Unbelievable. Never going to top up using TnG again. It failed twice in a row and the 2nd time is not refunded

Just spent RM82 at Giant (~1pm) and surprised still get the Gembak 12% CB..

Also received RM10 Giant voucher (TnG spend RM80 get RM10) and another RM5 Giant voucher (lucky draw by Giant)...

i found out that there is a tng event at sunway pyramid (probably all sunway outlet) which starts from 27 Dec 2019 till i forgot when already.
this event cannot be found at any website (tng or sunway), it is like spending RM68 in single or max 2 combined receipt paid by tng ewallet to get a lucky egg.
inside the egg got something worth over RM200/phone/tng reload pin etc.
maybe someone can share the photo as i forgot to snap the picture and seldom go sunway mall.

Saw this on TnG FB but no T&C published.

yes, this one

i think if someone take the photo would be better to know what to be won

can easily spend that amount in retails like uniqlo but they don hav tng 

I thought already ended?
Got pic?

that's mean they follow the sms time , this is the correct way. If not ppl will dispute with them. 

Not everyone has SMS. I didn't get any SMS.

For those who double reloaded. You will notice the transcaction ID for the first reload (pending) is earlier than the second reload (succesful reload). Althought it the date / time is posted at the later time.

No.
For me it doesn't matter so long I got the cash back.

https://www.tngdigital.com.my/gch-random-cashback
T&C: https://cdn-web.tngdigital.com.my/images/Gi...aya/GCH-TNC.pdf
FAQ: https://cdn-web.tngdigital.com.my/images/Gi...aya/GCH-FAQ.pdf



https://www.tngdigital.com.my/hotlink-reload
T&C: https://www.hotlink.com.my/en/terms-conditi...-n-go-cashback/
FAQ: https://www.hotlink.com.my/en/support/lifes...-n-go-cashback/



https://www.tngdigital.com.my/grocer-online-penang
T&C: https://cdn-web.tngdigital.com.my/images/Gr...rocerOnline.pdf
FAQ: https://cdn-web.tngdigital.com.my/images/Gr...rocerOnline.pdf

An update for my case in case you are interested or for others' future reference.

I made a call to TnG e-Wallet CS and my call was picked up instantly, good job on that. I was told for refunds, will need to be validated first by their team before can be released back to us. I did ask why I didn't need to do that for my previous refunds as they were refunded back to me directly. He couldn't answer me. Anyway, after the call, the procedure is CS will send us an email to provide some information for this refund. I have received the email from him and already replied back to him. He assured me will be processed soon.

So, if you don't receive back the refund instantly in your wallet, then can try calling CS.

Hi, sis

I also facing same problem. Lazada notify refunded complete but tng hvnt update the refunded amount.
But my Lazada wallet transaction do capture the refunded amount, even though I pay via tng.
However, I think the refunded amount did not add in to my wallet balance.

Do your lazada wallet transaction capture the refunded amount?

Updated: After i submit screenshot of transaction to CS, they close ticket and saying Lazada will refund money to me, lol

Oh, my Lazada wallet doesn't have this amount. My previous refund also went back to TnG as I used it to pay.

My ticket hasn't closed yet, I hope. I still haven't received reply from them after I sent in the required information.

Update my case, Just received refund today. Ngam ngam 5 working days

I also got mine at 2.30 p.m. just now. Otherwise I will call again later. Case closed for me.