS RJ-11 phone port for their customers.

3) TM's HSBB

This is the most messed up setup which greys the line between a monopoly provider that is confused of what is their role as a wholesale layer 3 provider.They provide a fibre modem(ONT) which has 4 ethernet ports with phone ports on it which only their own retail ISP, Unifi can utilize it.

Second, they clearly define that only the Ethernet port 1 can be used for their Unifi service while other retail ISPs must use port 2. In addition, all other ISPs which is forced to use Ethernet port 2 have CAPPED speeds restrictions according to their subscription plan profiles giving their services an inefficient effect called a BUFFERFLOAT.

What is a BufferFloat/Double Level Speed Capping?
You tie 2 knots of a pipe on both ends and imagine one knot restricts water flow by user account profile and the 2nd knot as ONT speed restriction profile. What happens? The pipe will blow up in the middle causing it to burst overtime and causes wastage/inefficiency. It'll also lead to increase latency and unnecessary slowdowns.

Few years back TM Wholesale allowed subscribers to change ISP providers by just signing up with your 2nd ISP(Maxis/Celcom/DiGi) directly, have their techs come over, plug in their routers into port 2 and allow you to continue using 2 routers from different ISPs simultaneously on the same fibre modem(ONT) until you decide to to terminate Unifi/the present ISP you're using later.

This convenience and transition of switching ISPs was very useful to users as they didn't have to worry about giving up their ports and allowing it to be quickly snatched up by their neighbors who are on the long waiting list.

TM Wholesale wasn't too happy about this, they got red eye losing customers to other retail ISPs easily without getting a chance to tie them up with long unfair contracts. They changed the rule by making it compulsory to apply for the ISP you want to switch to, have them issue you a transfer request number to be given to your existing ISP to inform them that you're terminating their service, then wait till the date of installation for both sides to take action(existing ISP to terminate/new ISP to install their router/equipment).

Which now brings up the question and open up the "cans of worms":

1) Why did they in first place provided a 4-port fibre modem(ONT) to customers when they're not ready to allow subscribers to set up 4 different ISP accounts on the same line as long as the aggregate speed of 4 ISP accounts do not exceed the total speed of 2.4Gbps GPON native connection speed?

Shouldn't it be fair that every retail service provider(ISP) that uses their wholesale service must provide their own customized router/model to sell their services(voice/data/IPTV) only AFTER the fibre modem(ONT)?

2) Why did they cap their subscribers ONT intentionally for competing retail ISPs/RSPs to create the BUFFERFLOAT effect when you're a wholesale provider that should be fair to all retail providers that are on your network.

3) If you impose a restriction of only 1 ISP can only be activated on each fibre modem(ONT) at one time, why did you provide a 4-port ONT in the first place? Why a customer must inform the existing ISP of their intention to transfer and can't retain it first before deciding to terminate it later once the 2nd ISP is up running or decide to only terminate it months later when no longer in use?

The formula of 4 different ISPs on 1 fibre modem(ONT) = aggregate/total speed of 4 accounts/routers must not exceed 2.4Gbps GPON port.

4) Why Unifi plans get the unfair advantage of not having their package speeds capped at double layer and they get to use the phone port on the fibre modem(ONT) for their voice services but other ISPs cannot?

These are all EVIDENCES of unfair practices that a monopoly wholesale ISP. Our government has made the BIGGEST mistake awarding this company our national broadband initiative and open broadband project.

This post has been edited by Candy12: Aug 13 2020, 06:21 PM

No problem.

I used to have 3 fibre services at home. Unifi, Maxis and Ohana. All 3 connected to the same TM BTU. Port for Unifi, Port 2 for Maxis and Port 3 for Ohana.

It's a problem now. They've disallowed it for home setups unless you apply for approval for special cases.

Your case is special.

This challenges the idea why people switching providers cannot occupy port 1(Unifi) & 2(Maxis/Celcom/DiGi/ViewQWest) anymore but must first provide TR(transfer request) to hand over to existing ISP in advanced for termination?

Read my logic question above questioning this motive.

There's another situation:

Let's say my existing ISP contract has only 1-3 months left, I can't wait anymore to switch ISP but I don't want to pay early penalty charges of RM500/remaining months for nothing which is more than keeping my existing ISP account until contract end date then only terminate.

I rather pay 2 bills to different ISPs for the next few months which is cheaper than to pay 1-off RM500 cut off the line totally for nothing.

So why can't I just apply for the ISP, have them install their router on another port of my fibre modem (ONT) for the time being running 2 services simultaneously until my contract ends then terminate my existing ISP later?

This post has been edited by Candy12: Aug 13 2020, 06:35 PM

Another question, for TM's unfair remaining months early termination fee.

If let's say I still have 5 months before contract ends, I terminate my line and the early termination penalty kicks in for my next bill which is say RM100 x 5 = RM500.

