This posted 6 hours ago in TnG e-wallet Facebook

I think database link up to LHDN, that how to know qualify o not.

If uses LHDN data, mean 2018 income

Which e-wallet to choose is up to individual. See which u prefer or brand conscious

TnG e-wallet CEO is on BFM radio breakfast grille now

Can listen to know more about TnG e-wallet direction

Nobody bother / believe on this post ???

Just open my TnG e-wallet app and I saw this!
It's back???

Based on FB, still got problem

Oh my .

I spent RM50 on 18 Jan, wondering manage to queue for CB o not

RM8 CB just masuk

+1

have you called the CS to find out?


Pls share after u called.

Thanks

Hello, let me share my journey on CC reload blocked by TnG and waiting answer till now.

As Go+ launched at the end of March, I cash-in RM100 to try and cash out on 4 Apr to test on how fast it transferred into my bank account. After that, I had multiple reloads via 3 CC on 6, 7 & 8 Apr. I waited for a few days and cash-out big amount on 12 Apr.
I continue the routine again and cash-out another big amount on 19 Apr.

On 27 Apr I discovered I was unable to reload via CC, thus emailed to Careline, with the subject: Reload issue.

CS emailed back with 1 to 5 steps to follow:

After I tried all 5 steps, I replied to CS saying still not working on the same day.

On the same evening, CS replied with title: BREACH TERMS AND CONDITIONS (RELOAD CC)


Since then, I have been waiting for an answer from TnG whether to unblock CC reload or not. CS said normally it will revert within 7 working days, but today is 9th working day, the CS said it will escalate to the relevant team.

wish me luck getting answer.

i no more top-up after 19 (consider as 3rd withdrawal), until 27th, baru realized kena blocked.
so not sure which day being blocked.

my screen only have max RM100 value.
after i keyed in my pin, it showed "error" We're sorry, the prepaid amount selected is temporarily out of stock.

just received email updates from careline... citing insufficient doc reason and request additional 2 cards statements.

i was thinking which cards it belong... and after checking its my PBB Visa And SCB..

as for SCB, i can understand as it is my frequent reload card but PBB? i checked back my excel, i used my PBB between Apr 2019 till Oct 2020.... reloads values from RM20 to 100. (in early days, only reload when want to pay...hahah)

Reading the email again. it just state "statement" which details like earlier email.
i will provide 1st page of CC statement and blanked the values like earlier email. i think/guess/suspect they will request another card supporting doc after 7 working days and keep delaying without giving answer ! Dont know what's TnG gameplan on this... like never ending, too much resources to kill?

So far nobody report successful got unblocked right?

If I get unblocked, will not ever touch Go+ (aka withdrawal)

Did u emailed CS requested to unblock?
Or it just unblocked without notice?

Good to hear another report of unblock.

Update for my case

Called CS for updates

Once she got my case reference, she seem have the answer

She said TnG received full complete documentation and need 14 working days to process and complete the investigation.

So she counted on the day received my documents and it's on Raya... Counting to 14 working days...

My case may or may not solved by 1 week of june

Call the careline 03-5022 3888

Mentioned your case reference, CS will says highlight escalate ur case to relevant team

congras.

awaiting my turn for 1st week of june....