Ooo...i only have Amex 5%. thanks for sharing

Can't top up to TNG ewallet, but can use for weekend pump petrol to get 5% CB lo.

Debit card cashback RM5 Fully Redeemed

thx bro

below are my email to bnmtelelink cc to tng.

Dear BNM,

Touch 'n Go eWallet is having Shell cashback promotion until 9th Feb 2020. I went to nearest Shell to fuel up RMxx.xx petrol for my car on xx date. The promo is: Spend RM40 and above in a single receipt via Touch 'n Go eWallet “Pay” function to get RM5 Cashback to your Touch 'n Go eWallet (reference: https://www.tngdigital.com.my/shell-rm5-cashback ).

However I didn't receive the RM5 cash back as per promo even I am eligible for it. Further checking from trusted online forum, I can see the other customer able to get the said cashback after performing the same transaction on 10th Dec 2019 (reference:  https://forum.lowyat.net/index.php?showtopi...00&p=94812884&# ).

After I check detail cash back history for my account, I just realize all this while I just receive RM0.10 cash back despite joining various promotion since xx date ( pls refer to detail transaction history as attach )

Since all Malaysian e-wallet operator regulated under BNM, I want to make official complaint about dishonest promotion by Touch 'n Go eWallet by TNG Digital Sdn Bhd. I feel cheated after they didn't fulfil what they said as per ongoing Shell cash back promotion.

Thank you.

have u checked with TNG first whether ur account is tagged 'under risk'? account tagged 'under risk' will not get any cashback from promos
did u escalate to TNG regarding 10 cents issue and they recover ur account?

TnG knows who are you on LYN and linked to which account?

I called TNG and the lady said the CB for Shell is fully redeemed yesterday but she doesn't know the time. Since a member shared the CB SS for yesterday 1pm++ so should be in between 1pm to 9pm.

**Not sure is that true info from the customer service lady

under risk mean account won't get any cashback from promo and only get fixed RM0.10 from daily / seasonal cashback due to their system detected the account have multiple logins in different devices or the device have multiple logins of different account.

probably just coincidence, ur account not under risk because they wouldn't resolve 10 cents issue that quick

How do i know if my account under risk?
I do have 2 login accounts in my mobile, sometimes i'll switch them

That explains everything.

Even changing phone also may flag "under risk". I have changed to a new phone but yet to try out, later will try to see if I'm already enrolled into 10c club.

[attachmentid=10375738]

source:
https://www.tngdigital.com.my/etunairakyat

And don't tell me 10¢ club cannot get this free rm30 too

It is a regulation by BNM, it applies to all e-wallets. If don't verify how to know who you are to get the rebate.

Anyway, I'm not eligible for this rebate, so nothing to do with me I guess..

---

4-day carnival in Mid Valley and TnG is partnering here, every stall accepts TnG e-wallet.

Purchase above RM 35 in the carnival with payment via TnG e-wallet, can get one free set of stainless steel straws.

You can also purchase popcorn and bottled drink for RM 0.10 each with TnG e-wallet.

Mine received on 16th

Govt want to encourage people to open/try an ewallet, in long term (by 2025) we can stop using cash. Govt don't have to print banknotes, businesses don't have to transport cash and stop using cash/cheque deposit machine, we don't have to waste our time/fuel to get cash from ATM.

this is all ideal and good only if there is a stable mobile internet connection to support this.

occassionally, i would end up paying cash as my mobile signal is lost when entering / dining at a shop and it take ages for the phone / wallet app to re-connect.

I have not receive it. What time u reloaded? I 1 pm and 3pm my sibling wwallet

Choose the one that you can withdraw..

once only for any ewallet. keep track by ic. If multiple time, people will abuse

dont care.. i jz sent.. desperate already.. need to ask for my hsbc cash back rm30 though reloaded at 00:11AM 1/1/2020!

what/how about:
https://www.touchngo.com.my/CMS/Personal/Cu...stomer-Service/

throw them the printscreen for 00:04:01 if your time is less than that and ask how come?

So fast go to BNM, let TnG explain themselves first.

emel tng first cc to bnm, after got useless reply frm tng reply to bnm cc to tng hahhha

How long did they reply your email?

Though I have complained few times to BNM and it was proven effective but I always give chances to these institutions to respond first before escalating. Only if the response is unsatisfactory, then I will pursue further. Nobody likes to be escalated without given a chance to explain.

I m willing to be your trash can..throw the balance to me.hahaha