Why my line still gets cut off and I can't use it anymore but still pay remaining months?

That's cheating. Duit kena makan but cannot use line immediately as soon as it gets disconnected on request.

Before my Taman have Unifi, I using friend house and subscribe Maxis Fiber on top Friend Unifi.
Bridge Unifi ONT LAN 2 to Ubiquiti --500meter--> Ubiquiti to Maxis Router.
My friend use 100mbps Unifi, while I using Maxis 300Mbps (= 400Mbps)
It works, as long not exceeding 1Gbps, even though Fiber capable 2.4Gbps, end port become 1Gbps across LAN1-4

Yes, I feel unfair advantage Unifi put other provider having hard cap, bufferbloat + latency buffer.
I doing some assignment to submit to MCMC about Unifi put other provider poor service, especially Unifi make Maxis "Latency Buffer" this make ping increase ~10%
Many gamer opt-in Maxis because of Routing to Singapore Gaming Server & Services, and no PORT getting filtered or block, PS4 and Xbox run well on Maxis, IPv6 quite matured, so Unifi doing nasty stuff.

I am running 2 services to my home right now. ETH1 is used for Unifi and ETH2 is used for Maxis. I found that Maxis line is much more stable and better for video streaming. Both are running with 300Mbps.

This right here is exactly what I was asking about. Thanks for the reply. Cheers

To dial the PPPoE u will need a 2 router or use Miktrotik(if u plan to combine both connections under 1 machine).

Or you can just transfer the ownership to the other willing person. BTW what package is your unifi right now? Looking for cheaper unifi 300Mbps> if theres any

This post has been edited by Gregar Forte: Aug 15 2020, 10:18 AM

Is that an official statement coming from TM HSBB Wholesale?

I'm reading different things at other threads saying that you need to apply with the new ISP you want to transfer to first to acquire a TR(transfer request) no, then inform your existing ISP your intention to switch to a new ISP with the TR letter given to proceed with the line termination on the specified instllation date.

If you say you can have 2 or upto 4 ISP accounts running simultaneously on the same fibre modem(ONT), then why need to apply TR first and inform your existing ISP?

Just apply straight with ISP you want to switch to have them come over set up your 2nd router on another available port(1-4) then only once successful up and running only apply to terminate your existing ISP towards bill cycle.
That way you don't risk giving up your port or have any downtime. Can a not?

Also loophole hint:
If you're using another ISP other than Unifi and your contract nearing end(few months left), this is the BEST time to apply to SWITCH to Unifi, but keep your existing ISP PROFITING from the RM500 rebate at the same time get the 42" TV for FREE. Use 2 services simultaneously on same ONT/BTU with the few months left then only terminate the ISP. RM500 there got UNTUNG because your remaining months is less than the early termination rebate.

So what is the OFFICIAL ruling?

Can HSBB home users apply for more than 1 ISP to share the same fibre modem/ONT at the same address without needing special permission by default?
We NEED a proper CONFIRMATION here.

I am not sure what are you asking for proper confirmation.

I was a Unifi user before opted to get Maxis. Heck, I was using 800 Mbps previously and I just stopped my subscription after years of using. Switched over to Maxis and it was smooth sailing until 1 day whereby (my suspicion) 1 of my neighbors had his unifi installed and my maxis went kaput for about 3 weeks. The horror to get it fixed even though in the end maxis did rebate me.

Had to wait a slot from unifi techs to come over and check the infra. Once they did, the line was okay. My suspicion of the orevious unifi techs that were installing my neighbors unifi fiddling with my fiber cable might just be true.

During the chaos, unifi had promotions for its 300mbps but the downside is u have to take the unifi tv. I signed up and about a week later they came and lay a 2nd fiber cable into my house. In the end it was for vaim as I don't really need the 2nd cable but now it's available to be used as a spare. They just setup the ONT for ETH1 again and got it connected.

My reason to get it installed was that I am working from home and needs internet connection badly. With capping of mobile data, it won't be feasible to have large data transfers between my laptop and office's server.

Like I mentioned, I have both running simultaneously now and load balanced them together using mikrotik router.

Bufferfloat is one of many issue that is holding some people switching to Maxis, unless their taman infra is by Maxis. There ought to be another fibre infra provider, or maxis should invest more in providing infra rather than renting from the landlord ISP.

Well you cannot do that anymore starting March or April this year. At least that is what I get to know for TM's line. You need to register with new provider and submit transfer ID to existing provider. The existing provider will then terminate your line when new provider come to install. However if your new provider do not come on time to install, you risk having no internet if your current provider terminate the connection before new provider complete their installation. This is what happen switching between UniFi to Maxis and vice versa. Don't know how it goes for Allo and the rest.

This post has been edited by YoungMan: Aug 15 2020, 03:13 PM