Pls read my response and the post I was responded to. It was referring to Aeon. No one is talking about Aeon Big here

Why should TnG know what pin number did we use or if our pin number is as simple as 12345? If they are able to find out our pin number, then something is vry very wrong with their security.

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TnG eWallet Go+ Bonus

Yes, but for security purpose, no one should have access to the pin number, not even the IT personnel. They should secure it in a way that in case it was forgotten, reset is the only way to go. So if you're telling me TNG knows your pin number while investigating your money loss and claims that you're not entitled to money back claim bcz you have some simple/easily identified pin, that's outrageous as we should then challenge their security as to how would they know

Instead or blaming on TnG, why not point the fingers to the users who misuse the cash out function?

Soon or later, the credit card/banks are goin to remove the cashbacks for ewallets just like what happened to Singapore banks. Some people are genuinely using this cash out function, but unfortunately too many ppl abusing them in the market

I cant see the duitnow transfer button. Is it only available on the android? I tried logging in again tho

Did not work for me. I guess they still needed some time to refresh the system after the maintenance this morning.
Would be very useful for me to transfer money to friends bank account for meals etc.

Now they have a new one for transfer money out from TnG ewallet via duitnow. Thats what some ppl have the button and some dont (like me)

Are u using iphone? Android works though

Ok that's nth to do with phone then. Coz my Android works but not iphone and some ppl using Android have the buttion

Same my DN showed up just now. I did nothing though

Tbh there are much more ppl in the country needing money and other projects in the country requiring overhauls. But the gov decided to spend on these youngsters for Starbucks? I cannot brain this. Might as well use the funds to get more laptops for the students.
And this whole epemuda thingy causing a lot of problems to ewallets ytday.

None of the TnG vouchers listed by someone above is SME to me. All of them are big food chain or retail chain LOLs
Epic fail execution. The rich gets richer the poor gets poorer

Did u get to activate the dormant card? I assume you have that unused for one year hence it was dormant? Get to use it after that?

did you manage to get in touch with the CS with the answer? I am wanting to look for one trasaction in last year too.

I called them the other night, at about 10pm+.
My ewallet was registered since early 2020, and i had transactions througout 2020 as well. somehow the CS only managed to trace my transactions from mid 2021 onwards. Instead of double checking, she immediately told me that i did not have any transactions prior to that nor for the year 2020. (I was tracing a particular trans in 2020)

Then I told her i have the reload invoice emailed to me whenever i reloaded TnG ewallet with CC, gave her that invoice no. and she still could not find it. Yet she repeated that there was no trans in the year 2020 and questioned me if the reload invoice was for another TnG ewallet accounts. Yes, I used the term 'questioned' here as her tone was not pleasant at all, she was probably preparing to log off work and go home as it was close to the CS hotline working hour end time. Terrible.

I insisted that was for the said account and requested to speak to her manager on duty. Without much surprise, her manager repeated the same thing. The very first transaction they could view from their system was in mid 2021 and it was a reload. I had to ask him what was the reload amount (RM100) and the balance after reload (RM120.50). It matched with my invoice reload for the said reload in mid 2021. I questioned him back that where was the extra RM20.50 if there was no transactions prior to this? Then only he realised about that and decided to escalate this to their backend team for checking.

I suspect that they are only allowed to view the transactions up to certain time period. And they could have just told me that and will get back end team to check.

But then I am surprised that they do not have a little critical thinking at all or a simple double check to make sure the information they're telling customers are correct. Pure lazy.
I thought Shopeepay CS was bad, I never thought CS from TnG which is a more well-established organisation is not any better than Shopeepay.

Would that pose a risk to you when speaking on the phone with them
? I heard that they could try to fish something from your phone while having the line connected and the longer the better for them, but not sure how true is this. So I try not to speak too long with them when I sense something not right or it's just a scam call

What the heck, I didnt know they would block the account if it is not using for sometimes. Seems like this TnG likes to block or inactivate people one, the physical card also will go inactivated if not using for a year and now this ewallet also can be blocked and making it hassle for account recovery?

Isn't that it is unsecure anymore since TnG knows which card we are using with the card details? It's a security problem.... there are too many CC fraud scams happening nowadays...

I can vouch for this today. Received an email for a query I had a month ago (yeah it took them a month to revert!), And the email reply was not even something I expected nor could help resolve my query on asking for transaction reports for the past year.

Instead they asked me which merchant was a transaction ref number related to? I found it so weird that they asked this question, went on to check, it was a freaking reload into the ewallet. The TRX ref started with EWR which means it was a reload invoice number, not a payment or merchant related transaction. What sort of stupid question they could ask