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 TnG eWallet Discussion Thread V1, eWallet, PayDirect

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evonnewoon
post Jan 27 2025, 05:45 PM

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QUOTE(knwong @ Dec 25 2024, 07:35 AM)
Sigh

Saw another 5 fraudulent transactions *Google Facebook Mountain View* performed using my VISA card last night. Currency is BDT - Bangladeshi Taka. Filed another refund claim, even though the first claim is not even refunded yet. Decided to get a card replacement but there's a replacement fee of RM15!  bangwall.gif

Very frustrated. TnG is not a bank. Other banks would have a call centre to complaint to and they'll immediately lock the card and send a replacement card for free
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I am facing same issue as you, how long does it takes to resolve and refund your money?
evonnewoon
post Jan 27 2025, 06:46 PM

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QUOTE(knwong @ Jan 27 2025, 05:48 PM)
A month if not mistaken
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That's quite long, but nvm... Anyhow you do manage to retrieve the full fraudulent amount back right?

 

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