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 TnG eWallet Discussion Thread V1, eWallet, PayDirect

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songokujames
post Apr 22 2025, 08:49 AM

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QUOTE(Alternate Gabriel @ Apr 21 2025, 06:26 PM)
Recently I'm also facing another issue when reload my touch n go card inside the app using the NFC method. I have RM10 inside my main e-wallet account.

When I tried to reload, suddenly the app hang and I'm unable to reload the card. I tried to reload for 2nd time, successful. Suddenly touch n go went automatically topup another RM10 to my account and they charged my credit card.

I've never choose auto topup to my account in the first place and never experience this issue from the day 1 I'm using the app.

Gosh, I think I'm just one of the unlucky Malaysian that have tons of problems using the app.
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other than the auto reload feature, there are also quick payment feature using the bank card, you may check whether this feature is turn on.
beLIEve
post Apr 22 2025, 09:14 AM

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QUOTE(Alternate Gabriel @ Apr 21 2025, 06:26 PM)
Recently I'm also facing another issue when reload my touch n go card inside the app using the NFC method. I have RM10 inside my main e-wallet account.

When I tried to reload, suddenly the app hang and I'm unable to reload the card. I tried to reload for 2nd time, successful. Suddenly touch n go went automatically topup another RM10 to my account and they charged my credit card.

I've never choose auto topup to my account in the first place and never experience this issue from the day 1 I'm using the app.

Gosh, I think I'm just one of the unlucky Malaysian that have tons of problems using the app.
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Whenever you encounter problems, always check your Transaction HIStory. Usually when there are problems, it tells you not to reload again and wait a period of time. Within this period of time, you can check the Available Balance (yes, you need to remember your last Available Balance in order to compare) or Unposted transactions on your card to see if T@NGo charged your card.
PJng
post Apr 22 2025, 12:07 PM

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QUOTE(Alternate Gabriel @ Apr 21 2025, 06:16 PM)
I've never thought that deleting my Touch N Go E Wallet account would be such a frustrating experience.  shakehead.gif  doh.gif
When I tried to delete the app, the app mentioned there's an error occurred and also mentioned that I have pending services that haven't settled.

1) I've contacted their Live Chat team. The staff informed me that I have pending toll services that I haven't settled. Topup my account. Waited for more than 24 hours, no deductions happened. Checked back my transactions, I've checked they have charged on my pending toll transactions on early March.
2) Call their call centre team twice. Different agents provided different response. One of them asked me to provide error screenshot by email etc.

I don't know why it's such a difficult experience to delete the app. All of the 3 agents really lack experience in handling customer issues.

I'm totally done using Touch N Go app. I'm moving back using Cash, card or qr payment using banking app.

If I want to reload my touch n go card, it's better I just go reload at Caring, Watsons. No wonder I've seen a lot of complain on their FB Page.
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what, app deep into system cannot be delete?
winmxbb
post Apr 22 2025, 12:10 PM

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QUOTE(PJng @ Apr 22 2025, 12:07 PM)
what, app deep into system cannot be delete?
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System design issue.

ben3003
post May 15 2025, 07:20 AM

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Cant topup using credit card, anyone still ok?
jimbet1337
post May 15 2025, 08:59 AM

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QUOTE(ben3003 @ May 15 2025, 07:20 AM)
Cant topup using credit card, anyone still ok?
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Topup using credit card at 8am this morning. No issue.
lowkelvin
post May 15 2025, 06:36 PM

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Does anyone received Bonus Reward for 8.88% CNY Prosperity Campaign?

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codenamew
post May 17 2025, 11:52 AM

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Hello everyone. Does anyone experienced any issue reloading TNG eWallet using HLB cc? I’ve tried to reload 2-3k but to no success. The screen keeps showing Failed Payment. As far as I’m aware, my wallet tier is premium. Perhaps someone can advise me what could possibly go wrong?
ClarenceT
post May 17 2025, 12:25 PM

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QUOTE(codenamew @ May 17 2025, 11:52 AM)
Hello everyone. Does anyone experienced any issue reloading TNG eWallet using HLB cc? I’ve tried to reload 2-3k but to no success. The screen keeps showing Failed Payment. As far as I’m aware, my wallet tier is premium. Perhaps someone can advise me what could possibly go wrong?
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Try RM495 (RM499.95).
blahbleh
post May 17 2025, 02:28 PM

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It’s a weird behavior. Last time I have no problem relating 2k or 3k in one transaction. Recently any reload above 1k just prematurely failed, have to reload below 1k only can pass.
codenamew
post May 17 2025, 06:52 PM

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QUOTE(ClarenceT @ May 17 2025, 12:25 PM)
Try RM495 (RM499.95).
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Hmm reload myr1367 successful, but subsequent reload of 1k failed until I reduced it to 560. Not sure if it’s TNG limit or my cc daily tx limit. I doubt so. Weird.
jsnhoh
post May 19 2025, 09:26 AM

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QUOTE(codenamew @ May 17 2025, 11:52 AM)
Hello everyone. Does anyone experienced any issue reloading TNG eWallet using HLB cc? I’ve tried to reload 2-3k but to no success. The screen keeps showing Failed Payment. As far as I’m aware, my wallet tier is premium. Perhaps someone can advise me what could possibly go wrong?
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Reloaded 1K yesterday, no problem.
jonthebaptist
post May 19 2025, 02:27 PM

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Use to be able to reload from my phone nfc, now can't, what's the issue? How come so shit now?
cybpsych
post May 19 2025, 03:40 PM

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QUOTE(jonthebaptist @ May 19 2025, 02:27 PM)
Use to be able to reload from my phone nfc, now can't, what's the issue? How come so shit now?
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ask tng
Medufsaid
post May 21 2025, 05:03 PM

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QUOTE(Medufsaid @ May 21 2025, 05:02 PM)
tng ewallet A+ Rewards giving 80% off for basic monthly plan. basic annual plan 50% off

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David900924
post May 22 2025, 01:36 PM

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I wonder, what the things to redeem with tng points, I always play lucky draw, never win anything just to avoid points been expired XD
ClarenceT
post May 22 2025, 02:01 PM

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QUOTE(David900924 @ May 22 2025, 01:36 PM)
I wonder, what the things to redeem with tng points, I always play lucky draw, never win anything just to avoid points been expired XD
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Medufsaid
post May 22 2025, 03:27 PM

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ClarenceT when i click on those reload pin with pts it'll say sold out
ClarenceT
post May 22 2025, 03:39 PM

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QUOTE(Medufsaid @ May 22 2025, 03:27 PM)
ClarenceT when i click on those reload pin with pts it'll say sold out
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Should be selling like hot cake.
I think refresh daily at 12am.
I bought 2 similar items at around 1am in late April.

This post has been edited by ClarenceT: May 22 2025, 03:44 PM


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David900924
post May 22 2025, 04:18 PM

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QUOTE(ClarenceT @ May 22 2025, 03:39 PM)
Should be selling like hot cake.
I think refresh daily at 12am.
I bought 2 similar items at around 1am in late April.
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I type on search in gorewards, no existent, they removed it?

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