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 TnG eWallet Discussion Thread V1, eWallet, PayDirect

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sj0217
post Jan 8 2020, 12:44 PM

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QUOTE(rooneybeckham @ Jan 8 2020, 12:32 PM)
Seems super tiny hope sweat.gif
Those reload later than 00:04:00 hvnt received cash back..
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Should be reloaded after 00:02:40 wont get it
sj0217
post Jan 8 2020, 05:20 PM

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QUOTE(akafoz @ Jan 8 2020, 05:16 PM)
user posted image
user posted image
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Thanks for your sharing!

QUOTE(fruitie @ Jan 8 2020, 05:17 PM)
Thanks! You reloaded RM 188x2? :confused: Why not just RM 150? laugh.gif
I will ask my colleague if she wants to pursue with TnG.
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Ya oh, I will check with TNG about this too... ☹️
sj0217
post Jan 9 2020, 02:39 PM

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QUOTE(spreeeee @ Jan 9 2020, 02:09 PM)
dont care.. i jz sent.. desperate already.. need to ask for my hsbc cash back rm30 though reloaded at 00:11AM 1/1/2020!

what/how about:
https://www.touchngo.com.my/CMS/Personal/Cu...stomer-Service/
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QUOTE(fruitie @ Jan 9 2020, 02:10 PM)
Errr.. Then, I will find a better channel. biggrin.gif
00:11 no hope lo.. I'm helping my colleague to file hers 00:04:04 since there is someone few seconds after her got cash back.

And the link you just attached is for the physical TnG card... sweat.gif

I know these are the channels: Customer Careline: +603-5022 3888 | Email: tngewalletcs@tngdigital.com.my
Just wanna know which way is more efficient and effective only.
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Based on people sharing in HSBC thread, it should be feedback to bank but not TNG ??

I have reach out to bank by sending email, waiting for their confirmation
sj0217
post Jan 9 2020, 03:22 PM

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QUOTE(fruitie @ Jan 9 2020, 02:48 PM)
Why bank? I'm just wondering. hmm.gif
TnG is the one crediting... hmm.gif Never mind, try TnG first.
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🤔 No worry, can just send both for checking and confirmation
sj0217
post Jan 10 2020, 02:16 PM

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QUOTE(fruitie @ Jan 10 2020, 02:11 PM)
If 3 weeks, I will first give them my expectation (a realistic one) and if they can't fulfill, then I will escalate.
I asked my colleague to send to TnG.
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I have raised to TNG Customer Service as well.

Email sent yesterday around afternoon and email replied today morning, asking for personal detail from TNG Digital Support


sj0217
post Jan 10 2020, 03:00 PM

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QUOTE(fruitie @ Jan 10 2020, 02:31 PM)
My colleague said it is an automated reply asking for personal details and she has replied as well, so now awaiting response.
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Is it automated reply ??

Email replied from TNG again and mentioned that Cash back fully redeemed, that’s it
And there is no any further advice or confirmation doh.gif doh.gif

Hopefully the next email to me is satisfy, otherwise will complaint again 😁
sj0217
post Jan 10 2020, 06:24 PM

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Payment made for utilities bill through Lazada yesterday and get RM5 cash back credit today 😁
sj0217
post Jan 10 2020, 07:12 PM

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QUOTE(cooldude17 @ Jan 10 2020, 07:02 PM)
May i know how to pay bills through Lazada?
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Go to Lazada App -> Wallet (top right side) -> under Utilises
Then select bill for payment based on the list,
Lastly, select TNG for payment
sj0217
post Jan 10 2020, 08:08 PM

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QUOTE(nazi2014 @ Jan 10 2020, 07:13 PM)
How much did u pay
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Minimum RM50 for payment

QUOTE(Lingohal @ Jan 10 2020, 07:22 PM)
May I know what time was your transaction yesterday?

I performed a transaction yesterday around 6.30pm but no cashback received.
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Here you go

user posted image[/url]
sj0217
post Jan 16 2020, 07:57 AM

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QUOTE(smartfreak @ Jan 16 2020, 04:41 AM)
Never experienced this before. Can you try the forgot password feature or register using myTnB website? Anyway, you still can pay Tnb bill at 7-11 as long as you have the account number.

user posted image
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So far my experienced to pay TNB is provide barcode at 7-11 for TNG payment
sj0217
post Jan 31 2020, 08:07 PM

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- Wrong posted -

This post has been edited by sj0217: Jan 31 2020, 08:09 PM
sj0217
post Feb 1 2020, 12:02 AM

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Pending too


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sj0217
post Feb 1 2020, 12:13 AM

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First attempted to reload error within 0.00 time

Second reloaded success 12.10.08AM ☹️ ... I guess is too late already

No email is received on first reload but did receive second email
sj0217
post Feb 12 2020, 07:10 PM

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QUOTE(fruitie @ Feb 12 2020, 06:07 PM)
Last month my colleague wrote in and wanted the name of the person (she shared a screenshot which I gave her from here). So, she didn't follow up anymore.

Anyway, it was her first time getting, so I won't send her name to TnG e-wallet. I'm thinking is it we have received too many times? hmm.gif
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Encounter this happened on my end too for last month.

The last email communication was, officer requesting for the person name and mobile number based on the screenshot for investigation and I totally stopped it without further action.
sj0217
post Mar 1 2020, 12:02 AM

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Pending again too ☹️
sj0217
post Mar 1 2020, 12:05 AM

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Third times for me and successful on 04:32 ☹️
sj0217
post Mar 1 2020, 12:11 AM

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I total tried 3 times and third time success, but first and second unsuccessful, hopefully no double top up
sj0217
post Mar 5 2020, 05:23 PM

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QUOTE(kennywee92 @ Mar 5 2020, 05:22 PM)
Just got my HSBC RM30 reward as well biggrin.gif
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I don’t get it.
Reloaded at 00:04:32 ☹️
sj0217
post Mar 5 2020, 05:28 PM

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QUOTE(fruitie @ Mar 5 2020, 05:26 PM)
Mine reloaded twice. 00:03:50 and 00:04:31, not sure which one... I hope it was the 03:50... else we only had 1s difference. sweat.gif
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Both reloaded RM150 ??
If yes, then should be the first one then hahaha

Let’s see other ~
sj0217
post Apr 1 2020, 12:02 AM

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Reloaded successfully at 00:00
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