In the TnC, it is stated that, it's possible that the cashback is not given if the user has reloaded with a debit card before.

If BigPay is considered Debit Card and the user have used it before, then no cashback.

Paid 2 X RM 20 at 7-11 on 29th evening.
Just got 2 X RM 4 today.

Just checked. The promo regarding unifi is not stated fully redeemed.

After calculating my expenses and cashback for April 2020, I can conclude that :

TNG WALLET E-COMM 2 is eligible for cashback (has reloaded on 31/03 but it was posted on 01/04)

TNG-EWALLET ECOM 2-EC is not eligible for cashback (started appearing on April reloads)

Since my FCB card is already registered in the app, my reloads are done through Quick Payment or Manual Reload. I didn't try to remove and add a new card reload method.

Not at all if you don't consider the one transaction that was done on 31/03 but posted on 01/04

T&G e-wallet cannot cash out. Maybe when cancel the wallet for good, you can ask for refund... Idk.

That's why I kept the amount very small and always use Quick Payment which enables me to pay the exact amount without topping up.

Dear XXX

Thank you for reaching out to us. We are sorry to hear that you are not able to reload your eWallet with your credit card at this time. 

The function to reload your eWallet via credit card has been limited because we noticed that there have been suspicious activities on your account. You may still reload your eWallet balance using your bank account directly via Online Banking (FPX) , Debit Card or Reload Pins.

In order to restore full functionality of your eWallet account, kindly provide the following documents.

If you are the credit card owner:
I. Latest available credit card statement for the credit card used that shall display the following details:
a. The card owner’s name; and
b. The first 6 and last 4 digits of the credit card number (please ensure you mask the middle 6 digits of the credit card number)

If you are NOT the credit card owner:
I. Authorization letter from the credit card owner which includes:
a. Full name of credit card owner;
b. IC number of credit card owner; and
c. Relationship with the credit card owner.
II. Latest available credit card statement for the credit card used that shall display the following details:
a. The card owner’s name; and
b. The first 6 and last 4 digits of the credit card number (please ensure you mask the middle 6 digits of the credit card number

In order to prevent this from happening in the future, we encourage you to refrain from reloading your eWallet via credit card and conduct an instant cash out via Go+.

TNGD reserve the rights to suspend or terminate the eWallet account for repeated offenders involved in suspicious credit card reload activities.

We hope to hear from you soon

Best Regards,
Touch ‘n Go eWallet Careline.

Why do you place TnG first?
Besides GO+ 4% promo and monthly 7E promo, I don't find anything interesting with TnG.
Shopee better with the cashback.
For point based reward, Grab tend to be better than Boost

Today, I compared paying in Japan within few minutes difference between TouchNGo E-wallet (QR Payment) and BigPay.

BigPay charged RM 1 = 30.73698 yen (transaction pending but won't run away too far)
TnG E-wallet charged RM 1 = 30.99977 yen (conversion on the spot)

It seems Alipay network charges is cheaper than Visa.

Alipay is widely accepted here (convenience store, small restaurants, etc). So, touch and go e-wallet can be used widely provided you have Internet connection.

Actual rate is RM 1 to 31.4 yen.
BigPay has a difference of 2.1% (transaction still pending)
TnG E-wallet has a difference of 1.3% (transaction posted)

I didn't sign up for the TnG Visa card since someone showed previously that BigPay is better than TnG Visa Card.

it might when it stops credit card reload or increases the reload fee for CC.

This post has been edited by Gabriel03: Sep 5 2025, 02:35 PM