But basically auto reload/quick payment only works with credit card now. It used to be debit and credit card both work.

Yes we still got choices. But the most convenient option is now more limited. Plus credit card charges 1% for auto reload, making it a lot less useful compared to other manual options.

updated TNG Visa transaction limits...

A merchant has refunded money to my TNG e-wallet but I did not receive it. Contacted TNG and provided all the details and it has been more than 2 weeks with no updates. Their CS sucks and not helpful. Any idea on how to escalate it?

Check with the merchant to see if the money rejected by system back to their wallet.

Merchant provided the transaction id and the refund shows successful from their end.

I'm in a similar situation. Transaction failed at merchant end on 18 April, and merchant confirmed twice in writing. Until today TNG have given me the most unhelpful useless responses (investigating, will update when they have details). It's ridiculous.

ky118 and lilsunflower


If there is no favourable response from TNG Digital, you may lodge a complaint via the complaint form in BNMLINK website, which is handled by Bank Negara Malaysia.


https://bnm.gov.my/contact-us/complaints#filtering

Why tng cs so chowkia one ? bukan pun company bawah pokok but service is akin.

Thanks, I will do this.

Hi, did you ever get your refund? Mine's still not moving, since 18 April. I submitted to BNM but no resolution yet.

Update - after writing to BNM, I got an acknowledgement from TNG about my complain. Refund finally received today 19 May (transaction was on 18 April).